Customer Success Intern

Customer Success Intern

You will work closely with the Customer Success team, Product Management, and Technical teams to deliver excellent experiences for our clients.

Key Responsibilities

• Manage a portfolio of

  High-Value Accounts

  and ensure consistent engagement.
• Develop a

  customer-first approach

  to understand client pain points and drive better support outcomes.
• Collaborate with

  cross-functional teams

  (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements.
• Gain an in-depth understanding of the

  Unicommerce product

  and resolve daily queries from the team; conduct training to better equip them to manage client issues.
• Ensure

  maximum feature adoption

  through hands-on learning and effective enablement.
• Support

  upselling and cross-selling opportunities

  by identifying additional product features, modules, or services that benefit clients.
• Contribute to

  customer retention efforts

  by monitoring account health, addressing risks, and ensuring long-term satisfaction.
• Demonstrate

  excellent interpersonal and communication skills

  in all interactions.
• Maintain

  daily/weekly reporting

  of training progress, customer activities, and account status to the reporting manager.
• Maintain a clear, professional, and informative communication style in all client interactions.
• Exhibit strong

  customer service skills

  and problem-solving ability.
• Utilize

  Excel

  for reporting, data analysis, and customer insights.

Education

• Any Specialization

  (Bachelor's degree or currently pursuing)