Inside Sales Executive at BabyMD (0-3 Years)

About BabyMD

BabyMD is a fast-growing pediatric healthcare chain dedicated to holistic, child-centric care. We combine expert pediatric, therapy and developmental services to support children and their families with compassion, expertise and convenience.Role OverviewWe are looking for a proactive and customer-focused Inside Sales Executive to manage customer acquisition, retention and service excellence. This role involves coordinating between parents, doctors, managing inquiries and promoting our various packages all handled from the office.The position comes with attractive performance-based incentives for meeting sales and service targets.Key ResponsibilitiesSales & Customer Acquisition:

• Engage with parents and new leads to promote BabyMD's services and vaccination packages
• Convert inquiries (calls, WhatsApp, and walk-ins) into confirmed appointments and package sales
• Maintain lead trackers, follow-ups and CRM updates for all new prospects
  

Customer Retention & Service:

• Ensure an excellent parent experience from first inquiry to ongoing care
• Build and maintain long-term relationships with existing parents to drive repeat visits
• Collect and act on parent feedback to continuously improve service quality
• Coordinate with the operations and clinical teams for smooth scheduling and follow-ups
  

Customer Support:

• Manage daily appointment bookings and scheduling between parents and doctors
• Assist with billing, payments and administrative support
• Prepare and share daily/weekly sales and service performance reports
  

Requirements

• Bachelor's degree in any field
• 0-3 years of experience in sales, business development or inside Sales (healthcare, wellness or education preferred)
• Excellent communication and interpersonal skills
• Strong organizational, negotiation and follow-up abilities
• Comfortable working from the office
• Energetic, target-oriented and passionate about working with families and children
  

Benefits

• Competitive salary with attractive performance incentives
• Opportunity to work with a rapidly growing pediatric brand
• Training and development in healthcare marketing and operations
• Supportive, collaborative and growth-driven work culture