2431 Customer Retention Jobs - Page 25

Job Summary: 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction.

We are seeking a dedicated and customer-focused Customer Relationship Manager to join our team. The ideal candidate will have at least 6 months of experience in managing customer relationships, ensuring customer satisfaction, and driving business growth. Responsibilities: Develop and maintain strong relationships with existing clients to ensure customer retention. Act as the main point of contact for customer inquiries, issues, and feedback. Identify and resolve customer concerns or complaints in a timely manner. Analyze customer needs and offer suitable products/services. Collaborate with internal teams to improve customer service and overall experience. Monitor and report on customer satisfaction and retention metrics. Assist in onboarding new clients and provide continuous support to ensure their success. Qualifications: At least 6 months of experience in customer service, account management, or a related field. Strong communication and interpersonal skills. Problem-solving skills and the ability to manage challenging situations. Proficiency in CRM software and MS Office. A positive attitude and a strong commitment to customer satisfaction.

Position:- Telecalling Outbound Voice Process Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,200 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round To schedule your interview: Please call or send your updated CV via WhatsApp to the number below. HR Aditya :- 8308125422 How to Apply: Send your CV/Resume through WhatsApp. Mention the position you are applying for . You will be contacted to confirm your interview date and time .

Senior Customer Success Manager Join us as a Senior Customer Success Manager - in our Customer Success Team at Kolkata office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. What Youll Achieve: We are seeking a highly experienced and motivated Senior Customer Success Manager to join our dynamic team. The successful candidate will have a minimum of 10 years of experience in the Customer Success department, with a proven track record of managing and retaining high-value clients. As a Senior Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our most strategic customers, driving adoption and retention, and identifying opportunities for growth. You will: Build and maintain strong relationships with key stakeholders within assigned high ticket accounts. Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded. Develop and execute customer success plans, including onboarding, training, and ongoing support. Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success. Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience. Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities. Monitor customer health metrics and proactively address any red flags to prevent churn. Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements. Stay up-to-date with industry trends and best practices in customer success management. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements: Bachelor's degree in Business Administration, Accounts, or a related field. Minimum of 10 years of experience in a customer success role, preferably in a SaaS company. Proven track record of managing and retaining high-value customers. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers. Strong problem-solving and analytical skills, with the ability to identify and address customer challenges. Self-motivated and results-oriented, with the ability to work independently and as part of a team. Proficient in CRM software and other customer success tools. Ability to travel as needed to meet with customers. Language Proficiency : Hindi + Bengali Desirable Requirements: Experience with retail ERP. Benefits: We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events Quarterly Coffee with CEO and more!

Position:- BPO Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary Upto Fresher :- 12000 to 14,000 in-hand +unlimited incentives. Salary Upto Experience :- 14000 to 16000 in hand + unlimited incentives. Regional Language Upto :- 18000 + unlimited incentive Rotational week off Rounds of Interviews:- HR round Operations round How to Apply:- Were Hiring! Interested candidates can schedule their interviews by: Sending their CV via WhatsApp Or calling us directly Contact :- HR Gaurav :- 7796427055

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 7.5lks Two way transport call ruth@7848820046 call aditi@7795311459 call pooja@9886112704

Position:- Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 12,200+ unlimited incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- We are currently hiring! To schedule your interview, please call or WhatsApp your updated CV to: HR Rushikesh:- 9822961821 We look forward to connecting with you.

