2431 Customer Retention Jobs - Page 24

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k Ruth@9590520040 call hr pooja@9886112704

Understanding customer needs Managing customer data Collaborating with sales, marketing, customer service and operations teams to improve the customer experience Overseeing the interactions between customers and key team members good calls follow-up.

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 50k call pooja@9886112704 call monica@9886112583 kavya@7849020010 ruth@9590520040 indu@7848820046

Position:- Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 12,200+ unlimited incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply: Its quick and easy! Just: Send your updated CV via WhatsApp Or Call directly to schedule your interview HR Contact Rushikesh :- 9822961821

As a Beauty Therapist, you will be responsible for advising customers on skin services and treatments. Your role will involve administering skin services while maintaining hygiene and service standards of the respective department. Additionally, you will be expected to promote and sell skin products and services to customers. It will be your duty to achieve sales targets and ensure customer retention for the respective department. This is a full-time position with a day shift schedule.,

The Loan DSA Team Leader position requires an experienced individual to oversee and lead a team of Direct Selling Agents (DSAs) involved in the loan origination process. As the Team Leader, you will play a crucial role in managing the team's performance, ensuring operational efficiency, and upholding compliance with loan disbursement policies and procedures. Responsibilities include leading, mentoring, and motivating the team to achieve sales targets, managing the end-to-end loan origination process, providing training on loan products and sales techniques, monitoring performance, developing strategies to enhance loan sales, and maintaining strong relationships with banks, financial institutions, and clients. Additionally, you will be responsible for ensuring adherence to company policies, resolving client issues, preparing reports on team performance, and implementing initiatives for client acquisition and retention. The ideal candidate should have proven experience as a Team Leader or Supervisor in the loan DSA or financial services industry, possess in-depth knowledge of loan products and the DSA process, demonstrate strong leadership and people management skills, exhibit excellent communication and negotiation abilities, and be adept at driving results and adapting to market conditions. A minimum qualification of a graduate degree is required, while an MBA or related certifications will be considered an added advantage. Benefits of this position include a competitive salary with performance-based incentives, opportunities for career advancement, exposure to a dynamic financial services environment, training and development prospects, and a collaborative work culture conducive to leading a growing team. If you require any further customizations or details, please feel free to let us know.,

You are seeking female candidates with 1-2 years of experience. You should possess strong verbal and oral communication skills. Your responsibilities will include retaining customers, managing client databases, and reboarding customers. This is a full-time position with benefits such as health insurance. The working schedule is during the day shift, and performance bonuses as well as yearly bonuses are offered. Proficiency in English is required for this role.,

As a Sales Executive at our company, your primary responsibility will be to conduct in-depth research on industry trends, market segments, and competitors to identify potential opportunities and threats. You will analyze customer needs and preferences to customize products and services accordingly. Lead Generation is a crucial aspect of your role, which involves utilizing various channels such as social networks, bidding portals, email campaigns, cold calling, and data mining to attract potential clients. Your tasks will also include identifying and engaging potential customers through cold calling, email marketing, social media, and networking events. Collaborating with the marketing team to develop effective lead-generation campaigns will be essential. You will be involved in client interactions through calls, chats, and emails, as well as handling interviews and conducting business association meetings with clients, both remotely and face-to-face. Attending industry conferences, trade shows, and networking events will be part of your routine to establish relationships with potential clients, partners, and industry influencers. Leveraging online platforms and social media to connect with professionals and organizations in the industry will also be a key aspect of your role. Additionally, you will be required to visit prospective, new, and existing customers to facilitate new business and actively participate in the sales process to acquire and retain customers. Your responsibilities will extend to conducting sales presentations, demonstrations, and negotiations to secure deals, identifying upselling and cross-selling opportunities, and implementing strategies to enhance customer loyalty. Seeking feedback from customers, addressing their concerns, and providing educational content and resources to improve their understanding of our services will be part of your daily tasks. Moreover, you may conduct workshops, webinars, or training sessions to showcase the value of our offerings. To qualify for this position, you should have a minimum of 2 years of experience in ERP CRM sales, software sales, or IT sales in a corporate setting. Proficiency in preparing and delivering PowerPoint presentations, excellent communication skills (both written and verbal), a highly professional approach, a self-driven personality with a can-do attitude, and the ability to work well under pressure are essential requirements. You should always be motivated to achieve the next level of targets. In return, we offer flexible work hours, an informal dress code, and complimentary snacks and beverages. If you are ready to take on this exciting opportunity, please apply by sending your resume to hr@tweakandturnsolutions.com. This is a full-time position, and candidates with at least 1 year of total work experience are preferred. The work location for this role is in person.,

