2431 Customer Retention Jobs - Page 15

Hiring for International BPO || Noida || Gurgaon UG & Grad both can apply Fresher & Exp can apply Rotational shifts & Offs Salary- 15-40k in hand Uncapped incentives 2-way cabs Complementary meals** Vipul - 8448337227 Bhawna - 9319381476

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location - Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

Key Objective of the Job: A CSE who effectively manage DSE interactions, channel partners and the open market. BDMs responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing. Key Deliverables: Lead Generation Generate leads for UCV deals through interactions with DSE or through channel partners/open market. Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with information to build their understanding of issues and capabilities. Goes beyond their day-to-day work to assist customers in a positive manner. Dealer Relationship Management Maintaining relationship with assigned dealer. Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan application. Education Qualification: Undergraduate/Graduate in any stream. Commerce Graduate preferred. Specialized job competencies: Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioral Competencies Execution Excellence Customer Centricity Hiring Parameters: Candidates from commerce graduate stream preferred. Should be comfortable to move in the market. Should have learning attitude. Should have bike and license. Good knowledge of RTO (UV) Should have Product Knowledge (UV) Location: mumbai,delhi,pune,bangalore,hyderabad,chennai

Key Responsibilities: Engage with clients via calls or digital channels to resolve queries and offer insurance recommendations. Review customer insurance portfolios to identify protection gaps, redundancies, or optimization opportunities. Sales incentives Annual bonus Health insurance Provident fund Flexi working Maternity leaves Paternity leaves Course reimbursements

International voice,technical,non voice, semi voice process Under grads/grads can apply US and UK shifts Both way cab. Freshers/experienced both cn apply. Salary unto to 6.5 ctc For more details call HR zoya 9035001415

Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - 12.00 PM TO 8.30 PM Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 10,000 in-hand to 15,000 in hand + plus incentives. Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact:- HR Shubham :- 9158966430

Position:- Outbound Voice Process Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 12200+Unlimited Incentive Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Us:- HR Rushikesh :- 9822961821

Job Summary Coordinates general Service-related activities performed by a team of professionals. Implements rules and regulations and leads teams in the Service domain. * Ensures adherence to public and regional standards and regulations. * Implements internal rules and regulations. * Acts as first level escalation instance. * Provides suitable work environment and implements people management processes. * Coordinates general Service-related activities performed by a team of professionals and controls execution according to the organizational guidelines. * Leads and/or coordinates a group of dedicated qualified professionals locally to achieve the targets set.

As a Customer Success Manager, you will play a pivotal role in driving value for our clients through optimization and management of business processes. Your responsibilities will include synthesizing data at regular intervals, maintaining high-quality standards, leveraging cutting-edge technology for automation, performing analyses, updating business rules, presenting results to clients, and addressing queries on deliverables while generating focused insights. With a minimum of 3-5 years of work experience, you will be ideally positioned to excel in this role. While exposure to the Cybersecurity industry is preferred, it is not mandatory. Past experience in working with Advanced Excel and delivering powerful presentations will be advantageous. We welcome candidates from diverse educational backgrounds, but a proven track record in analytic and quantitative coursework is essential. Candidates holding bachelor's or master's degrees in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics, or Econometrics will be considered. Your key roles will involve developing and managing client portfolios, analyzing customer data to enhance customer experience, conducting product demonstrations, improving onboarding processes, mediating between clients and the organization to achieve mutual goals, handling customer requests and complaints, and minimizing customer churn to boost customer retention. In return, we offer a competitive salary, technical coaching for continuous professional growth, and recognition for your hard work. This is a full-time position with benefits including Provident Fund, a day shift schedule from Monday to Friday, and quarterly bonuses. To apply, please provide information on your current city of residence, total experience in Customer Success, notice period in days, and current annual salary. The work location is in person, and the application deadline is 15/07/2025, with an expected start date of 28/07/2025. For further inquiries or to speak with us directly, you can contact us at +91 9773695353.,