Process:- Tata motors Finance process. Salary : 17000/- in hand -HSC OR GRAD +min 3 months any sales experience -Shift timing: 9:30am - 6:30pm -Fixed Sunday off -Need immediate joiner Required Candidate profile HSC is mandate Job location - Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Sonali:- 9822197285

Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,500 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Sonali:- 9822197285

1) Responsible for Handling NRI HNI Clients 2) Achieving the Business target assigned in Terms of, generating revenue through Equity Broking and other Investment Products, acquiring clients via Demat sourcing, enhancing, & upgrading the client relationship. 3) Profiling Clients & Suggesting financial products (Equity) to meet customer needs as per their risk appetite. 4) Coordinating with clients daily for Investment in Equity and other Wealth Products like Mutual Fund, PMS, SIPs, AIF etc to the existing set of customers, 5) Help customers to Execute trade online and place orders on behalf of customers. 6) Achieve healthy revenues without compromising on clients profitability. 7) Acquiring new clients through existing clients referrals. 8) Activating inactive clients through regular followups. 9) Regularly following-up with clients and handling their queries. 10) Keep abreast of micro & macroeconomic indicators, global & domestic financial markets and impact on stock movements. 11) Responsible for adding new NRI HNI Clients. Skills Experience: 1) 3+ Years in sales of investment products like Mutual Funds, PMS, AIF, Stock Broking) , 2) NISM Series - VIII (Equity derivatives).

1) Responsible for Handling NRI HNI Clients 2) Achieving the Business target assigned in Terms of, generating revenue through Equity Broking and other Investment Products, acquiring clients via Demat sourcing, enhancing, & upgrading the client relationship. 3) Profiling Clients & Suggesting financial products (Equity) to meet customer needs as per their risk appetite. 4) Coordinating with clients daily for Investment in Equity and other Wealth Products like Mutual Fund, PMS, SIPs, AIF etc to the existing set of customers, 5) Help customers to Execute trade online and place orders on behalf of customers. 6) Achieve healthy revenues without compromising on clients profitability. 7) Acquiring new clients through existing clients referrals. 8) Activating inactive clients through regular followups. 9) Regularly following-up with clients and handling their queries. 10) Keep abreast of micro & macroeconomic indicators, global & domestic financial markets and impact on stock movements. 11) Responsible for adding new NRI HNI Clients. Skills Experience: 1) 3+ Years in sales of investment products like Mutual Funds, PMS, AIF, Stock Broking) , 2) NISM Series - VIII (Equity derivatives).

1) Responsible for Handling NRI HNI Clients 2) Achieving the Business target assigned in Terms of, generating revenue through Equity Broking and other Investment Products, acquiring clients via Demat sourcing, enhancing, & upgrading the client relationship. 3) Profiling Clients & Suggesting financial products (Equity) to meet customer needs as per their risk appetite. 4) Coordinating with clients daily for Investment in Equity and other Wealth Products like Mutual Fund, PMS, SIPs, AIF etc to the existing set of customers, 5) Help customers to Execute trade online and place orders on behalf of customers. 6) Achieve healthy revenues without compromising on clients profitability. 7) Acquiring new clients through existing clients referrals. 8) Activating inactive clients through regular followups. 9) Regularly following-up with clients and handling their queries. 10) Keep abreast of micro & macroeconomic indicators, global & domestic financial markets and impact on stock movements. 11) Responsible for adding new NRI HNI Clients. Skills Experience: 1) 3+ Years in sales of investment products like Mutual Funds, PMS, AIF, Stock Broking) , 2) NISM Series - VIII (Equity derivatives).

1) Responsible for Handling NRI HNI Clients 2) Achieving the Business target assigned in Terms of, generating revenue through Equity Broking and other Investment Products, acquiring clients via Demat sourcing, enhancing, & upgrading the client relationship. 3) Profiling Clients & Suggesting financial products (Equity) to meet customer needs as per their risk appetite. 4) Coordinating with clients daily for Investment in Equity and other Wealth Products like Mutual Fund, PMS, SIPs, AIF etc to the existing set of customers, 5) Help customers to Execute trade online and place orders on behalf of customers. 6) Achieve healthy revenues without compromising on clients profitability. 7) Acquiring new clients through existing clients referrals. 8) Activating inactive clients through regular followups. 9) Regularly following-up with clients and handling their queries. 10) Keep abreast of micro & macroeconomic indicators, global & domestic financial markets and impact on stock movements. 11) Responsible for adding new NRI HNI Clients. Skills Experience: 1) 3+ Years in sales of investment products like Mutual Funds, PMS, AIF, Stock Broking) , 2) NISM Series - VIII (Equity derivatives).