About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Success Team. With 3+ years of experience in this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers, on-board them to the system & follow-up on due renewal payments. Responsibilities: Respond to customer inquiries via phone, email and chat in a timely and professional manner Troubleshoot customer issues related to our SaaS product and provide appropriate solutions Maintain customer satisfaction by timely resolution of customer issues Document customer interactions and escalate issues to relevant teams as necessary Maintaining up to date records over CRM & different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues Provide product support, including training/demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures Requirements: Proven experience in a customer support role, preferably in a SaaS or technology-related field Strong written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Ability to troubleshoot technical problems and provide solutions Excellent problem-solving and analytical skills Strong attention to detail

- Working on counseling and customer handling. - Working on retaining & up-selling. - Working on day to day calls to schedule the classes. - Calling interested students and pitching them about the products. - Providing in-depth information to prospective learners includes counseling through email, phone, chat, and social media, etc. - Resolving candidate queries relating to the course. - Identifying references through the existing learner's database to increase the sales pipeline.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in product management or a related technical role. 2 years of experience taking technical products from conception to launch. Experience with the domain area of customer service or business application or building Support System Preferred qualifications: Master's degree in a technology or business related field. Experience in one or more of the following: generative AI Co-pilot, big data, security and privacy, development and operations, or machine learning. Ability to influence multiple stakeholders without direct authority. About the job At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development. One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users. Google Cloud provides the best possible combination of support quality and efficiency. We do this by driving customer retention and consumption through consistently positive support experiences. We build the Google Cloud Support Platform, which is a standardized system that optimizes and automates Cloud to get help interactions. The goal of the platform is to bring efficiency, scale, and consistently positive customer experiences to Cloud. Google Cloud accelerates every organization s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Understand the cloud ecosystem markets, competition, and user requirements. Ideate and launch innovative products and features, test their performance, and iterate quickly. Develop and secure buy in for a product goals that identifies, defines, and supports the overall product narrative and direction, achieving an outcome that is greater than the sum of its parts. Work collaboratively with engineering, marketing, legal, UX, and other teams on technologies. Develop solutions to problems by collaborating as needed across regions, product areas, and functions.

What We're Looking For Uses Excel to analyze secondary & primary data They should be comfortable with English and local language. Should have strong fundamentals in FMCG/ Phrama operations Should have good oral and written communication. Efficient in writing mails. Should be comfortable working in Excel. Pleasant personality and willing to meet people Should be a go getter and have problem solving attitude Responsibilities Freshers from MBA college too who have completed MBA Finance & Marketing.Otherwise graduate with 1 year of experience in FMCG / OTC Able to deal with misses in targets on his own confidently. Suggests measures & implements them to achieve challenging targets Diligent tracking of teams targets & reporting to superior. Focused on task and leverages sales strategies effectively to achieve target. Consistency in target achievement. High on energy level & enthusiasm towards profession & company Able to handle objections & negotiations and drive new ideas & measures to implementation. Able to train his subordinates effectively. Able to collect inputs by interaction, brainstorming, discussions & meetings, paraphrase them and respond back Comprehends the information and can respond back effectively. Able to take measures & initiatives to accommodate misses, changes in market environment to achieve target. Able to break targets BDE wise. Plan for achievement according to schemes planned, sales initiatives etc. Knowledge of brands, sales & distribution, local activities & schemes. Understands the given target, can break it down in weekly/daily numbers beatwise.

Sales and Marketing Intern (MBA colleges BLR) ( UnPaid ) What We're Looking For MBA students with a specialization in Marketing or Sales Passionate individuals with strong communication and interpersonal skills Creative thinkers who thrive in a fast-paced environment Ready to make an impact and drive results Responsibilities Gain practical experience in sales strategies, market research, and customer engagement Work closely with our experienced sales and marketing team Develop and implement marketing campaigns to drive business growth Opportunity to network with industry professionals and build valuable connections

What We're Looking For Languages Required : North Zone - Fluent Hindi + English + any local language South Zone - Kannada, Telugu, Tamil Responsibilities Responsible for interacting with customers via phone to provide information about products or services, resolve queries, and offer support. Should handle inbound and outbound calls, aiming to build positive relationships with customers and address their needs effectively.

What We're Looking For Responsibilities Actively seek and develop new client relationships through prospecting, networking,and cold calling. Understand client needs and provide tailored solutions to enhance customer satisfaction. Develop a deep understanding of the products or services offered. Effectively communicate product features and benefits to clients. Set and achieve sales targets and objectives in alignment with the companys goals. Develop and implement strategies to meet and exceed sales quotas. Work closely with marketing, product development, and customer support teams to ensure a cohesive and positive customer experience. Negotiate terms and conditions with clients to secure mutually beneficial agreements.

