Deputy Manager

Please find the JD.

Role

Location

Responsibilities:-

1. Responsible to achieve daily / weekly / monthly targets as specified by the BM

2. Maintain & follow grooming standards as specified in the SOP Manual

3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual

4. Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & Travel

Agents

5. Ensure that customer is provided with complete details pertaining to the product & cost

6. Responsible for relationship building and servicing the city PSA & TAs

7. To maintain query turnaround time as per SOP

8. Initiate telesales calls for follow ups & closure of sales bookings

9. Responsible to coordinate with service team for post-sale process

10. Maintain Daily Sales Report

11. Responsible to maintain their enquiries in a database for future follow-ups and to regularly

send emails on new offers

12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer

interaction

13. Adhere to company policy and systems

14. Ensure zero monetary losses by cancellation of liabilities and timely collections

15. Ensure minimal risk related exposure for the organization by doing all necessary due

diligence.

16. Ensure compliance to systems and process as per audit requirement.

17. Ensuring Business Losses are reduced.

18. Attending to customer escalations and resolving them in a timely manner.

19. Driving Incentive Programs and using them to motivate sellers and improve productivity

20. Identify new revenue generation opportunities for distribution expansion and ensuring repeat

business opportunities

21. Understanding the market and gaining competition insights and accordingly changing plans

and strategy.

Requirements:

• Minimum 5 - 6 years of expereince in B2C Travel Sales

• FIT and GIT knowledge for International and Domestic Markets

• Good communication skills

• Team handling experience

• Knowledge of Ranchi Market