1) Responsible for Handling NRI HNI Clients 2) Achieving the Business target assigned in Terms of, generating revenue through Equity Broking and other Investment Products, acquiring clients via Demat sourcing, enhancing, & upgrading the client relationship. 3) Profiling Clients & Suggesting financial products (Equity) to meet customer needs as per their risk appetite. 4) Coordinating with clients daily for Investment in Equity and other Wealth Products like Mutual Fund, PMS, SIPs, AIF etc to the existing set of customers, 5) Help customers to Execute trade online and place orders on behalf of customers. 6) Achieve healthy revenues without compromising on clients profitability. 7) Acquiring new clients through existing clients referrals. 8) Activating inactive clients through regular followups. 9) Regularly following-up with clients and handling their queries. 10) Keep abreast of micro & macroeconomic indicators, global & domestic financial markets and impact on stock movements. 11) Responsible for adding new NRI HNI Clients. Skills Experience: 1) 3+ Years in sales of investment products like Mutual Funds, PMS, AIF, Stock Broking) , 2) NISM Series - VIII (Equity derivatives).

Description We are seeking an experienced Direct Sales Manager to lead our sales team in India. The ideal candidate will have a proven track record in sales management and a deep understanding of the Indian market. Responsibilities Develop and implement sales strategies to achieve targets. Manage a team of sales representatives and provide guidance to optimize performance. Identify new business opportunities and maintain relationships with existing clients. Conduct market research to understand customer needs and trends. Prepare sales reports and forecasts to track progress and performance. Skills and Qualifications Bachelor's degree in Business Administration, Marketing, or related field. 1-3 years of experience in direct sales or a similar role. Strong understanding of sales principles and customer service practices. Excellent communication and interpersonal skills. Ability to analyze sales data and market trends to make informed decisions. Proficient in Microsoft Office Suite and CRM software.

Customer Success Center of Excellence Lead About the Role: Trantor delivers post-sales Customer Success as a Service for enterprise B2B SaaS companies, helping our clients drive Net Revenue Retention (NRR) growth and reduce churn through scalable, high-impact engagement. We are looking for a highly motivated and experienced Customer Success Center of Excellence Leader to join our growing organization. You will be responsible for shaping and executing the customer success delivery strategy , leading and mentoring a team of CSMs and CSEs, and driving excellence through best practices and continuous improvement . Your goal will be to create a proactive, value-led experience that enhances customer satisfaction, product adoption, and long-term retention. Key Responsibilities: Strategic Leadership: Define and implement the Customer Success delivery strategy aligned with client organizational goals. Drive initiatives that improve customer lifecycle management, product adoption, renewals, and expansion opportunities. Collaborate with post-sales practice leadership to design and execute strategies that support customer retention, adoption, and satisfaction. Work cross-functionally with practice leadership, team leads, Support, and L&D to align teams around a unified customer journey and consistent value delivery. Analyze customer data (NPS, CSAT, Churn, usage, retention, etc.) and provide actionable insights to the CS team and leadership. Team Building & Upliftment: Lead, mentor, and inspire a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) Develop career paths, training programs, and coaching plans to foster professional growth. Build a culture of accountability, empathy, customer obsession, and continuous learning. Identify and close skill gaps within the team. Best Practices & Process Optimization: Establish and document customer success best practices, playbooks, and engagement models. Drive process improvements to enhance delivery efficiency, enable data-driven decision-making, and support scalable reporting across the customer lifecycle. Implement tools and systems to support team workflows, such as CRM, CS platforms, and analytics. Design scalable health check frameworks and proactive risk mitigation strategies to support customer retention and success. Support QBRs and executive reporting with data-driven narratives and insights. Develop regular dashboards and reports for CS leadership to monitor customer health, risk, and renewal forecasts. Requirements: 10+ years of experience in Customer Success or related customer-facing roles, including 2+ years in a leadership or managerial capacity. Demonstrated success in leading high-performing, customer-facing teams with a focus on retention, satisfaction, and growth. Prior experience managing Customer Success Engineers (CSEs) is highly preferred. Strong technical aptitude, with hands-on experience or understanding of Cybersecurity and/or Database technologies considered a major advantage. Familiarity with Professional Services delivery models is a strong plus. Proven ability to leverage data and analytics to inform decisions, drive strategy, and measure success. Exceptional communication, interpersonal, and conflict resolution skills, with a customer-centric mindset. Experience with customer success operations frameworks and technology stacks including platforms such as Gainsight, Totango Proficiency in CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or similar tools. Strategic thinker with the ability to execute tactically and drive initiatives end-to-end. Comfortable working with global or multi-regional customer bases and navigating diverse cultural dynamics.

