Customer Success Intern

Job Role: Customer Success Intern(Internship + PGDM Program)

Location: Remote

Compensation: INR 21,000(Gross)

PGDM Fee Deduction: INR 6,600

Professional Tax: INR 200

Net take home: INR 14,200

Post PGDM CTC: 3.5LPA+Benefits (Confirmation will be depending on performance & need)

Enrollment in the PGDM program is mandatory and non-negotiable. The fee is deducted monthly from your salary (₹6,666/month) in a convenient EMI structure for 12 months.

In this internship, you will play a crucial role in managing candidate

communications, verifying documentation, and ensuring that all candidate interactions are

handled with professionalism and empathy. Your role will be a blend of customer support and

candidate outreach, focusing on resolving issues and enhancing the overall candidate

experience.

About Company / Benefits

● Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free

● Tele doctor consultations with 15 different specialities for you and your family members

including Mental Health.

● Learning & development budget ( Up to Rs. 21,000/-)

● Work from anywhere effortlessly with our remote setup perk: Rs. 10,000. Decide how

you want to use this. Yours to keep.

● Work from anywhere - no location preferred. We have people working from 85 different

cities in the country. Truly India. You can even work from a beach, hill or just a city.

● Earn EngageWith points for recognitions from team members, and special events like

anniversaries and birthdays, which can be redeemed for various rewards and

recognitions.

Responsibilities:

● Be a candidate champion, addressing inquiries and resolving issues via email or chat.

● Review candidate-provided documents for completeness and accuracy, communicating

clearly if additional information is required.

● Educate candidates on the documentation process, providing guidance and support to

ensure they understand the requirements.

● Document candidate interactions and feedback to identify trends and areas for

improvement in the candidate experience.

● Collaborate with cross-functional teams to address candidate needs and enhance the

overall experience.

● Create and maintain support documentation to streamline common and recurring

questions.

● Assist Candidate Success Managers with tasks such as updating candidate information

and informing internal teams of any escalated issues.

● Handle level 1 escalations that require a solid understanding of our documentation and

candidate support processes.

What We're Looking For:

High Agency: You take initiative, make decisions, and tackle challenges proactively.

Communication Champion: You communicate with clarity, professionalism, and empathy.

Detail Detective: You have a keen eye for detail and excel at solving problems.

Tech Savvy:You are comfortable with Google Sheets and eager to learn new software tools.

Team Player: You collaborate enthusiastically and are always eager to learn and grow.

Requirements:

● Strong written and verbal communication skills.

● Basic understanding of customer support and/or candidate management.

● Ability to work independently and as part of a team.

● Strong organizational skills and attention to detail.

Please Note:

● This is a full time internship opportunity so expect to work for 9 hours including 1 hour

of break and you should be available for a minimum duration of 9 months.

Shift Structure:

● 6-Day Workweek: This is a fast-paced, full-time internship where you’ll work six days a

week Monday - Saturday.

● Night Shifts & Weekends: While not a regular requirement, there may be times when

you'll need to work night shifts or Sundays. When that happens, you'll be compensated

for your extra efforts.

● Overtime (OT): If you’re required to work on Sundays or night shifts, you’ll receive

overtime pay as per company policy. Your time and hard work will be recognized and

rewarded!

● Work Hours: You’ll be working 9 hours a day, with a 1-hour break to recharge. It’s all

about balancing productivity with well-being.

You can share your resume on ashu@skillveda.ai as well