Customer Success Intern

About Joveo

As the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world's largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget.

Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Inc. Magazine's List of America's Fastest-Growing Private Companies for three years in a row.

Powering millions of jobs every day, Joveo's data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

For more information about Joveo's award-winning platform, visit www.joveo.com

Role & Responsibilities:

As a Customer Success Intern at Joveo, your responsibilities will include:

• Coordinating, prioritizing, and resolving daily activities, including the day-to-day management of client campaigns, real-time monitoring, optimization, and adjustment of campaign parameters to meet or exceed customer goals.
• Identifying and addressing customer needs to enhance their experiences, responding to inquiries, resolving problems, and providing solutions to client challenges.
• Utilizing customer feedback and past experiences to identify performance improvement opportunities and communicate with publishers.
• Effectively managing allocated budgets within publishers to optimize campaign performance.
• Measuring and reporting on the performance of all campaigns, preparing reports on client activities, such as performance reviews, MBR/QBR decks, and client feedback, to evaluate the success of client engagements and identify areas for improvement.
• Maintaining day-to-day deliverables related to ad campaigns across the company's owned and operated properties.
• Collaborating with various internal stakeholders, including Engineering, Product, Tech Operations, Customer Success, Revenue, PubOps team and Growth teams.
• Formulating action plans for defaulting publishers.
• Recommending rewards for high-performing publishers.
• Participating in the review of PRDs and conducting UATs to provide feedback.
• Provide day-to-day support to Customer Success Managers (CSMs) and the broader Customer Success team in executing their daily tasks and ensuring smooth client operations.

Qualifications:

• Currently pursuing a bachelor's or master's degree in a relevant field (e.g., Computer Science, Information Systems, Business Administration) or a recent graduate.
• Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• Attention to detail and ability to follow instructions accurately.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Power BI
• Basic understanding of software implementation concepts and methodologies is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Prior experience or coursework related to project management or implementation is a plus.
• Availability to work full-time for a period of 6 months.

We encourage candidates from diverse backgrounds and experiences to apply. Joveo is an equal opportunity employer committed to fostering an inclusive and diverse work environment.