Deputy Manager

Company Description

Founded in 2014 as Dr. Shenoy's CARE, RheumaCARE has grown to become the largest standalone Rheumatology Centre in India. We are committed to expanding our reach, bringing state-of-the-art, cost-effective treatment for rheumatic and musculoskeletal disorders across India. At RheumaCARE, a holistic approach integrates the expertise of various specialists under one roof, ensuring comprehensive care. Our dedicated team incorporates the latest medical breakthroughs and clinical trial evidence to provide innovative treatments. As we expand into a chain of clinics, our vision is to be the number one rheumatology network in India, empowering patients to live healthier, more fulfilling lives.

Role Description

This is a full-time, on-site role located in Kochi for a Deputy Manager. The Deputy Manager will oversee daily operations, ensure smooth coordination between various departments, and manage staff. Responsibilities include strategic planning, managing budgets, monitoring performance metrics, and ensuring compliance with healthcare regulations. The Deputy Manager will also be involved in quality improvement initiatives and patient care enhancement strategies.

Qualifications

• Experience in healthcare management, budgeting, and strategic planning
• Excellent leadership and team management skills
• Strong organizational and multitasking abilities
• Knowledge of healthcare regulations and quality improvement practices
• Excellent communication and interpersonal skills
• Ability to analyze performance metrics and implement improvement strategies
• Bachelor's degree in healthcare administration, business management, or a related field
• Experience in a clinical setting or rheumatology center is a plus

Job description

Complying the process flow in the clinic and perform all needed for the smooth functioning of the clinic.

Responsibilities:- Function:

Clinic Operations

 Patient Care:

 Ensure high-quality patient care and adherence to clinical protocols.

 Oversee patient scheduling, registration, and appointment management.

 Monitor patient feedback and implement improvements in service quality.

Staff Management:

 Recruit, train, and supervise clinic staff, including nurses, technicians, and administrative personnel.

 Conduct regular performance evaluations and provide constructive feedback.

 Ensure adequate staffing levels to meet patient demand.

Inventory and Supplies:

 Manage clinic inventory, including vaccines, medications, and medical supplies.

 Maintain appropriate stock levels and order supplies as needed.

 Monitor expiry dates and ensure safe storage of medications.

Function:

Administrative Management

Compliance and Regulations:

 Ensure clinic compliance with all applicable healthcare regulations and standards.

 Stay updated on immunology-specific guidelines and best practices.

 Conduct internal audits to identify and rectify compliance issues.

Financial Management:

 Develop and manage the clinic's budget, including revenue and expense monitoring.

 Implement cost-effective measures to optimize clinic profitability.

 Prepare financial reports and forecasts for clinic performance analysis.

Facility Maintenance:

 Oversee the maintenance and cleanliness of the clinic premises.

 Coordinate with vendors for equipment repairs and maintenance.

 Ensure a safe and comfortable environment for both patients and staff.

Function: Patient Engagement and Marketing

Marketing and Promotion

 Develop and execute marketing strategies to attract new patients.

 Collaborate with the marketing team to create promotional materials.

 Organize health education programs and community outreach events.

 Patient Engagement:  Foster a patient-centric culture and ensure a positive patient experience.

 Address patient concerns and complaints promptly and effectively.

 Develop patient loyalty programs to enhance retention.

Data Analysis and Reporting:

 Analyze patient demographics, preferences, and trends to tailor services.

 Generate reports on patient satisfaction, retention, and engagement.

 Use data insights to refine clinic offerings and marketing strategies.

Function: Quality Assurance and Improvement

Clinical Quality:

 Implement quality improvement initiatives to enhance patient outcomes.

 Ensure the clinic's adherence to infection control measures.

Process Improvement:

 Implement process improvements to enhance workflow and efficiency.

 Collaborate with staff to streamline clinic operations. Function: Stakeholder Relations

Interdepartmental Collaboration:

 Collaborate with other departments within the organization for integrated patient care.

 Maintain effective communication with the medical team, lab, and administrative teams.

 Ensure seamless coordination for patient referrals and consultations.

Community Engagement:

 Build and maintain positive relationships with local healthcare providers.

 Establish partnerships with community organizations and institutions.

 Represent the clinic at healthcare conferences and networking events.

Function: Emergency Response and Safety

 Emergency Preparedness:  Develop and implement emergency response protocols for the clinic.

 Conduct regular drills and training for staff to ensure readiness. Coordinate with local authorities for disaster preparedness.