Customer Success Intern

About Debales.ai

AI technology company

100+ integrations

Role Overview

Customer Success Intern

You will play a critical role in bridging the gap between clients and internal engineering teams.

Location - Work From Home

Stipend - Paid

Duration - 3 months

Key Responsibilities

• Manage day-to-day communication with US-based clients regarding project progress, requirements, and deliverables.
• Conduct technical project check-ins, understand client expectations, and translate requirements into structured tasks for tech teams.
• Coordinate with AI engineers, developers, and delivery teams to ensure project milestones are met.
• Monitor deployment progress of AI Agents and automation workflows.
• Prepare professional documentation: meeting minutes, reports, follow-ups, and technical summaries.
• Maintain and update CRM, project trackers, and internal systems.
• Identify risks, delays, or escalations and collaborate with relevant teams to resolve them quickly.
• Contribute to improving customer success processes, onboarding flows, and delivery operations.

Required Skills & Qualifications

• Excellent verbal and written English communication skills.
• Ability to interact confidently with US-based international clients.
• Strong understanding of

  IT services, SaaS, AI concepts, or workflow automation

  .
• Good analytical skills and the ability to understand technical requirements.
• Strong organizational skills with ability to prioritize and multitask.
• Proficiency in MS Office or Google Workspace.
• Quick learner with interest in AI, IT, and emerging technologies.

Preferred / Nice to Have

• Previous internship experience in

  customer success, technical support, IT services, or project coordination

  .
• Understanding of APIs, automation tools, or basic AI/ML concepts.
• Experience using tools like

  Slack, Zoho, HubSpot, Jira

  , or any CRM platform.
• Familiarity with IT workflows, ticketing systems, or project management tools.
• Flexible to work in overlapping US shifts when needed.
• Strong problem-solving attitude and ability to think in a structured manner.

Why Join Debales.ai?

• Work directly with cutting-edge

  AI Agent technology

  .
• Hands-on exposure to IT delivery processes, automation models, and real client use cases.