2431 Customer Retention Jobs - Page 21

You will be joining Econovus Packaging, India's First Carbon Neutral and Green Packaging Engineering Company dedicated to providing Eco-Friendly and Innovative Solutions across various industries. Our focus on Engineering and Sustainable Packaging Solutions aims to not only reduce carbon footprints but also lower packaging costs, all while maintaining our commitment to sustainability through our worldwide certifications. As a Customer Account Executive based in the Pune/Pimpri-Chinchwad Area, your primary responsibility will revolve around fostering strong customer relationships, enhancing customer retention, managing accounts efficiently, facilitating clear communication, delivering exceptional customer service, and driving sales activities on a day-to-day basis. To excel in this role, you must exhibit the following qualifications: - Demonstrated ability to build robust relationships with customers and ensure high levels of customer satisfaction. - Collaboration with internal teams such as design, costing cell, and operations to guarantee customer satisfaction and project success. - Working closely with customers to comprehend their requirements, develop strategies in collaboration with the team, and ensure customer success. - Proficiency in Customer Retention, Account Management, and Sales techniques. - Exceptional Communication and Customer Service skills. - Strong problem-solving capabilities with keen attention to detail. - Experience in the industrial packaging or engineering sector is considered a valuable asset. - A Bachelor's or Diploma degree in Engineering, Business Administration, or a related field is preferred. This position offers an opportunity for individuals with 0 to 5 years of experience to contribute to our dynamic team and play a pivotal role in driving customer satisfaction and business growth at Econovus Packaging.,

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com We re looking for a creative spark! If youre someone who thinks in grids, plays with pixels, and loves bringing stories to life we ve got a spot for you at Zenoti . We re on the lookout for a Design & Video Intern to support our employer branding and internal comms team. What you ll do: Design engaging social media creatives and event assets Edit short-form videos and reels (think storytelling, not just trimming) Work closely with content and marketing teams on fun campaigns Learn, experiment, and have your ideas actually used Help plan and capture steady content Who we re looking for: A student or fresher with a strong sense of aesthetics Hands-on experience with tools like Canva, Figma, Premiere Pro or CapCut A portfolio (even a simple one!) that shows your creativity Bonus: motion graphics, meme game, or typography obsessions Location: Hyderabad Duration: 3-6 months Stipend offered Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed • Giving customers a delightful onboarding experience and helping them get setup for success

Customer Success Engineer/ Customer Support Engineer/ Client Support Technician/ Technical Account Manager. We are seeking a dynamic and customer-focused Specialist to join our team. In this role, you will be responsible for providing top-notch technical support while fostering strong customer relationships. You will act as a key liaison between the customer and the technical team, ensuring seamless communication and resolution of technical issues while also promoting customer satisfaction and success. Qualifications Any professional degree viz. B.E./ B.Tech / MBA/ MCA. Technical certifications or experience with Cloud Computing Services and relevant. Previous experience in a customer success or account management role. Skills Proven experience in customer support or technical support, preferably in a customer-facing role. Good understanding of technical troubleshooting processes, SDLC. Exceptional communication skills, with the ability to explain complex technical concepts to non-technical audiences. Strong problem-solving skills and attention to detail. Empathy and customer-first mentality with the ability to manage difficult situations professionally. Ability to work independently, prioritize tasks, and manage time effectively. Experience with Project Management and ticketing systems tools. Familiarity with customer engagement practices, including relationship-building and customer retention strategies. Role/ Activities : Serve as the First point of contact for customers, maintaining strong relationships through regular check-ins and follow-ups, thereby liasing between Internal Technical team Customer Understand customers goals and challenges, and offer tailored solutions that drive customer satisfaction and long-term success.

