2431 Customer Retention Jobs - Page 18

VACANCY FORM Position Vacant : Sr. Executive Customer Relations (Real Estate) No. Of Vacancies : 1 Reporting : Reporting to Customer Relationship Manager Organization Name : Sanya Infrastructure Pvt. Ltd. Company Profile (Industry, Size, Products/Services, Standing in India/World etc.) Sanya Group is an ISO 9001-2000 diversified group engaged Real Estate, Hospitality, Medical Facilities, Diagnostics Centers and FMCG goods. The Group is into a JV with leading national brand Godrej for a residential project Godrej Summit in the prime and fast growing Sector-104, Gurugram, adjacent to the Dwarka - Expressway. A proud owner of the elite 5 star hotel Courtyard by Marriott in Gurugram, the Group is also developing Housing Projects, Commercial Complexes, Shopping Malls, Townships and SEZ Pan India. The Group also owns and operates in Gujarat and Madhya Pradesh. 14 imaging and diagnostic centers in two states. Level of designation (Managerial/Non Managerial) : Sr. Executive Customer Relations Functional area : Customer Relations Industry : Real Estate/Infrastructure Desired work experience ( in complete years ) : Minimum : 02 years Maximum : 05 years Compensation Offered : 4 - 4.5 lakh per annum Location of posting : Based in Gurugram Contact Information: Name : Rohit Puri Designation : HR Manager Company : Sanya Infrastructure Pvt. Ltd Address : Plot No. 27B, Sector Road, B Block, Sushant Lok Phase -1, Sector -27, Gurugram. E mail id : rohit.puri@sanyagroup.in State : Haryana-122001 Phone (s) : 9811340958 Job Description / Responsibilities : Responsible for Customer Satisfaction. Build and maintain relationships with the entire customer base . Responsible in maintaining MIS and closely work for Preparation of Final work Report. Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS reports. Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation. Responsible for handling customers & entire customer data base. Attending customers visits with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. Managing post booking customer services till delivery / possession stage. Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. Collection of payment dues, against demands generated with construction progress Assisting customers on allotment , Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of documents Managing post booking customer services till delivery /possession stage. Build & maintain relationships with clients. Escalating & resolving the concerns as raised by clients. Conduct business reviews to make sure that the clients are satisfied with the service. Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. Ensure regular monitoring of project, progress and update the clients on the same. Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service. To maintain relationship with clients and coordinate on client queries post booking formalities till possession. To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc. Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process. To prepare various reports on daily, weekly, quarterly and monthly basis. Excellent communication and interpersonal skills. Good hands on experience in advance excel formulas and have handled ERP (Sales Tracking Software) Desired profile : Graduate Proven work Experience and Knowledge as a Customer Relations in Real Estate specially in Commercial / Retail sector. background in customer acquisition strategies. Technical expertise with CR and analytical systems Strong communication skills along with a customer-oriented attitude Should have experience and expertise of Real Estate. in-depth understanding and knowledge of the Real Estate. Team Leader with great Entrepreneurial attitude with good communication skills. Be energetic and passionate . Good understanding of the Real Estate Market. Integrity towards the organization. Excellent problem solving and Customer Relationship Skills. -

Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales.

Responsibilities: * Manage customer relationships through effective communication and issue resolution. * Drive client satisfaction by delivering exceptional service and exceeding expectations. Annual bonus Health insurance Provident fund

Role- Client Relationship Manager (Agency experience is mandatory) Tenure- 3 months (contractual) Location- Sector 142, Noida (work from office only) Key Responsibilities: -Act as the primary liaison between the platform and external clients -Build strong, long-term relationships with key stakeholders to ensure client satisfaction and retention -Coordinate with internal teams content, market ... ing, ad sales, and tech to ensure smooth execution of client deliverables -Monitor client performance metrics and campaign effectiveness; share insights and improvement plans -Resolve client concerns and troubleshoot any issues related to operations or campaign performance

