Customer Support Specialist

Company Description

Pluch Designs specializes in high-quality western women's apparel with customized fits. Our collections include Pakistani sets, co-ord sets, dresses, kurtas, tops, and kurta sets, all crafted from premium materials. We prioritize staying ahead of the latest fashion trends while offering tailored designs to elevate individual style. Pluch Designs blends comfort, elegance, and modern aesthetics to bring customers an exceptional shopping experience.

Role Description

We are seeking a full-time Customer Support Specialist for an on-site position located in Gurugram. The role involves daily interaction with customers to address inquiries and resolve issues, providing exceptional customer service, and ensuring customer satisfaction. You will also offer technical support for customer concerns, collect feedback, and collaborate with other teams to enhance the customer experience.

Qualifications

• Strong Customer Support and Customer Satisfaction skills
• Excellent Interpersonal Skills to communicate and engage effectively
• Technical Support knowledge and the ability to assist customers with product-related queries
• Solid Analytical Skills to identify issues, find solutions, and improve processes
• Ability to collaborate with cross-functional teams and adapt to a dynamic work environment
• Proficiency in both verbal and written communication
• Prior experience in customer service roles is preferred
• Bachelor's degree or equivalent professional experience