Work with Distributor Team to develop and execute the After-sales business development plan for the country. o Prepare plans and execute the plan to continue improving / sustaining the Customer Retention for the focused products. o Monitor the Business KPIs like Repair Order trend, Contribution of Scheduled Maintenance to Running repair, Revenues, Revenue/RO to identify the improve opportunities and work with the distributor team to execute plans o Plan and Manage Customer engagement activities like Service Campaigns, Customer Meets, Non-reporting customer reach out plans. o Monitor the Spare parts sales trend through primary and secondary channel and execute strategic actions to improve business share. Improve Network Reach and Quality o Plan and implement the actions to improve network reach. o Ensure the quality of network as per guidelines. o Monitor the Process adherence quality at networks and drive improvements through Excellence programs. o Monitor the critical manpower adequacy in the network, their skill matrix, training plan adherence and certifications to deliver first time right attention. o Organize periodic Skill fests and organize local R&R mechanisms o Support the team to improve failure analysis and adhere to the warranty guidelines Drive Customer Experience Enhancement o Monitor the quality of customer feedbacks generated through different sources and improve wherever required. o Identify top 3-5 dissatisfaction contributors, to plan actions and address. o Drive proactive actions on product like Retro campaigns to address future complaints o Monitor the Customer Experience KPIs like Revisit rate / repeat repair rate/ Same Day Delivery rate / NPS / CSI / Concern per 1000 trends and drive improvement actions High level of engagement with Distributors and Dealers. o Ensure distributors and dealers get required support from M&M HO in terms of literature, tools, diagnostics, catalogues, etc. and maintain a healthy DSS o Engage with distributors and their team members on a regular basis to keep them appraised on the expectations, progresses, execution challenges to come out mutually agreeable solutions to be driven in a timely manner. o Support the distributor team in product concern resolution and timely product feedback from dealers to M&M technical team o Help distributors grow business through Service Marketing activities. o Visit fleet operators along with Distributor to instill confidence in our products and services. o Prepare and implement Spare parts pricing strategy o Work with distributors in implementing network improvement strategies o Help distributor in healthy inventory management Preferred Industries Automobile Education Qualification Bachelor of Engineering; Bachelor of Engineering in Automobile; Bachelor of Engineering in Mechanical General Experience 5-8 years of Customer Care management. DME) experience in Customer Service, Field Service Operations and Parts Operations in Automotive (preferably four-wheeler). Flair of Data Analytics preferred. International experience will be an added advantage Critical Experience Skillsets desired: High level of Business Acumen and exposure to dealerships systems and processes. Experience in handling critical high-volume dealers and customers is preferred. Strategic mindset with Execution Excellence. Field orientation in do and show High level of Customer and Process Orientation. Sound understanding on service financials - revenue & cost structures, inventory management etc. Good people management skills Sound technical knowledge with analytical skills Digital & Tech Savvy, aware on the changing trends and evolving customer expectations Analytical with eye for details in review Good negotiation and conflict management skills

To manage and grow strategic relationships with high-value Higher Education and Skills (HE) networks across India and South Asia, driving adoption of English language Learning and Assessment products and services, enhancing customer satisfaction, and contributing to revenue and impact targets for the Higher Education and Skills (HE) English portfolio. Key Responsibilities Key Account Management Manage a portfolio of high-value customers and HE groups, acting as the primary relationship manager. Develop and execute Account Plans to retain and grow business from key accounts. Build long-term, trust-based relationships with Higher Education and Skills (HE) decision-makers and influencers. Fulfil the account management tasks for accounts identified as Platinum, Gold, Silver and Bronze and monitor progress. Customer Engagement & Delivery Ensure effective onboarding of new partner Higher Education and Skills (HE) and smooth delivery of English exams and learning services. Coordinate with Exams Operation, Propositions, and Customer Services teams to resolve operational issues. Lead regular check-ins, review meetings, and feedback loops with Higher Education and Skills (HE). Sales & Business Development Identify opportunities for upselling and cross-selling within managed accounts. Meet/exceed KPIs on revenue, customer retention, and satisfaction. Work with the Lead and regional colleagues to engage large Higher Education and Skills (HE) chains with multi-city presence. Reporting & Data Management Maintain accurate account records and pipeline updates using CRM tools. Monitor account performance and provide regular updates to the Lead and other stakeholders. Use customer insights to inform product and service development discussions. Collaboration Coordinate with Marketing to tailor campaigns for account-specific needs. Work closely with colleagues across South Asia, including those in Nepal, Maldives, Sri Lanka, and Bangladesh, to align on best practices and Higher Education and Skills (HE) engagement strategies. Participate in regional forums and team learning initiatives. Work closely with Academic team of CUP for portfolio account management. Qualifications & Experience Essential: Bachelors degree in Business, Education, or related field. 5+ years of experience in account management, business development, or B2B client relationship roles. Experience in the education or services sector, especially working with Higher Education and Skills (HE) or institutional clients. Strong communication and presentation skills, both verbal and written. Ability to manage multiple stakeholders and projects in a dynamic environment. C1 Level of English in CEFR Desirable: Familiarity with the English language education ecosystem in India. Understanding of international Higher Education and Skills (HE) curricula (e.g., Cambridge, IB, etc.). Experience with CRM tools (e.g., Salesforce, Dynamics). Exposure to working with multi-location or pan-India accounts. Skills & Competencies Relationship Management Customer-Centric Approach Strategic Sales Thinking Strong Organizational & Time Management Skills Problem Solving & Resilience Proficiency in Digital Tools & CRM Collaboration & Teamwork Travel Requirements Frequent travel within India to meet and support key Higher Education and Skills (HE) accounts (as per business needs and travel policy)