Product line : Baby Food, Nutritional Supplements - Reaching the Target set by the company - Identifying market potential in order to establish new account, achieve sales volume, revenue and profitability goals - Approval and critique of promotional programs with the objective of improving effectiveness and efficiency in trade spending and brand consumption development - Develops and executes effective account-specific marketing & Sales programs - Record Sales and Order Info - Coordinate with the Other departments - Client Retention - Establishing and increasing the customer base - Handle sales queries from existing customers - Address feedback / complaint and resolve it with the ASM / RSM Requirements : - Min Graduation - Must have a 2 Wheeler and a Smart Phone - Must have experience in Sales in any of these products: Nutrition / Pediatric Products / Vaccine Location-Ahmedabad/Bhubaneshwar/Chennai/Cochin/Kochi/Coimbatore/Cuttack/Hyderabad / Kerala/Kolkata/Madurai/Mumb

Position:- Outbound Voice Process Department:- Outbound Calling Executive Qualification :- Minimum HSC Work From Office Shifts Timing: - Day Shift only Preferred candidate profile Hindi Good communication Salary: 10000 to 12,200 (Depends on interview) in-hand plus incentives monthly. Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How To Apply..? To Schedule Your Interview Contact Us :- HR Rushikesh :- 9822961821

Process- One Assist Experience- fresher/experience Salary : 14000 to 16000 inhand for non lingaul Salary - 18000 for Tamil, kannada, telugu Week off- Rotational off Shift- Day Rotational shift Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Ghansoli More Detail Contact HR Rohan:- 8177871758 (WhatsApp/Call)

Urgent Opening for Airtel Retention Process Need - Fresher or Experience with Good comms Qualification- Min HSC Salary:- 14750 In Hand Week off- Rotational off Timing- Day Rotational Shift Rounds of Interview: HR / OPS Required Candidate profile HSC is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 More Detail Contact HR Rohan:- 8177871758 (WhatsApp/Call)

Position:- TATA Capital - Customer service Finance | sales Process (outbound Process) Department:- Customer Service - outbound Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 To 18,000 + unlimited incentives. Office Time :- 9.30 Am To 6.30Pm Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact : - HR Aditya :- 8308125422

Role & responsibilities: Customer Interaction : Handle incoming and outgoing calls from customers to address inquiries related to health insurance policies, claims, coverage details, and benefits. Issue Resolution : Resolve customer complaints and issues effectively. Policy Explanation : Clearly explain health insurance products, terms, and conditions to customers, helping them understand their options and make informed decisions. Data Management : Accurately input and update customer information in the companys CRM system. Preferred candidate profile Need average communication Minimum 12th need immediate joiner Shift time : 9:30 to 6:30 or Rotational week off Location : Thane , Majiwada Perks and benefits Provident fund (PF)\ health insurance unlimited incentives Note : To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Akshay:- 9822146578

Process:- Tata motors Finance process. Salary : 17000/- in hand -HSC OR GRAD +min 3 months any sales experience -Shift timing: 9:30am - 6:30pm -Fixed Sunday off -Need immediate joiner Required Candidate profile HSC is mandate Job location - Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Sonali:- 9822197285

Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,500 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Sonali:- 9822197285

Location:- Kapurbavadi junction, Majiwada Thane (w)- 400607 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,500 in-hand to 22,000 CTC plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Sonali:- 9822197285

Position:- Inbound And Outbound Voice Process Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary Up To Fresher :- 12 k To 14 K + Unlimited Incentive Salary Up To Experience :- 14 K To 16 k + Unlimited Incentive Salary Up To Regional Language :- Up To 18 K + Unlimited Incentive Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact :- HR Gaurav:- 7796427055

Description Oversee a high volume, transactional book of business Engage with customers approx 120 days prior to expiration Propose Services and training credits and Premium Support Evaluate coterm opportunities to streamline transaction processes Understand negotiation tactics Identify upsell/cross-sell/expansion opportunities Develop understanding of customer s approval processes and budget cycle Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks Maintain consistent updates of Salesforce CRM tool for pipeline management Ensure accurate forecast of renewals pipeline as defined by the business Qualifications include: 2-4 years prior experience in Renewals Management Proficient in Microsoft Office suite with an intermediate knowledge of Excel Salesforce or prior CRM experience required Ability to multi-task and meet metric deadlines Strong problem solving, reasoning skills and an eye for details Strong oral, written and interpersonal skills Strong customer service and conflict resolution skills Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes Associate degree or equivalent work experience, bachelors degree preferred