Location- Bangalore Work Exp- 4 to 6 years Education- Masters Key Result Areas:- E-commerce Customer Voice Strategize and scale Feedback collection solutions for e-commerce to drive data richness while working across Business, Product and Tech for 9 brands of ABFRL Launch and expand NPS across e-commerce moments of truth as needed by the organization on Brands.com, Apps, Super App etc. Collaborate with cross functional teams to devise relevant questionnaires/probes for customer-impacting business processes and touchpoints Undertake key design decisions that are responsive to customer needs and communicate priorities to teams to sustain customer centricity Digital Execution Interact with cross disciplinary technical and non-technical teams for process and design execution roadmap Undertake enhancements/additions in mediums used for feedback collection - Email, SMS, WhatsApp, Calls, Pop-ups, Push notifications, other active and passive feedback collection mediums Manage customer, product and business details against each response to ensure data meets quality and standards that allow for successful execution Devise and monitor loop closure mechanism for e-commerce customers through internal and outsources solutions, CX/CRM vendors CX Metrics & Dashboards Own key CX metrics such as Happiness Index, %Detractors against various parameters and drive towards entitlement Drive critical org-wide OKRs which have a direct bearing on customer experience outcomes Develop and continuously upgrade CX Metrics data models on Power BI for faster and easy consumption of data on customer experience Analytics & Huddles Anchor e-commerce customer experience analytics by defining, tracking and improving key metrics Break down customer experience into relevant domains: Product, Website/App Experience, Delivery & Refund Operations, other MH X Brand KPIs to drive focused actions against identified opportunities (across business/customer domains) Identify pain points/gaps, work out solutions and recommend solution implementation for customer first abilities Benchmark against industry competitors and advise best in class customer experience to business/brand Demonstrate good understanding of business/brand objectives, align effort and get buy-in from stakeholders to propagate customer centric processes/decisions derived out of analytics Maintain effective no. of huddles and provide insights to action for the allocated brands Customer Centricity Evangelization Help expand the program penetration across organization and work with business teams to understand/solve issues through consumer analytics Knowledge sharing and capability building on understanding customer journey, journey maps and drivers of experience at large scale Drive stakeholder management and engagement, increase departmental impact at HO for Consumer Insights for brands/departments tagged to him/her to improve customer retention Ecom New Initiative MH for Super App Cart Abandonment MH (will have direct revenue impact and increase sales 2X) New medium addition for response collection for existing Ecom MH Surveys - WhatsApp (SMS response rate is very low) Ecom MH for new additions: Reebok, AS App or any new brands in FY23 Ecom MH Detractor Management Program (Converting detractor to promoter which will have direct revenue impact) Ecom MH Verbatim Analytics (the analysis will help brand team on big impact items for projects at quarterly frequency) The brand huddle frequency will get formalized quarterly (currently - the brand catch-up is adhoc and is happening for the brands that are requesting for the same) Given the same resource is managing we are undertaking only one huddle per month as the existing work-load of managing operations for refund, delivery, website, PPMH online and PPMH offline surveys are consuming band-with.

Building the Go To Market Strategy Support building of the Go to Market Strategy for the challenger brand. Action out the booking, installation, and successful nurturing of Wood finish Tinting Machines across outlets in the territory. Engaging in identifying the ideal customer base to facilitate the propecting and lead generation. Creating the value matrix and strategizing the sales funnel for the product. Identify and curate the sales strategy for the challenger product in a competitive market. Devise a suitable product demand generation methodology. Design the content marketing strategy suitable to the product and target population. Identify and institutionalize the performance indicators /metrics to measure sales progress. Strategize the customer retention plans to enable long-term customer relationships. Strategizing & Creating the business entry blueprint Be instrumental in strategizing and creating the blueprint for the business entry for the brand in a disruptive environment. Set out clear and realistic business goals for the product performance in a competitive market. Plan the budget and resource requirement for the brand entry. Conduct thorough research on the market in terms of the size, consumer trends, perceptions, competition survey, opportunities, barriers, etc. Build the unique value proposition for the challenger product to stand out in a competitive market. Strategize the entry mode and research on whether that is the optimal mode to enter the market. Develop all strategy based collaterals for the product. Post Launch : Key Result Areas Supporting Actions Maintaining sustainable sales potential Plan and drive innovative initiatives to establish and maintain sustainable sales potential for focused products in the market (in addition to regular range of products). Achieving overall sales KPIs and increase market share Designing and implementation of field activation design and implementation Design and implement field activations to increase product adoption and depth by enhancing product awareness. Driving performance of trade schemes and on ground promotions Spearhead and drive performance of Trade schemes and on ground promotions for the challenger brand. Conducting market analysis Conduct regular market analysis by constantly staying current and updated on competition information about product, pricing, and activations.