Role & responsibilities Distributer Handling Farmer Visit Sales Field Visit Lead Generation Preferred candidate profile

Position:- Outbound Voice Process Department:- Outbound Calling Executive Qualification :- Minimum 12th Pass Work From Office Shifts Timing: - Day Shift only Preferred candidate profile Hindi Good communication Salary: 10000 to 12,200 (Depends on interview) in-hand plus incentives monthly. Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How To Apply..? To Schedule Your Interviev Share Your CV On Whats Or Call On Contact :- HR Rushikesh :- 9822961821

Position:- Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 14,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact :- HR Rushikesh :- 9822961821

Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 10,000 in-hand to 15,000 CTC plus incentives. Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact :- HR Shubham :- 9158966430

@Request you to please share resume on priyanshi.kaushik@indiamart.com Lead and manage a team of 20 to 30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes.

Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - 12 pm To 8.30 pm Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 10,000 in-hand to 15,000 CTC plus incentives. Rounds of Interviews:- HR round Operations round Schedule Your Interview Today! Were excited to invite you to the next step in the recruitment process. To book your interview, simply reach out to us by calling or sending your CV via WhatsApp at the number below. Contact Person: HR Shubham :- 9158966430

Location:- Kapurbavadi junction, Majiwada Thane (w)- 400607 Process:- Kotak Bank Voice Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Salary:- 14,000 + Incentives Freshers and experience both can apply Good communication Marathi And Hindi Perks and benefits:- High Incentives and growth opportunities. How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Conatct Person :- HR Akshay Mob No:- 9822146578

Process:- Tata motors Finance process. -Salary : 12,000/- in hand -HSC OR GRAD +min 3 months any sales experience -Shift timing: 9:30am - 6:30pm -Fixed Sunday off -Need immediate joiner Required Candidate profile HSC is mandate Job location - Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Sonali :- 9822197285

Profile: Process Executive - International Voice/Blended Salary- 15-27k 5 Days Working Rotation Shifts/offs Cab Facilities Graduate with Excellent English Communication Skills Immediate Joiners Contact: HR Sachin 9821396374 HR Gungun 9910986589

Process:- Domestic Voice Process (Telecalling) Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,500 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Sonali:- 9822197285

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k call hr aditi@7795311459 call hr pooja@9886112704

Position:- Telecalling Outbound Voice Process Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 10700+1500 incentive Rotational week off Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact HR :- Aditya :-8308125422

Position:- Customer Representive officer Department:- Customer Service Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 10.700 + 1500 incentive Office Time :- 10 am to 7 pm Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya :- 8308125422

Process: IDFC PL - cross sales (Outbound Process) Requirement- •Good comms required •Salary- Upto 23,000 •Unlimited incentives •Shift timing- 9:30-6:30 •Sunday off •Fresher & Exp both can apply •Need immediate joiner. Required Candidate profile Qualification:Min HSC Work Location: Reliable Tech Park Airoli, Navi Mumbai To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Priyanka:-7875990932 Perks and benefits High Incentives and growth opportunities.

Key Responsibilities: - Make outbound calls to customers with overdue accounts - Send automated reminders and personalized follow-up communications - Resolve customer queries and concerns related to payments - Negotiate payment plans and arrangements - Maintain accurate records of customer interactions - Meet collection targets and performance metrics - Requirements: - Excellent communication and negotiation skills - Ability to work in a fast-paced environment - Strong problem-solving and analytical skills - Proficiency in collection software and tools - Ability to maintain a professional tone and demeanor - Goals: - Recover outstanding debts in a timely and efficient manner - Build positive relationships with customers - Improve collection rates and reduce delinquency This role requires strong communication and negotiation skills, as well as the ability to work effectively with customers to resolve payment issues. HR Name - Shadaab Shaikh Contact - 7977184194

