Customer Success Intern

Hiring for Customer Success Intern

On-Site (Gurgaon)

Paid Internship

Duration: 6 months + Conversion

At Procol AI, we are looking for Customer Success Interns to support our clients and users at every stage. This is a key team role, where you will play a critical part in ensuring that the clients are onboarded smoothly and understand the product features. The incumbent will be responsible for client engagement, client adoption, client satisfaction and successful business outcomes for Procol’s customers. 

What You'll Do:

• Will handle L1 Query of the customers. 

• Communicate effectively with both internal and external senior-level management to understand customer needs and complaints in detail, maximize retention and growth, and communicate learnings. • Vendor training (All assigned events in a day) 

• End-to-End vendor support (settling their queries etc.) (All business day) 

• Get high customer satisfaction  

• Work with Engineering and Product Management teams to resolve customers' issues  

• Work with the Content team to create case studies and client success documents.  

• Work with technical support teams to ensure effective and expedited resolutions for the customers • Eagerness to learn & grow 

Role Requirements:

• Good communication skills (English, Hindi) 
• Excellent People management skills 
• Willingness to learn and enhance own development by taking responsibility for staying informed and up to date with industry knowledge 
• Quick learner, adaptable to changing business needs 
• Experience in MS Office

Why you will love Procol AI

At Procol AI, we believe our employees are our greatest asset. We offer a dynamic work environment that fosters creativity, collaboration, and growth. Benefits include:

  Flexi-pay Benefits

  Free breakfast and snacks

  Employee and Family health insurance covered

  Free subscription of PharmEasy, Clove, HealthifyMe, Lenskart, Wizio, Khyaal 

           Fast-paced growth with a startup impacting thousands of businesses