Customer Support Specialist

3 years

0 Lacs

Posted:4 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Company:


To apply:


Pay

$12,000-$25,000

Preferred in BLR Office

Includes best-in-class Health Insurance, Meals at the Office, Amazing PTO


About the role

Customer Support Specialist

This role is ideal for someone who is detail-oriented, calm under pressure, and comfortable working with technology and internal teams.


What you’ll do
  • Respond to customer queries via email, chat, and support tickets
  • Troubleshoot product issues and guide users to effective solutions
  • Clearly document issues, resolutions, and recurring patterns
  • Escalate complex problems to engineering or product teams with proper context
  • Help improve help-docs, FAQs, and internal support processes
  • Act as the voice of the customer by sharing insights and feedback internally


What we’re looking for
  • 1–3 years of experience in customer support or customer-facing roles
  • Strong written and verbal communication skills
  • Ability to explain technical concepts in simple, clear language
  • Comfortable working with tools like ticketing systems, CRMs, or SaaS products
  • Empathy, patience, and a genuine desire to help people


Nice to have
  • Experience supporting B2B or SaaS products
  • Familiarity with tools like Hubspot, Jira and Notion
  • Basic understanding of APIs, data, or technical workflows


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