Customer Support Specialist

0 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Greetings from Teleperformance!


Technical Support Executive


Role Overview

The role involves handling queries via multiple communication channels,

and updating CRM systems while maintaining high standards of data security and professionalism.

Customer Interaction:

Handle global customers via multiple channels (phone, email, chat).

Update CRM (Customer Relationship Management) systems with accurate information.


Technical Support:

Troubleshoot technical issues following company protocols.


Professional Conduct:

Follow company rules on confidentiality and data security.

Attend trainings regularly.

Adapt to feedback and improve skills continuously.


Technical Knowledge Expected:

understand basic networking and telecommunication concepts

  • Networking Basics:

    MAC address, IP address, DNS records, DHCP, OSI Model.
  • Email Protocols:

    SMTP, POP3.
  • Telephony:

    Hard phones, soft phones, VOIP, SIP.
  • Connectivity:

    Wi-Fi basics.



Additional Details

  • 5 days working from office
  • Rotational shifts


Interested candidates, please share your details here

Diksha Saxena- diksha.saxena@teleperformance.com (8851380906)

Vivek - vivek.keshri@teleperformance.com (7301387149)



Thanks & Regards,

Diksha Saxena

Recruitment Specialist- Talent Acquisition | Teleperformance, Noida

M-8851380906 | diksha.saxena@teleperformance.com

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