Customer Success Intern

0 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Internship

Job Description

Customer Success Intern

You will work closely with the Customer Success team, Product Management, and Technical teams to deliver excellent experiences for our clients.


Key Responsibilities

  • Manage a portfolio of

    High-Value Accounts

    and ensure consistent engagement.
  • Develop a

    customer-first approach

    to understand client pain points and drive better support outcomes.
  • Collaborate with

    cross-functional teams

    (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements.
  • Gain an in-depth understanding of the

    Unicommerce product

    and resolve daily queries from the team; conduct training to better equip them to manage client issues.
  • Ensure

    maximum feature adoption

    through hands-on learning and effective enablement.
  • Support

    upselling and cross-selling opportunities

    by identifying additional product features, modules, or services that benefit clients.
  • Contribute to

    customer retention efforts

    by monitoring account health, addressing risks, and ensuring long-term satisfaction.
  • Demonstrate

    excellent interpersonal and communication skills

    in all interactions.
  • Maintain

    daily/weekly reporting

    of training progress, customer activities, and account status to the reporting manager.
  • Maintain a clear, professional, and informative communication style in all client interactions.
  • Exhibit strong

    customer service skills

    and problem-solving ability.
  • Utilize

    Excel

    for reporting, data analysis, and customer insights.


Education

  • Any Specialization

    (Bachelor’s degree or currently pursuing)

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