The job requires you to ensure a high level of customer service and manage difficult customer situations effectively. You will be responsible for resolving complaints received for branches through COMMAND and gathering/preparing statistics for service quality and productivity indicators. It is important to ensure compliance with internal and external guidelines, minimize comments in audits and other inspections, and find ways to improve operational efficiency while controlling costs to meet cost budgets. Accuracy and commitment in processing transactions within standard turnaround time to satisfy customer needs is crucial. Monitoring customer satisfaction survey ratings and ensuring continuous improvement, adherence to laid-down processes, and facilitating first-time resolution are key responsibilities. Additionally, you will need to minimize rejections and customer complaints, monitor transaction volumes, ensure effective transaction migration to alternate channels of banking, and handle various transactions and services in the bank as per applicable guidelines. You must be aware of the bank's Mis-selling & Sales Policies and ensure adherence at all times. It is essential to be fully aware of policies and procedures related to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention, and ensure compliance continuously. Premises management, including merchandising, housekeeping, and store management, as well as branch upkeep and maintenance, fall under your responsibilities. Upholding health and safety guidelines is crucial, including taking care of co-workers" health and safety, cooperating with management, and reporting any hazards in the workplace. You are expected to display exemplary conduct, live by the Group's Values and Code of Conduct, and ensure compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct. In terms of skills and experience, you should excel in addressing customer needs, anti-money laundering policies and procedures, bank account features and services, customer experience management, customer interaction, and customer retention. The qualifications required for this position include being a Graduate/Post Graduate with customer orientation and service focus, 1-4 years of overall experience, banking knowledge, understanding of front and back-office processes and procedures, good interpersonal skills, strong communication skills, and team-playing ability. Standard Chartered is an international bank that values making a positive difference for its clients, communities, and employees. With a focus on driving commerce and prosperity through unique diversity, the bank encourages employees to challenge the status quo, embrace challenges, and seek opportunities for growth. If you are seeking a career with purpose and wish to work for a bank that values its employees" unique talents, Standard Chartered is the place for you. The bank's culture promotes inclusion, values differences, and advocates for mutual respect and collaboration among its employees. As part of the team, you will be encouraged to do the right thing, continuously strive for improvement, and work collectively to build for the long term. Standard Chartered offers various benefits, including core bank funding for retirement savings, medical and life insurance, flexible working options, proactive wellbeing support, continuous learning opportunities, and an inclusive and values-driven environment that celebrates diversity and respects each individual's potential for growth and success.,

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Sobia 6362039269 or 9964080000 Responsibilities To process all the candidates going through the recruitment process by sending, checking and helping candidates to complete documentation. (Working rights, police check, medicals, modules, registration, bank, tax, super details, reference checks) Contacting and calling candidates to confirm candidates for role once all documentation has been completed HR Compliance: Stay up to date and ensure 100% compliance with local labour laws and regulations, providing guidance when necessary. Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws. JOB REQUIREMENTS- 1) Strong attention to detail. 2) Strong admin and compliance management skills 3) Excellent communication skills. 4) Ability to effectively communicate with candidates via phone when confirming candidates for roles 5) Problem solving attitude 6) Raise issues, concerns, errors to the team leader immediately. 7) Able to multitask and have excellent time management 8) Able to work in a fast-paced environment 9) Able to work on repetitive tasks 10) Excellent Excel skills For More Details Call HR Sobia 6362039269 or 9964080000

customer queries through voice and chat Provide timely solutions while maintaining high service standards Manage customer feedback and escalate issues when necessary Excellent communication skill HR Mahi : 9617814504 Required Candidate profile 6 month experience in customer service experience preferred (freshers with strong communication skills may apply) Excellent verbal and written communication Problem-solving and time management skills

Inbound Customer Service Excellent communication. Salary upto 18k Inhand Day Shift Rotational week off Need Linguistic candidates Malyalam, Telegu , Tamil Salary 20,000/- In hand Required Candidate profile HSC is mandate Job location- Airoli, Navi Mumbai, Maharashtra- 400708 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact:-HR Rutuja Mob No:-9822687351