Hiring: Customer Support Voice Process (Work from Home) Job Type : Contractual Role (3 Months) Work Mode : Work from Home Base Location: Bangalore/Hyderabad Shifts : Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners : Immediate Joiners Only Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Kamya: 9084148502

Hiring for Customer Support Voice Process Location: Bangalore (Work from Office) Shift: Day Shift Work Days: 6 Days Working | 1 Day Rotational Off CTC: 37,000 (Take Home: 32,000) Notice Period: Immediate Joiners Preferred Eligibility Criteria: Experience: Minimum 1 year in Customer Support – Voice Process Languages Required: Hindi and English (both mandatory) Qualification: Minimum 12th Pass Key Requirements: Strong verbal communication skills Ability to handle customer queries and resolve issues efficiently Willingness to work from office Contact: Archana – 9332827358

Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047911 | 9007152957 | 9831388551 | 9147047910 | (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Blended & Chat Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive

Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047911 | 9007152957 | 9831388551 | 9147047910 | (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Blended & Chat Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive

Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047911 | 9831388551 | 9147047910 | (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Blended & Chat Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive

Greetings from Foundever!, We are currently seeking fresh and talented individuals like you to join our dynamic team at Foundever . Position : India E-Commerce CUSTOMER SERVICE Location : Andheri East, Chandivali Process : Blended Process (Inbound Process) Education : HSC/Any Graduate Age limit: 20 to 39 year Experience: Minimum 6 months of Experience as a customer service representative. Shift timing: From 6:00 am to 12:00 pm any 9 hours Rotational Shift, 6 Days Working and 1 Rotational week off. Salary : Between 16k to 18k in hand + PacMan Responsibilty: - Answering queries and concerns about a companys products or services. - Resolving issues and handling customer complaints. - Tracking customer service metrics. - Delivering information about a company’s products and services. Key Skills: ~ Good communication skill in English. ~ Good at computer skills ~Ready to work in Voice Process ~Not a target/sales based job. Benefits: * Centralized pick-up and drop from Andheri and Ghatkopar Station during the day. * One way home drop service after 8:30 pm. Vidhika Chavan HR Team 8999220422 vidhika.chavan@foundever.com

Job Opening: Retention & Upselling Advisors Company: Capita Domain: UK Telecom Location: Pune Magarpatta, SWZB-1, SEZ Building (Behind Tower No. 8) Eligibility Criteria: Undergraduate/Graduate Minimum 6 months of experience in Retention & Upselling International voice experience (Telecom domain only) Shift Details: UK Rotational Shifts 2 Rotational Offs Comfortable with Night Shifts Key Responsibilities: Handle customer inquiries via phone Resolve concerns and retain existing customers Upsell telecom products/services Maintain professionalism and empathy in all interactions Skills Required: Excellent communication skills Strong customer handling and persuasion skills Immediate joiners preferred Contact: rahil.shaikh3@capita.com

