Customer Success Intern

Duration: 3 - 6 Months

Location: On-site

Job Summary

We are looking for a motivated and customer-focused Customer Success Intern who is eager to learn and support customer relationship management activities. This role will provide hands-on exposure to customer interactions, onboarding processes, and success strategies while working closely with the Customer Success team.

Key Responsibilities

• Assist the Customer Success team in managing day-to-day customer interactions.
• Support customer onboarding and ensure a smooth customer experience.
• Respond to basic customer queries via email or calls under supervision.
• Help maintain and update customer data in CRM systems.
• Assist in preparing reports related to customer engagement and feedback.
• Coordinate with internal teams to resolve customer issues.
• Learn and support upselling and upgrade opportunities through customer interactions.
• Ensure timely follow-ups and documentation.

Skills & Qualifications

• Currently pursuing or recently completed a degree in any discipline.
• Good verbal and written communication skills.
• Customer-oriented mindset with a willingness to learn.
• Basic knowledge of MS Office tools.
• Ability to multitask and work in a fast-paced environment.
• Strong interpersonal skills and a positive attitude.

What You Will Gain

• Hands-on experience in customer success and relationship management.
• Exposure to real-time customer handling and business operations.
• Mentorship and training from experienced professionals.
• Opportunity for full-time conversion based on performance.
• Internship certificate and/or letter of recommendation upon completion.

Job Type: Internship
Contract length: 3-6 months

Pay: ₹144,000.00 - ₹180,000.00 per year

Work Location: In person