As part of the Customer Experience Team, you will play a vital role in assisting the delivery of the customer retention strategy at VGL India, located in Jaipur. Your main responsibility will be to explore innovative approaches to engage with target audiences, retain existing customers, and reacquire former customers across TV, digital, and web platforms. Embracing a customer-centric approach is essential to advance the TJC Omni-channel journey. You will be an integral part of a dynamic and rapidly evolving department within the business, contributing to a customer transformation that holds significant potential for impacting the entire organization positively. In exchange, you will have the opportunity to enhance your skills in digital and traditional direct customer marketing, as well as sharpen your core management and leadership abilities. Your key role and responsibilities will include: - Collaborating within the Customer Experience function to oversee an Omni-channel customer experience and retention strategy - Working closely with the TV, marketing, and digital teams to implement the customer strategy effectively - Leading the development of the CRM strategy, including initiatives like the TJC loyalty program - Analyzing customer behaviors and recommending strategies to enhance customer retention, recency, frequency, and value - Crafting and managing campaigns utilizing tools like Sales Force Marketing Cloud, Klaviyo, and MS Excel - Conducting analysis and generating reports on customer activity, along with proposing enhancements - Managing budgets and ensuring a positive ROI Key skills required for this role: - Strong analytical capabilities, with the ability to process complex information and utilize statistical models like regression analysis in marketing - Proactive and enthusiastic self-starter with a readiness to tackle challenges in a fast-paced TV business environment - Demonstrating accountability, taking the initiative in actions, projects, and team management Qualifications and Experience: - Proficiency in MS Excel is a must - Familiarity with SQL and/or R - Effective written and verbal communication skills This position is based in Sitapura, Jaipur (Rajasthan), and offers an annual compensation ranging from 3,00,000 to 4,00,000 INR. The role falls under the Junior Level category and requires 1-2 years of experience, ideally with a Graduate or Post Graduate qualification. The work mode is Onsite, and it is a Full-time job. Please note that this job description may not cover all aspects of the role, and additional duties may be assigned as per the organization's requirements.,

Develop and maintain strong, long-lasting relationships with Customers Stay updated on industry trends and best practices in CRM Address customer inquiries and resolve any issues promptly and efficiently Identify and develop new business opportunities Free meal Health insurance Mobile bill reimbursements Provident fund

Role & responsibilities Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Preferred candidate profile FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation

Center Manager Job Description: Role Overview: The Centre Sales Manager is responsible for driving sales performance, managing sales teams, and ensuring excellent customer service within a designated center or branch. They develop and execute sales plans, monitor sales metrics, and collaborate with other departments to achieve sales targets and business objectives. Key Responsibilities: 1. Develop and implement effective sales strategies to maximize revenue and achieve sales targets. 2. Lead and motivate the sales team to achieve individual and team targets. Provide coaching, training, and performance feedback to enhance sales skills and productivity. 3. Build and maintain strong relationships with existing and potential customers. Ensure high levels of customer satisfaction by addressing inquiries, resolving complaints, and providing personalized assistance when needed. 4. Monitor key sales metrics, such as conversion rates, average transaction value, and customer retention, to track performance and identify areas for improvement. Develop action plans to address any issues and drive continuous improvement. 5. Develop and manage the sales budget, including setting targets, allocating resources, and controlling expenses. Ensure cost-effective sales operations while maximizing revenue generation. 6. Conduct market research and competitor analysis to stay informed about industry trends, customer preferences, and competitive offerings. Use insights to adjust sales strategies and gain a competitive edge. 7. Collaborate with other departments, such as marketing, operations, and finance, to align sales activities with overall business objectives. Coordinate promotional campaigns, product launches, and other initiatives to drive sales growth. 8. Prepare regular sales reports and presentations for senior management, highlighting performance against targets, key metrics, and actionable insights. Provide recommendations for strategic decisions based on data analysis. Skills and Qualifications: 3+ experience in sales management, preferably in a similar industry or environment. Hands on experience in building & handling large team. Strong leadership skills with the ability to inspire and motivate teams. Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. Analytical mindset with the ability to interpret sales data and draw actionable conclusions. Results-oriented with a track record of achieving and exceeding sales targets. Strategic thinking with the ability to develop and implement effective sales strategies. Proficiency in sales software and CRM systems. Experience Range: 3 - 9 years Educational Qualifications: Any graduation Skills Required: Telesales,Team Handling