Sales Strategy & Revenue Growth Develop and implement e-commerce sales strategies to drive revenue across owned platforms (e.g., website, marketplaces). Set monthly, quarterly, and annual online sales targets and actively track performance against goals. Analyze customer behavior, product trends, and competitive landscape to optimize pricing, promotions, and assortment. Channel Management Manage and grow sales through platforms such as Amazon, eBay, Flipkart, Shopify, or proprietary websites. Oversee listing optimization, product placement, and digital merchandising. Work closely with marketing to execute campaigns that drive traffic and sales. Team & Cross-functional Collaboration Lead or coordinate with a team of e-commerce executives or digital marketers. Collaborate with logistics, inventory, and customer support teams to ensure seamless order fulfillment and customer satisfaction. Coordinate with product and content teams to ensure product information and digital assets are accurate and compelling. Data & Performance Optimization Use tools like Google Analytics, CRM, and marketplace dashboards to monitor and analyze performance. Conduct sales forecasting, budgeting, and regular reporting to senior management. Recommend and test strategies for conversion rate optimization (CRO) and customer retention. Qualifications & Skills: Bachelors degree in Business, Marketing, Sales, or a related field. 36 years of experience in e-commerce or digital sales, preferably in a managerial role. Strong understanding of e-commerce platforms, digital sales funnels, and online consumer behavior. Proficiency in tools such as Excel, Google Analytics, and e-commerce CMS or marketplace portals. Excellent communication, leadership, and negotiation skills. Ability to work in a fast-paced, target-driven environment. Preferred: Experience managing third-party marketplaces (e.g., Amazon Seller/Vendor Central, Flipkart, Noon). Knowledge of digital advertising (e.g., Meta Ads, Google Shopping, Amazon PPC) is a plus. Prior success in a D2C (direct-to-consumer) or omnichannel brand environment. What We Offer: Competitive salary and performance-based incentives. Dynamic work environment with career growth opportunities. Opportunity to work at the intersection of sales, technology, and innovation.

Hi Job Professionals!!! Greetings from Shining Stars!! HIRING FOR THE VOICE PROCESS FOR MULTINATIONAL BPO IN NOIDA LOCATION Positions - Telesales Executive REQUIREMENT - ANY GRADUATE FRESHER/ EXPERIENCE CAN APPLY OF THIS PROFILE. Salary - Fresher - Upto 21k ctc Experience - Upto 27k ctc (Depending upon last drawn) Facilities - 6 days working Rotational Shift with Rotational Off Excellent communication required Role & responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems. Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.. Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences. Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction. How to Apply: For any further queries or to get your interview aligned please give a call Anwesha 7080322333 connect on this no. Please allow us time to revert and request you to drop either a text or drop your resume over the same number. THANKS & REGARDS ANWESHA HR EXECUTIVE

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Job Description: Customer Success - Sr. Executive Role Responsibilities Assist in customer onboarding, understanding customer objectives, and explain offering. Conduct platform demos to showcase key features and value propositions Handle customer queries related to the platform and billing issues. Preparing RIs and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports. Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type). Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities. Raise and track AWS support cases under guidance. Work on internal documentation and process notes. Qualifications and Skills: Technical background i.e. BE/B.tech/BSC (Compulsory) OR MBA (IT) (Good to have) 0-3 years of experience in customer service/facing roles. Excellent communication, presentation, and relationship-building skills. Ability to multitask and manage time effectively. Detail-oriented and proactive in following up with customers. Strong problem-solving skills with a proactive and customer-first mindset.

We are on the lookout for a dynamic and experienced professional to join our esteemed team as a Senior & Sales Executive. Position: Sales Executive / Senior Sales Executive Location: Bangalore Experience : 2-8 years Responsibilities: Drive sales and achieve targets by providing exceptional customer service. Cultivate and maintain strong client relationships through personalized interactions. Stay updated about industry trends and product knowledge to effectively communicate the unique features of our diverse watch collection. Lead and mentor the sales team, fostering a collaborative and high-performance environment. Collaborate with the management team to develop and implement sales strategies. Requirements: Proven track record in retail sales, with a focus on watches or high-end products. Strong leadership skills and the ability to motivate and guide a sales team. Excellent interpersonal and communication skills. Passion for luxury products and a keen understanding of the luxury retail market. Results-oriented mindset with a commitment to achieving and exceeding sales targets. What We Offer: Competitive salary and incentive structure. Opportunities for career advancement within a growing organization. A supportive and collaborative work environment. Access to a diverse and exclusive range of luxury timepieces. How to Apply: If you possess the skills and experience to excel in this role, we invite you to submit your resume to hrblr@zimson.net or WhatsApp us at 7022744755 .

Job Summary: 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction.

We are looking for customer support head with following requirements. Job Summary: Male or female candidates with diploma or Graduates in Engineering/science/management with 5 years of similar experience. Eexperience in handling customer queries in product based organization preferred. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. In and around Banashankari, Jayanagar, Basavagudi, Chamrajpet, kumarswamy layout . Able to manage the team of sales and service department to ensure customer sationsfaction.

Job Summary: 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction.