City Representative - Representative Office

Responsibilities:

• Client Engagement & Relationship Management:

• Conduct regular client meetings (1015 per week).

• Develop decision-maker mapping (Owner, Logistics Head, CHA, Accounts).

• Run quarterly business reviews.

• Address service gaps and escalations.

• Drive customer retention and volume growth.

• New Client Acquisition & Business Development:

• Identify and onboard new import/export clients.

• Pitch Cogoports platform and services.

• Handle first-level rate negotiations.

• Lead onboarding and KYC processes.

• Expand LCL, air freight, and local partnerships.

• Operational Support & Execution:

• Coordinate with shipping lines, transporters, CHAs, ICD/CFS.

• Resolve BL, DO, container availability issues.

• Handle vessel rollovers, documentation, VGM, SI filing.

• Act as local escalation point for execution issues.

• Reporting, Analytics & Market Feedback:

• Submit weekly activity and performance reports.

• Maintain CRM updates.

• Report freight trends and competitor moves.

• Provide actionable market intelligence.

• KPIs & Performance Metrics:

• Monthly volume: 80–120 TEU per region.

• 8–10 new customers acquisition per quarter.

• Reactivation of 10–12 dormant accounts monthly.

• 95% documentation accuracy; 100% on-time SI submission.

• 24-hour escalation resolution.

• 90%+ retention among top customers.

• 40 client visits per month.

• Regular reporting and market updates.

• Expected Outcomes (12 Months):

• Establish strong Cogoport presence locally.

• Revive major clients lost post-2020.

• Achieve 1000–1500 TEUs per region annually.

• Build operational and commercial ecosystem partnerships.

• Lay foundation for future regional hubs.

Skills and Qualifications

• 10–15 years in freight forwarding/NVOCC/logistics.

• Strong local ecosystem relationships.

• Experience in both sales and operations.

• Excellent communication and independence.

• Comfort with digital logistics platforms.