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AL Fahad Global Enterprises
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Customer Support Specialist

Customer Support Specialist

AL Fahad Global Enterprises

0 years

0 Lacs

bengaluru karnataka india

Posted:3 days ago| Platform:

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Skills Required

support resolve troubleshooting communication technology

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

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Role Description

This is a full-time, on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will handle day-to-day customer interaction, resolve customer inquiries, and ensure prompt assistance to maintain high levels of customer satisfaction. The role involves providing technical support and troubleshooting issues efficiently, as well as documenting resolutions and identifying areas for improvement in customer support processes.

Qualifications

Proficiency in Customer Support and a strong commitment to ensuring Customer Satisfaction
Exceptional Interpersonal Skills for effective communication and relationship-building with customers
Experience in Technical Support and the ability to troubleshoot technical issues
Strong Analytical Skills for identifying and resolving customer problems efficiently
Proactive mindset and ability to work collaboratively in a team-oriented environment
Excellent written and verbal communication skills
Familiarity with customer support tools and technology platforms is a plus
Previous experience in a similar customer support role and a relevant qualification, such as a Bachelor's degree, is preferred

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Customer Support Specialist