Customer Relation Manager

As a Customer Relationship Manager, your primary role will be to establish and maintain positive relationships with existing customers. You will need to provide prompt, efficient, and satisfactory responses to customer inquiries. Identifying opportunities for improving the customer experience and providing feedback to relevant teams and departments will be a key responsibility. Key Responsibilities: - Analyse customer data to identify patterns and insights; leverage this information to enhance customer relationship management strategies. - Manage customer interactions, inquiries, and complaints across various channels such as email, phone, and social media. - Support successful customer retention initiatives. - Monitor customer feedback regularly and identify areas of improvement in products and services. - Meeting with managers in the organization to plan strategically. Qualifications Required: - Total work experience of 2 years is required. - Work location is in person. In addition to the core responsibilities, the company offers benefits including cell phone reimbursement, internet reimbursement, and provident fund.,