Purpose of the Role We are seeking a highly skilled and experienced Network Level 3 Subject Matter Expert (SME) to join our team. The ideal candidate will have 10+ years of hands-on experience in configuring, troubleshooting, and optimizing complex network infrastructures, including Routers, Switches, SD-WAN devices, Enterprise Firewalls, P2P Links, MPLS Links, and Routing Protocols. As a Network SME, you will be expected to independently design and troubleshoot intricate network issues with minimal technical assistance. The candidate should be capable of working on large-scale heterogeneous networks, ideally with over 600+ devices and 4500+ users spread across India or globally. A CCIE certification is highly preferred. Please find the JD. Role & Responsibilities Network Design & Architecture: Oversee the design, deployment, and maintenance of the company's network infrastructure, including LAN, WAN, VPN, SDWAN, MPLS, firewalls, routers, and switches. Ensure the network architecture aligns with business needs and industry best practices. Evaluate emerging technologies and recommend network enhancements. Network Security & Compliance: Implement and enforce network security protocols to protect the company's data and assets. Ensure compliance with relevant regulations, standards, and best practices. Conduct regular security audits and vulnerability assessments. Operational Management: Monitor network performance and reliability, ensuring maximum uptime and minimal disruption to business operations. Oversee network troubleshooting and issue resolution, including root cause analysis and preventive measures. Manage network capacity planning and upgrades to accommodate business growth. Vendor & Stakeholder Management: Work closely with vendors and service providers to negotiate contracts, manage relationships, and ensure delivery of high-quality network services. Collaborate with other departments to understand their network needs and provide technical guidance. Budget & Resource Management: Develop and manage the network administration budget, ensuring cost-effective use of resources. Oversee the procurement of network equipment and services, ensuring alignment with the budget and strategic goals Miscellaneous Respond to alerts and incidents related to Network operations and escalate issues as necessary. Perform routine maintenance tasks such as backups, patch management, and system updates. Document processes, procedures, and system configurations. Resolve day to day issues related to Network and provide timely updates to manager Perform root-cause analysis on repeated issues to enable future prevention Ensure all Network equipment’s are up-to-date with latest patches. Adhere to IT security procedures & processes Review daily pending ticket and ensure they are resolved within agreed SLA’s Logging of call with OEM / vendors in case of any errors/break downs Manage & deliver mid to large scale IT projects Qualifications & Skills Minimum 10+ years of relevant experience in managing large & complex networks on PAN India basis. Hands on experience to configure Routers, Firewall, Switches, SDWAN devices & other technologies Experience with network automation tools, scripting, and network monitoring solutions Knowledge of advanced security technologies (Firewalls, IPS/IDS, VPN, etc.) and best practices. Experience in managing or deploying SD-WAN solutions in large enterprise networks Very strong customer service skills Strong vendor management skills Proven experience as a Senior Network Administrator or in a similar role. Strong knowledge of Routers, Switches, Firewall, SDWAN devices, etc. Experience with Network monitoring tools and software’s. Ability to troubleshoot network related issues (hardware and software) independently. Excellent communication skills and the ability to work effectively in a team environment. Adept to work in a fast paced business environment and deliver within tight deadlines Have managed support for network equipment’s more than 600+ devices Help create technical documentation and manuals Exposure to compliance standards as ISO27001 and PCI DSS would be an added advantage Qualification: Diploma or Degree holder IT Certifications (CCNA, CCIE, etc.) preferred but not mandatory Show more Show less

1. Responsible to strategies, plan, grow and manage B2C / B2B Business for the cluster 2. Should have ability to map New Distribution Network for Business 3. To be instrumental in developing marketing strategy and visibility in B2C / B2B domain as applicable 4. Responsible to achieve daily / weekly / monthly targets as specified by the Business 5. Responsible to manage enquiries through - Visits, Telephonic, Email from PSA & Travel Agents 6. To ensure that the teams provide customer with complete details pertaining to the product & cost 7. Responsible for relationship building with travel agents 8. To maintain Daily Sales Report 9. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction (Direct/Distribution) 10. To Adhere to company policy and systems 11. Driving team to achieve the set sales target. 12. Responsible to Manage Customer Escalations. 13. Ensuring employees participate in Training & Development activities. Responsible for addressing the gaps through training and Development programs. 14. Ensure zero monetary losses by cancellation of liabilities and timely collections 15. Identify new revenue generation opportunities for distribution expansion and ensuring repeat business opportunities as applicable 16. Driving Incentive Programs and using them to motivate sellers and improve productivity 17. Ensure minimal risk related exposure for the organization by doing all necessary due diligence. 18. Ensure compliance to systems and process as per audit requirement. 19. Ensuring Business Losses are reduced. 20. Encourage a build a cohesive team driven towards a common goal. 21. Understanding the market and gaining competition insights and accordingly changing plans and strategy.

