Customer Support Specialist

Job Description

Job Description: Role: Customer Support Specialist at Rippling (Job + PGDM Program) Location: Bengaluru, Karnataka Salary: ₹9.6 LPA (Including PF and PGDM monthly fees of INR 6,666) Relocation Bonus Available if outside from Bengaluru About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. What you will need Bachelor's degree 0-3 years of work experience Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (any 9-hour shift) Demonstrated experience in problem-solving with attention to detail Time management skills and ability to prioritize Excellent communication skills, both written and verbal (in English) What you will do Become a product expert - maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment Respond promptly and professionally to customer inquiries via email, chat, or video conferencing Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution. Document and track customer interactions, transactions, comments, and complaints using the company's CRM system Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services. Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met. Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction. Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. If you are interested for this role, please share your resume at vanshika@skillveda.ai