The Senior Associate Renewals Manager role is responsible for overseeing, forecasting, and closing subscription renewals in their assigned book of business. You will have direct engagement with customers, work collaboratively with the overall account team consisting of Sales, Customer Success, Services and Support. Your primary goals will be to maximize retention, minimize churn, and uncover upsell/cross-sell opportunities for new products and services. Responsibilities Description Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversee a high volume, transactional book of business Engage with customers approx 120 days prior to expiration Propose Services and training credits and Premium Support Evaluate coterm opportunities to streamline transaction processes Understand negotiation tactics Identify upsell/cross-sell/expansion opportunities Develop understanding of customer s approval processes and budget cycle Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks Maintain consistent updates of Salesforce CRM tool for pipeline management Ensure accurate forecast of renewals pipeline as defined by the business Other duties as assigned Qualifications To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Qualifications include: 4-6 years prior experience in Renewals Management Proficient in Microsoft Office suite with an intermediate knowledge of Excel Salesforce or prior CRM experience required Ability to multi-task and meet metric deadlines Strong problem solving, reasoning skills and an eye for details Strong oral, written and interpersonal skills Strong customer service and conflict resolution skills Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes Associate degree or equivalent work experience, Bachelor s degree preferred

As a Customer Success Manager, you will play a crucial role in driving value for clients through optimizing and managing business processes. Your responsibilities will include synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results to clients, and addressing queries on deliverables while generating focused insights. With a minimum of 3-5 years of work experience, you will have the opportunity to work in a dynamic environment where candidates with exposure to the cybersecurity industry are preferred. Past experience in working with Advanced Excel and creating powerful presentations will be advantageous. We welcome candidates with diverse degrees and backgrounds, with a focus on sustained success in analytic and quantitative coursework. Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics, or Econometrics will be considered. Your role will involve developing and managing client portfolios, analyzing customer data to enhance customer experience, conducting product demonstrations for customers, improving onboarding processes, mediating between clients and the organization, handling and resolving customer requests and complaints, and minimizing customer churn to boost customer retention. In return, we offer a competitive salary, technical coaching for continuous professional growth, and recognition for your hard work. This is a full-time position with benefits including Provident Fund, a day shift schedule from Monday to Friday, and a quarterly bonus. To apply, please provide details on your current city of residence, total experience in Customer Success, notice period in days, and current annual salary. This role requires in-person work and the application deadline is 15/07/2025 with an expected start date of 28/07/2025. For further inquiries, you can speak with the employer at +91 9773695353.,

As a Business Development Executive in the Digital Marketing sector, your main responsibility will be to establish and nurture strategic client relationships to drive sales growth. You will need to leverage your strong understanding of solutions and adopt a consultative sales approach to ensure high customer satisfaction and business performance. Effective coordination with internal departments will also be crucial in this role. Your key responsibilities will include: - Building and maintaining long-term relationships with key decision-makers at major client accounts. - Acting as the primary point of contact for all strategic account matters. - Meeting and exceeding assigned sales targets through upselling, cross-selling, and acquiring new business. - Identifying and converting new business opportunities within existing accounts. - Developing and implementing customized account development plans aligned with client needs and company objectives. - Monitoring sales pipelines and forecasts, and providing regular updates and insights. - Understanding and effectively presenting the company's service offerings, which include 360 Marketing, Web Designing, Organic Marketing, Google Ads, Content Marketing, and Social Media Marketing. - Proposing and delivering tailored marketing solutions aligned with each client's specific business goals and challenges. - Coordinating with internal teams to ensure smooth execution of orders and post-sales support. - Addressing and resolving client issues promptly and efficiently. - Monitoring competitor activity, customer trends, and emerging market opportunities. - Generating detailed sales reports, pipeline metrics, and strategic recommendations. - Negotiating pricing, terms, and conditions in alignment with company policies. - Ensuring timely contract renewals, compliance, and documentation. - Driving customer satisfaction through proactive engagement, timely delivery, and continuous support. - Developing loyalty programs and initiatives to enhance client retention. This is a full-time, permanent position with benefits including cell phone reimbursement, day shift schedule, performance bonus, and yearly bonus. English language proficiency is preferred, and the work location will be in person.,

