Customer Success Manager

Customer Success Executive – SaaS / CRM

Location:

Employment Type:

Experience:

Compensation:

Eligibility Criteria

• This role is only for

  graduates

  (postgraduate candidates should not apply).
• You must have

  exceptional spoken and written English communication skills

  .
• Pursuing the

  PGDM program along with this job is mandatory and non-negotiable.

About Leadrat:

CRM SaaS platform

At Leadrat, we combine deep domain expertise with cutting-edge technology to deliver software that transforms how real estate professionals grow their business.

Role Overview:

Customer Success Executive

This role is ideal for someone who is customer-centric, proactive, tech-savvy, and motivated by helping users succeed.

Key Responsibilities:

• Onboard new customers

  and guide them through product setup and adoption.
• Provide

  timely support

  and resolution for user queries via phone, email, and chat.
• Build and maintain strong customer relationships to drive satisfaction and retention.
• Understand customer goals and help them

  maximize value

  from the platform.
• Log and track customer interactions and feedback in the CRM.
• Collaborate with Product, Sales, and Support teams to improve user experience.
• Share insights and suggestions that help refine internal processes and product enhancements.

Ideal Candidate:

• 1–3 years experience

  in Customer Success, Account Management, Support or related client-facing roles.
• Strong communication skills with ability to explain technical concepts simply.
• Customer-first attitude with patience, empathy, and problem-solving approach.
• Comfortable using CRM or SaaS products, and learning new tools quickly.
• Ability to manage multiple priorities and deliver high-quality service.

Please feel free to drop your resume at hiring@skillveda.ai