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Who Youll Work With This role resides in the Customer Experience organization, one of Cisco s fastest-growing teams that deliver profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions. What You LL Do Quota-carrying professional responsible for managing the renewal of recurring offers. Collaborates with Cisco sales and customer success teams and partners, develop strategies to ensure timely renewals and minimize revenue attrition. RMs oversee the renewals process, validate customer data, and leverage negotiation skills to maintain agreement integrity. Acting as trusted advisors, they assess revenue risks, address customer pain points, and drive recurring revenue growth through effective renewals. Core Responsibilities Owner of the renewal process Manage renewal quotes and ensure on-time closures Collaborate with CS, and Account teams to align strategies Risk Mitigation and customer retention Upsell to drive growth in recurring revenue Demonstrates technologys business value to customers Success Measures IQRR Attrition Expansion ALC to EA Conversion Deal Pulse SFDC Hygiene Who You Are Strengths needed: The Renewal Manager will be encouraged to have over 15 years of Sales experience and quota-carrying in the Technology industry or equivalent industries. Understands basic business mathematics, financial strategies, and performance indicators and applies that knowledge to the clients economic and buying environment. Must be able to negotiate large and sophisticated deals with C Level executives. If experienced with SP customers, it will an advantage Optimally explores interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data and objective criteria to support ones proposal. The candidate should have experience in building effective account plans and communicating them to collaborators. Excellent written and oral communication skills with external customers, team, management, and with Cisco Sales Team. Ensures the level of communication is appropriately focused for the audience they are communicating. Required Experience, Skills, and Alignment: Proficiency in SalesForce.com and system and database proficiency (Oracle Service Contracts/Discovery experience a plus) Analytical skills to interpret data and produce summaries Effective customer services skills to resolve partner/customer issues Excellent presentation skills Highly developed negotiation/influencing skills. Excellent decision-making skills and self-reliance with the ability to make decisions. Positive demeanour, professional work ethic, and standards. Proven understanding and passion for technology. (Service Provider will be an advantage) Why Cisco #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do itWell, for starters - with people like you! Nearly every internet connection around the world touches Cisco. We re the Internet s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it s not what we make but what we make happen which marks us out. We re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hairDon t care. TattoosShow off your ink. Like polka dotsThat s cool. Pop culture geekMany of us are. Passion for technology and world changingBe you, with us! #WeAreCisco Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Position description: Officer-Employee Engagement Primary Responsibilities: Business Financials Lead Engagement Liaison with Business to understand their manpower requirement priorities resourcing accordinglyResponsible to provide trained manpower to Business and is productive within 3 weeks of joining to the respective locationOne to one interaction with individual staff for their queries Managing Low Performers PIP Responsible for executing engagement interventions to enhance Trust IndexTo coordinate and evaluate the effectiveness of the workforce engagement strategyTo establish benchmarks and targets against which future improvements can be madeHiring CRO FIO other supporting vertical as well with in TATCustomer Both Internal ExternalEducate Branch staff about all policies processes adhered amended by Ujjivan from time to timeAct as a catalyst between branch employees HR to make Ujjivan best place to work Conflict management Address issues in the field in full coordination with the line managers Establishing Rapport with the branch Staff provide early feedback on any issues of dissatisfaction especially in the area of local supervision management Career Advancement Plan Motivating employees on the opportunities across the region handholding and ensuring the implementation of orientation plans at the branches post training Managing End to end employee life cycle and give handholding to employeesState Cluster Level owner of execution of the employee engagement activities and measure the outcomes activities includes regional festival employee anniversary gifts family connect plan sports tournament Organizing Health Medical checkup Camps for employees Make Suring full final settlement is on time Branch clearance Supervisor clearance SHR clearance IT assets Ensuring confirmation as per process and helping concern supervisor to follow the process Sharing payroll input to concern person within 100 efficiencies Following up with supervisor to completion probation appraisal is on timeHandling as a regionalcluster spoke for sharing confirmation data with corporate team or business spoke Daily resignation tracker head count signs off etcInternal Process Regular Coordination with RLT on Issues for resolutionsMin 13 branch visits in a month All branches to be visited in one quarter Acting as an independent advisor for employees in tough situationsMaintain a track of one to one interaction with branch staff solution counsel their issues Regional priorities and executing variance stage of branchesbranch employee eg EPFO data correction KYC updation various MIS etcHelping people understand the value of their individual contributionsImproving communications Recognizing good workInnovation LearningEnsure that all members of the Branch staff are up to date on all relevant circulars and Benefits offered to themAssisting adherence to training mandatory training programs for branch staffscompletion Mandatory course on SwayamEnsure adherence to training mandays mandatory training programs for branch staffCoordinate with Distribution Concern teams on people related matters support branch activities to foster teamwork and continuously make Ujjivan a great place to work

