Job
Description
As a Customer Success Manager at Seequent, your primary responsibility will be to develop relationships with customers to promote product usage, retention, and loyalty. You will work closely with the technical team and Account Managers to ensure customer satisfaction and drive continual product usage. Your role will involve analyzing customer data, engaging with customers proactively, and addressing any usability issues they may have. Furthermore, you will collaborate with various teams to provide solutions, drive customer engagement, and identify new opportunities for product consumption. Key Responsibilities: - Drive growth within existing accounts by understanding business needs and providing solutions - Enable successful roll-out of solutions to customers through training and on-boarding activities - Maintain proactive communication with customers about usage trends and opportunities for deeper engagement - Identify and leverage customer advocacy opportunities - Collaborate with internal teams to explore and close new opportunities for customers - Coordinate resources to support customer needs - Be proficient in the usage and usability of core solutions for assigned accounts - Assist in the development of new opportunities within existing accounts - Receive positive feedback from users and maintain a professional and accountable reputation Qualifications Required: - Educated to degree level, preferred but not essential - Experience in Civil or Environment businesses is advantageous - 5+ years of experience in a Technical, Pre-Sales, or Account Management role - Experience working with geotechnical solutions is a bonus - Experience managing stakeholders and customers in a technology environment - High level of accuracy and attention to detail - Excellent communication and interpersonal skills - Ability to operate effectively in uncertain and changing environments - Driven, self-motivated, and results-oriented - Empathetic with a positive attitude towards helping customers achieve their goals About Seequent: Seequent is a global organization that helps organizations understand the underground, enabling better and faster decision-making. With world-leading technology in Earth sciences, Seequent transforms how customers work by developing critical resources sustainably, designing better infrastructure, sourcing renewable energy, and reducing environmental impact. Operating in 145+ countries, Seequent is headquartered in New Zealand. Our Commitment to Equity, Diversity, and Inclusion: At Seequent, we value inclusiveness, equity, and accessibility. We are committed to providing fair opportunities to all individuals and encourage diversity in our team. If you require accommodation during the recruitment process, please inform our Talent Acquisition team. Join us at Seequent and be part of a team that brings positive change to how organizations work with the underground. We offer unique benefits tailored to each location where Seequent operates. Apply now if you are excited about the opportunity to contribute to our mission. For more information about Seequent, visit Seequent.com. To apply for this role, submit your application today with a covering letter and CV. As a Customer Success Manager at Seequent, your primary responsibility will be to develop relationships with customers to promote product usage, retention, and loyalty. You will work closely with the technical team and Account Managers to ensure customer satisfaction and drive continual product usage. Your role will involve analyzing customer data, engaging with customers proactively, and addressing any usability issues they may have. Furthermore, you will collaborate with various teams to provide solutions, drive customer engagement, and identify new opportunities for product consumption. Key Responsibilities: - Drive growth within existing accounts by understanding business needs and providing solutions - Enable successful roll-out of solutions to customers through training and on-boarding activities - Maintain proactive communication with customers about usage trends and opportunities for deeper engagement - Identify and leverage customer advocacy opportunities - Collaborate with internal teams to explore and close new opportunities for customers - Coordinate resources to support customer needs - Be proficient in the usage and usability of core solutions for assigned accounts - Assist in the development of new opportunities within existing accounts - Receive positive feedback from users and maintain a professional and accountable reputation Qualifications Required: - Educated to degree level, preferred but not essential - Experience in Civil or Environment businesses is advantageous - 5+ years of experience in a Technical, Pre-Sales, or Account Management role - Experience working with geotechnical solutions is a bonus - Experience managing stakeholders and customers in a technology environment - High level of accuracy and attention to det
