Customer Success Manager

Job Title: Client Success Manager – Digital Marketing & Technology

No. of openings:

Department:

Working Hours:

Location:

Working Days:

Experience Required:

technology services

Preferred Industry Background:

About Saffron Edge:

Saffron Edge is a 17+ year old digital marketing and technology firm headquartered in New Jersey, USA, with deep expertise in driving predictable growth for B2B and DTC brands. We specialize in digital marketing, marketing automation, performance media, and custom software development. Our Client Success team plays a pivotal role in ensuring long-term retention, expansion, and satisfaction across all client relationships.

Role Overview:

Client Success Manager (CSM)

Key Responsibilities:

● Serve as the primary point of contact and strategic advisor for assigned accounts across digital marketing and tech services

● Maintain high levels of client satisfaction through regular communication, feedback loops, and strategic check-ins

● Collaborate with internal teams (SEO, Paid Media, Content, Design, Web Development, Tech Delivery) to ensure seamless execution

● Monitor KPIs, deliverables, and timelines; flag risks early and work with teams to resolve them

● Drive renewals, upsells, and cross-sells in alignment with client goals and account potential

● Prepare performance reviews, quarterly business reviews (QBRs), and support proposal creation when needed

● Use CRM systems (e.g., HubSpot, Zoho, Salesforce) to document communication, pipeline, and retention metrics

● Maintain industry knowledge to proactively advise clients on trends, tools, and strategies that align with their business objectives

Key Requirements:

● 3-4 years of client servicing or account management experience in a digital agency or technology services firm

● Proven ability to manage multiple mid-to-large B2B accounts across varied industries (SaaS, Legal, HVAC, E-commerce, etc.)

● Strong interpersonal and communication skills, with comfort engaging with international stakeholders (primarily US clients)

● Working knowledge of marketing KPIs (SEO, SEM, CTR, ROAS) and/or tech project deliverables (web dev cycles, CMS migrations, sprints)

● Familiarity with project management and CRM tools (e.g., HubSpot, Clickup, Zoho, Salesforce)

● Proactive problem-solver with a growth-focused mindset

● Comfortable working in a cross-time zone environment; must be flexible to join late evening calls if needed

Preferred Qualifications:

● Experience supporting both digital and tech clients under a unified service model

● Knowledge of ABM, marketing automation, performance marketing & SEO frameworks

● Working understanding of website and app design and development. No Coding/Scripting knowledge, but functional knowledge to be able to drive conversation with customers.

● Strong reporting and data presentation skills using tools like Data Studio, HubSpot Reports, or Google Sheets

Why Join Saffron Edge?

● Fast-paced and collaborative environment with global clients

● Exposure to diverse projects across industries and geographies

● Opportunity to grow into strategic roles (e.g., Key Account Director, Solution Consultant)

● Flexible working hours and hybrid setup

● Competitive salary and performance-based growth path

Benefits:

● 5 Days Working (Sat & Sun Off)

● Flexible working hours

● Health insurance

Thanks!!

Manisha Yadav