Responsibilities: * Manage customer queries via phone,VideoCall, email & chat * Resolve issues promptly with empathy & expertise * Maintain high NPS through exceptional service delivery * Collaborate with teams on process improvements Provident fund

Description for Internal Candidates Branch RM-BD The Role involved Accquision of new customer and sales of all banking products with the given portfolio, A relationship sales officer is a professional whose responsibilities includemanaging customer expectations, identifying new business markets, recording daily customer transactions-analyse the needs and accordingly cross sell various banking products such as Current/Saving accounts, Loan products & third party products like Insurance & Mutual funds. KRAs: Acquire new customer base for new branch To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. THE ROLE (bold): REVENUE GENERATION,CUSTOMER ACQUISITION,CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS Same Posting Description for Internal and External Candidates Same Posting Description for Internal and External Candidates

Description for Internal Candidates Branch RM-BD The Role involved Accquision of new customer and sales of all banking products with the given portfolio, A relationship sales officer is a professional whose responsibilities includemanaging customer expectations, identifying new business markets, recording daily customer transactions-analyse the needs and accordingly cross sell various banking products such as Current/Saving accounts, Loan products & third party products like Insurance & Mutual funds. KRAs: Acquire new customer base for new branch To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. THE ROLE (bold): REVENUE GENERATION,CUSTOMER ACQUISITION,CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS Same Posting Description for Internal and External Candidates Same Posting Description for Internal and External Candidates

Description for Internal Candidates Branch RM-BD The Role involved Accquision of new customer and sales of all banking products with the given portfolio, A relationship sales officer is a professional whose responsibilities includemanaging customer expectations, identifying new business markets, recording daily customer transactions-analyse the needs and accordingly cross sell various banking products such as Current/Saving accounts, Loan products & third party products like Insurance & Mutual funds. KRAs: Acquire new customer base for new branch To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. THE ROLE (bold): REVENUE GENERATION,CUSTOMER ACQUISITION,CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS Same Posting Description for Internal and External Candidates Same Posting Description for Internal and External Candidates

Description for Internal Candidates Branch RM-BD The Role involved Accquision of new customer and sales of all banking products with the given portfolio, A relationship sales officer is a professional whose responsibilities includemanaging customer expectations, identifying new business markets, recording daily customer transactions-analyse the needs and accordingly cross sell various banking products such as Current/Saving accounts, Loan products & third party products like Insurance & Mutual funds. KRAs: Acquire new customer base for new branch To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. THE ROLE (bold): REVENUE GENERATION,CUSTOMER ACQUISITION,CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS Same Posting Description for Internal and External Candidates Same Posting Description for Internal and External Candidates

Description for Internal Candidates Branch RM-BD The Role involved Accquision of new customer and sales of all banking products with the given portfolio, A relationship sales officer is a professional whose responsibilities includemanaging customer expectations, identifying new business markets, recording daily customer transactions-analyse the needs and accordingly cross sell various banking products such as Current/Saving accounts, Loan products & third party products like Insurance & Mutual funds. KRAs: Acquire new customer base for new branch To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. THE ROLE (bold): REVENUE GENERATION,CUSTOMER ACQUISITION,CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS Same Posting Description for Internal and External Candidates Same Posting Description for Internal and External Candidates

candidate for CS positions. Should be a graduate with knowledge of MS Excel and Word and other PC application. Should be able to communicate well in English. Preferably with 1 or 2 years of experience.

JD Regional Manager Customer 360 Department Customer 360 Location Respective Regions Number of Positions 1 Reporting Relationships RBH Position Grade DVP / AVP/VP With Customer Centricity being the core focus of the Bank, comes the need of focusing on input parameters and the Relationship Managers to be able to drive a change. To help our frontline to cater to needs of customer as per their life cycle in a 360 manner and to enable the Bank to achieve a deeper customer engagement through stronger product and service holdings. In todays fast paced world we need smart managers who can help the frontline teams to better focus their output in order to achieve a higher throughput. This through sharing sharp insights and highlighting work-areas. Engaging with our customers in a 360 way such that we are able to understand, engage on and capture every opportunity that the customer may present is a big change being driven across the firm. The captioned role will be an integral part of this new thrust and will help drive this change. With the above objectives in mind the Regional 360 Manager will have the following responsibilities: To work with RM, BM & AM to identify for respectively mapped families the opportunity to enhance PH & SH by catering to customer requirements across borrow, save, protect, pay and invest category(ies) Ensuring Branch and RM activation in each product/category to ensure that each Branch / RM is working towards the propositions as a whole and not biased towards limited products/services Help RMs in improving their customer coverage, in achieving their SOPs and in improving their earning by highlighting work-areas for each RM Driving Health Score for both RM and Branch collectively so that RMs are improving on their productivity and also in-turn branches are also improving on profitability Driving digital adoption of internal systems, platforms (eg CRM) that will enable tracking of lead quality, lead fulfilment and RM throughput Driving campaigns to ensure top of the funnel drive for each product in relevant catchments and monitor for lead quality and lead conversions Monitoring customer coverage regularly so that all customers are touch based in set periods Liaise with relevant departments to ensure and fast-track cases wherever being stuck A passion for solving Customer Problems and ensuring great user experience Basic understanding of application flow in each Product High degree understanding of CRM and other tech platforms Ability to read and interpret data and dashboards and help strategically implement initiatives in his / her catchment Experience in data driven decision making and analytical thinking Ability to work effectively with cross functional teams and manage various stakeholders High levels of empathy

JD Regional Manager Customer 360 Department Customer 360 Location Respective Regions Number of Positions 1 Reporting Relationships RBH Position Grade DVP / AVP/VP With Customer Centricity being the core focus of the Bank, comes the need of focusing on input parameters and the Relationship Managers to be able to drive a change. To help our frontline to cater to needs of customer as per their life cycle in a 360 manner and to enable the Bank to achieve a deeper customer engagement through stronger product and service holdings. In todays fast paced world we need smart managers who can help the frontline teams to better focus their output in order to achieve a higher throughput. This through sharing sharp insights and highlighting work-areas. Engaging with our customers in a 360 way such that we are able to understand, engage on and capture every opportunity that the customer may present is a big change being driven across the firm. The captioned role will be an integral part of this new thrust and will help drive this change. With the above objectives in mind the Regional 360 Manager will have the following responsibilities: To work with RM, BM & AM to identify for respectively mapped families the opportunity to enhance PH & SH by catering to customer requirements across borrow, save, protect, pay and invest category(ies) Ensuring Branch and RM activation in each product/category to ensure that each Branch / RM is working towards the propositions as a whole and not biased towards limited products/services Help RMs in improving their customer coverage, in achieving their SOPs and in improving their earning by highlighting work-areas for each RM Driving Health Score for both RM and Branch collectively so that RMs are improving on their productivity and also in-turn branches are also improving on profitability Driving digital adoption of internal systems, platforms (eg CRM) that will enable tracking of lead quality, lead fulfilment and RM throughput Driving campaigns to ensure top of the funnel drive for each product in relevant catchments and monitor for lead quality and lead conversions Monitoring customer coverage regularly so that all customers are touch based in set periods Liaise with relevant departments to ensure and fast-track cases wherever being stuck A passion for solving Customer Problems and ensuring great user experience Basic understanding of application flow in each Product High degree understanding of CRM and other tech platforms Ability to read and interpret data and dashboards and help strategically implement initiatives in his / her catchment Experience in data driven decision making and analytical thinking Ability to work effectively with cross functional teams and manage various stakeholders High levels of empathy