Purpose of the Job Own and Deliver lifecycle & KPIs for 0-6 month Mobility customer & 0-8 Months Broadband customer Implement & Drive Initiatives across the circles to ensure quality acquisition & faster activation for all segments of customers. Ensure Customer Continuity in all LoBs & reduce customer churn Deliverables: Timely Activations & Installation Track & drive timely install & monitor/publish trends Minimize cancellations & monitor / publish trends Analyze the reasons of delay & cancellation & connect with teams to mitigate the issues Action to reduce O2A time D2I Lead conversion - ensuring timely installs, minimal cancellation, timely refunds Responsible for Quality of Acquisitions Monitor rotation & sales reversal for all products & drive m-o-m reduction Publish weekly trends proactively - twice a week - channel wise & resource wise to sensitise the front end Innovate & take proactive measures to reduce rotation & thus contribute to churn reduction Connect with front end teams & Educate on processes to front end Own 0-6 months base & reduce Acquisition churn Monitor decay trends - channel wise / resource wise - M4/M6/M8 & drive m-o-m reduction Analyse the source & cause of decay & take up with respective stakeholders for correction Take proactive measures to ring fence the base to reduce acquisition churn Analyze the churn reasons and work out on interventions reqd for churn reduction Interaction Reduction Proactively track faults coming in from new acquisitions and analyse Connect with network/hdo to get the corrections done & improve the fault rates (FONI ) Analyse Non network interactions and work on reducing the same by 20% Collections & Bad Debt Reduce bad debt & Non Starter & improve First & Second Bill Payment Process Ownership & Best Practice Innovate & suggest journey / process enhancements Replicate good practices from other circles Field & Front end support Create dedicated channel to support the teams on ground Record, monitor & analyze the queries coming in & identify TNI & journey/process corrections Conduct sessions for the teams / run a program to educate for them to become self sufficient Create FAQs to refer for self help

a Key Responsibilities: 1. Pricing & Quotations Understand customer requirements (application, volume, specifications) to prepare accurate and competitive pricing. Share monthly price updates with clients and understand their upcoming projections. Distribute revised price lists to the internal team regularly. 2. Sales Conversion & Customer Follow-ups Actively pursue leads and convert them into successful orders, maintaining profitability. Collect feedback on samples; in case of rejection, gather technical requirements to offer a suitable counter product. Follow up diligently on pending payments and unresolved customer responses. 3. Account Revival & Growth Identify dormant or frozen accounts and initiate steps for reactivation. Rebuild rapport and explore business potential with previously inactive clients. 4. Product Portfolio Expansion Cross-sell and upsell additional pigments and related products to existing customers. 5. Customer Engagement Conduct regular client visits to maintain relationships and spot new business opportunities. Address queries and collaborate with internal teams to offer customized solutions. 6. Internal Coordination Liaise with factory and technical teams for: Timely dispatch of pending orders and documents (e.g., COA). Updates on new product developments and testing outcomes. Prompt resolution of product complaints or issues. 7. Marketing & Exhibitions Oversee preparation and timely delivery of exhibition materials and displays for marketing events. 8. Reporting & Data Management Compile domestic sales reports for internal review and strategic planning. Maintain accurate and up-to-date customer data using Salesforce for mapping and analytics. 9. Tender Participation Prepare and submit tenders within deadlines, ensuring all documents are accurate and complete. Preferred Candidate Profile: Prior experience in the pigments, dyes, or chemical manufacturing industry Excellent communication and follow-up skills Strong negotiation ability and customer handling experience Willingness to travel for client visits Analytical mindset and data-driven decision-making Team coordination and multi-tasking skills Working knowledge of Salesforce or similar CRM tool Proficiency in MS Office (Excel, Word, PowerPoint)