Company Description SOTC Travel Limited is a leading omnichannel travel and tourism company, active across various travel segments, including Leisure Travel, Incentive Travel, and Business Travel. Established in 1949, SOTC Travel has escorted millions of travelers across the globe for more than 70 years to various destinations in India and around the world. As a new-age holidaymaker, SOTC Travel strives to make holidays a priority for every Indian. The company is a step-down subsidiary of Fairfax Financial Holdings, held through its Indian listed subsidiary, Thomas Cook (India) Limited (TCIL). Role Description This is a full-time on-site role for a Counter Sales Representative located in Pune. The Counter Sales Representative will be responsible for assisting customers with travel inquiries, providing detailed information on travel packages, making recommendations based on customer needs, and closing sales. Daily tasks will include handling customer service inquiries, processing bookings and payments, coordinating with other team members, and maintaining up-to-date knowledge on travel products and services. Qualifications Excellent Communication and Customer Service skills Sales expertise and ability to close deals effectively Training and Sales Management skills Strong organizational and time management abilities Experience in the travel industry is a plus Bachelor's degree in Business, Sales, Marketing, or a related field

The ideal candidate will be responsible for overseeing all tax related decisions and activities in the organization. You will help us stay tax-compliant and up-to-date on new tax laws. Responsibilities:- 1. Responsible for timely compliances and complete the audits without any adverse remarks/liability. 2. Handling all the business queries w.r.t. GST or other allied tax laws 3. Strive to find out the tax leakage in current processes and try to fix the bug 4. Automation of current processes to the extent possible in current environment to ease out routine work 5. Maximize on export incentives eligible to the organization as per foreign trade policies Finance :- 1. Responsible for GST compliances, payment of taxes, filing of GST Annual returns and reconciliation. 2. Income GL Scrutiny and fixing the bugs identified during audits and scrutiny. 3. Advisory and consultancy to business teams on queries raised from time to time w.r.t. GST and allied laws 4. Active participation in projects undertaken by the organization, review of agreements.. 7 8 1 5. Automations for day-to-day processes and IT developments pursuant to amendments in law 6. Handling various export benefits eligible to the organization and timely receipt of incentives. 7. Handling Statutory, Internal Audits & audits by Government authorities like EA-2000, CERA audit 8. Handling notices or enquiry received from DGGI, DRI or local government departments. 9. Handling Litigations and drafting replies to show cause notices. 10. Timely submissions in response to notice received from departments. 11. Preparing MIS reports required by various internal and external stakeholders for reporting.

Company Description SOTC Travel Ltd., a step-down subsidiary of Fairfax Financial Holdings through Thomas Cook (India) Limited, is a leading travel and tourism company. Established in 1949, SOTC Travel provides a range of services in Leisure Travel, Incentive Travel, and Business Travel. With over 70 years of experience, the company has escorted millions of travelers to various destinations in India and around the world. As an innovative holidaymaker, SOTC Travel aims to make holidays a priority for every Indian. Role Description This is a full-time, on-site role located in Kolkata for a {​{Role title}}. The responsibilities include day-to-day tasks associated with the role, which may involve handling client inquiries, planning and booking travel itineraries, maintaining customer relationships, and ensuring a high level of customer satisfaction. Additional duties include coordinating with suppliers, managing travel documentation, and staying up-to-date with the latest travel trends . Qualification s Travel planning, itinerary creation, and customer service skill sEffective communication and interpersonal skill sExperience with travel booking systems and tool sProblem-solving and organizational skill sAbility to work independently and as part of a tea mPast experience in travel or tourism industry is a plu sBachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or related field is preferre d

Please find the JD. Purpose of Role 1. Driving Sales 2. Ensuring high level of customer satisfaction 3. Ensuring quality service by following the organization standards Responsibilities:- 1. Responsible to achieve daily / weekly / monthly targets as specified by the BM 2. Maintain & follow grooming standards as specified in the SOP Manual 3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual 4. Responsible to handle enquiries through – Walk in, Telephonic, Email, City distribution channels 5. Ensure that customer is provided with complete details pertaining to the product & cost 6. Responsible for relationship building and servicing the city distribution channels 7. To maintain query turnaround time as per SOP 8. Initiate telesales calls for follow ups & closure of sales bookings 9. Responsible to coordinate with service team for post-sale process 10. Maintain Daily Sales Report 11. Responsible to maintain their enquiries in a database for future follow-ups and to regularly send emails on new offers 12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction 13. Adhere to company policy and systems 14. Ensure zero monetary losses by cancellation of liabilities and timely collections 15. Ensure minimal risk related exposure for the organization by doing all necessary due diligence. 16. Ensure compliance to systems and process as per audit requirement. 17. Ensuring Business Losses are reduced. 18. Attending to customer escalations and resolving them in a timely manner. 19. Driving Incentive Programs and using them to motivate sellers and improve productivity 20. Identify new revenue generation opportunities for distribution expansion and ensuring repeat business opportunities 21. Understanding the market and gaining competition insights and accordingly changing plans and strategy.

Please find the JD. Purpose of Role 1. Driving Sales 2. Ensuring high level of customer satisfaction 3. Ensuring quality service by following the organization standards Responsibilities:- 1. Responsible to achieve daily / weekly / monthly targets as specified by the BM 2. Maintain & follow grooming standards as specified in the SOP Manual 3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual 4. Responsible to handle enquiries through Walk in, Telephonic, Email, City distribution channels 5. Ensure that customer is provided with complete details pertaining to the product & cost 6. Responsible for relationship building and servicing the city distribution channels 7. To maintain query turnaround time as per SOP 8. Initiate telesales calls for follow ups & closure of sales bookings 9. Responsible to coordinate with service team for post-sale process 10. Maintain Daily Sales Report 11. Responsible to maintain their enquiries in a database for future follow-ups and to regularly send emails on new offers 12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction 13. Adhere to company policy and systems 14. Ensure zero monetary losses by cancellation of liabilities and timely collections 15. Ensure minimal risk related exposure for the organization by doing all necessary due diligence. 16. Ensure compliance to systems and process as per audit requirement. 17. Ensuring Business Losses are reduced. 18. Attending to customer escalations and resolving them in a timely manner. 19. Driving Incentive Programs and using them to motivate sellers and improve productivity 20. Identify new revenue generation opportunities for distribution expansion and ensuring repeat business opportunities 21. Understanding the market and gaining competition insights and accordingly changing plans and strategy. Show more Show less