As a Customer Relation Manager, you will be responsible for developing and implementing strong CRM strategies to enhance customer loyalty and retention. Your role will involve conducting quality assurance surveys to assess customer satisfaction and utilizing the data to address areas of concern. It will be essential for you to determine the structure of the CRM system and ensure its seamless operation across all relevant departments within the organization. Direct communication with customers through the CRM system to promptly resolve any issues they may have will be a key aspect of your responsibilities. Monitoring customer behavior and devising strategies to drive profitability will be vital in your role. Maintaining and fostering customer relationships to boost ROI, retention rates, and overall satisfaction will also be part of your duties. Furthermore, you will be expected to identify potential new customers and target markets, sharing this information with relevant departments to optimize profitability. If you have 1-2 years of experience in a similar role and are interested in this opportunity, please send your CV to ebinelfred@gmail.com.,

"Hiring for Customer Support - Voice Process" Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification: Min. 12th Work from office CTC: 37k (Take home 32k) 6 Days Working; 1 day rotational off Day Shifts Contact: Archana- 9332827358

Hiring: US Semi Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Insha- 8081006422

As an Automobile Salesperson at our company, located in Bengaluru, you will play a crucial role in engaging with customers, understanding their needs, and guiding them towards suitable products. Your responsibilities will include assisting customers in vehicle selection, providing detailed information on various models, and managing the sales process from negotiation to closure. Your focus will be on maintaining high levels of customer satisfaction, fostering strong relationships for customer retention, and effectively communicating the features and benefits of our products. To excel in this role, you should possess strong customer satisfaction and retention skills, exceptional interpersonal and communication abilities, and expertise in automotive sales. Collaboration with team members, employing strong negotiation and persuasion techniques, and staying updated on automotive industry trends are essential aspects of this position. While a high school diploma or equivalent is required, a Bachelor's degree in Business or a related field would be advantageous. If you are passionate about automobiles, enjoy interacting with customers, and have a knack for sales, we welcome you to join our team and contribute to our success in the dynamic automotive industry.,

Hiring: US Semi Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Kamya- 9084148502

Hiring: US Semi Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Insha- 8081006422

Job description Excellent verbal and written communicate. We are looking for a Retention Customer Support Executive. Who can engage with existing customers, address their concerns, and ensure long-term satisfaction. The ideal candidate will have excellent communication skills, a problem- solving mindset, and a passion for customer success. Key Responsibilities: * Handle incoming and outgoing customer calls/ emails related. * Understand customers' reasons for leaving and provide solutions tailored to their needs. * Identify opportunities to upsell or cross- sell when appropriate. * Work closely with the sales, support and product teams to improve customer experience. * Analyze customer data to track trends in cancellations or service dissatisfaction * Provide regular reports and insights on customer retention efforts. Requirements: * Minimum 6 Months- 2 Years of experiences in customer support, retention, or client servicing. * Strong problem- solving and negotiations skills. * Experience in BPO, Telecom, E-Commerce, or Subscription- based is an advantage. * Graduation is Mandatory. * Excellent in Kannada/ Malayalam/ Telugu. * 6 days working with 1 rotational week Off. * Pure day rotational shift. * Shift duration of 9 hours including 1 hour break. Perks & Benefits: * One way Travel ticket (Flight/ Train/ Bus) Depending on the distance will be booked by company for candidates who are Outstation/ Not applicable for candidates in Tamil Nadu. * 7 days Accommodation will be provided for Outstation Candidates. * Access to large Infrastructure (Cafeteria, Gym, Training and Play area etc.) * Statutory Benefits. * Internal Job Posting, Jump programs for employees to promote growth for employees inside the organization. To qualify candidates should complete minimum years of service as per their Grade. Interested candidates please apply for this posting and you can talk to or interact in WhatsApp with - HR Divya R: Mob No: 7603885092