Service Advisor

Job Description

Greeting customers and directing them to available mechanics Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car Manage and oversee the dealership’s workflow and schedule Call customers to advise them about service changes or car pick-up times Maintain positive customer relationships to ensure repeat business Proven work experience as a Service Advisor or similar role A strong understanding of automotive technology and the automotive industry Proficiency with industry-specific software Excellent customer service, interpersonal and communication expertise Strong organizational, decision-making and problem-solving skills Relevant training and/or certifications as a Service Advisor Job Types: Full-time, Permanent Pay: ₹26,000.00 - ₹30,000.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person