233 Crm Strategy Jobs - Page 8

Job Objective: To manage end-to-end post-sales customer interactions, ensure timely documentation, address queries, coordinate handovers, and enhance customer satisfaction through efficient communication and support. Key Roles & Responsibilities: 1. Customer Interaction & Query Resolution Act as the primary point of contact for all customer queries post-booking. Handle inbound customer communication via calls, emails, and visits. Maintain a courteous and professional tone in all interactions. 2. Post-Sales Documentation Coordinate with customers for agreement execution, registration, KYC, and payment acknowledgments. Ensure accuracy and timely completion of all post-sales paperwork. Liaise w...

Responsibilities: * Develop & execute CRM strategies * Measure & report on CR performance metrics * Collaborate with cross-functional teams * Manage customer relationships through CRM tools * Ensure exceptional customer experiences

Were looking for an experienced CRM Head to lead post-sales operations and customer experience for a reputed real estate developer. The role involves managing client servicing, documentation, possession, collections, and grievance resolution. Key Responsibilities Drive CRM strategy to enhance customer satisfaction and retention Oversee post-sales processes: documentation, payments, possession, and handovers Handle customer queries, complaints, and escalations effectively Manage annual collections of 100+ Cr with strong control mechanisms Coordinate with Sales, Legal, Finance, and Projects for seamless execution Ensure compliance with RERA and legal documentation standards Implement loyalty a...

CRM Executive Real Estate Key Responsibilities: Maintain lead records from call to booking Update CRM and track sales pipeline status Handle customer queries post site visit Assist in registration, agreement, and payment paperwork Coordinate with sales, accounts, and legal team Skills Required: Good communication and writing skills Proficient in Excel/Google Sheets Organized and detail-oriented Experience: 1-3 years (real estate or customer support preferred) Salary: 15,000- 25,000/month + bonus for performance How to Apply Send resume to: hr@diyagreencity.com WhatsApp: +91-9643546733 Mention CRM Executive Real Estate” in subject or message.

. Serve as the primary point of contact for clients. . Maintain long-term professional relationship. . Coordinate internally to ensure communication is timely, clear & professional. .Maintain and update database of new & existing clients. Required Candidate profile . Preferred female candidates only . Pleasing personality . Excellent communication skills.

Graduation Experience in handling ERP - CRM Software 12-15 years experience CRM Manufacturing / Retail industry experience added advantage Required Candidate profile CRM Strategy development CRM workflows to support dealer engagement CRM system implementation & maintenance CRM for marketing campaigns, schemes, data management, Sales team support, Customer service

Roles and Responsibilities For CRM -CLIENT RELATIONSHIP MANAGEMENT Manage client relationships through effective communication, ensuring high levels of satisfaction and retention. Develop and implement strategies to improve customer recovery rates, reducing churn and increasing revenue growth. Collaborate with cross-functional teams to identify opportunities for process improvements, driving business results. Provide exceptional service to clients by resolving issues promptly, escalating concerns when necessary, and maintaining open lines of communication. Ensure timely follow-ups on outstanding tasks, meeting deadlines, and delivering accurate reports as required. Desired Candidate Profile ...

Location: Noida (Work from Office) Shift: Night Shift (US Time Zone) Job Type: Full-time We are looking for a results-oriented CRM Marketing Specialist to join our marketing team in Noida. This role is ideal for someone who understands the customer journey and knows how to leverage CRM platforms to run high-converting marketing campaigns through email, SMS, and automation. You will play a key role in customer engagement, retention, and revenue growth. Key Responsibilities: Plan and execute targeted marketing campaigns via email and SMS to drive engagement, nurture leads, and improve customer lifetime value. Manage CRM marketing automation workflows including lead nurturing sequences, win-bac...

Description : The role oversees various aspects of customer interaction and process management for the assigned project. This role involves ensuring smooth onboarding of customers, obtaining financial approvals, resolving complex queries, addressing escalations, and overseeing documentation and handover procedures. Additionally, the CRM Project Lead is also responsible for customer engagement efforts and timely payment collection. Purpose: To lead customer relationship management initiatives for the designated project, ensuring an exceptional customer experience while adhering to established processes. Principal Accountabilities Customer Experience - Conduct regular reviews to ensure timely ...

Role & responsibilities Communication & Engagement l Oversee and guide client communications (calls, emails, demos) during night hours. l Ensure high-quality, solution-oriented engagement with prospects. l Provide real-time support to the sales team in closing deals. Sales Pipeline Management l Monitor and manage the sales pipeline through the CRM. l Ensure data accuracy and timely follow-ups. l Report on pipeline health and sales forecast. Lead Generation & Conversion Management l Oversee the identification, qualification, and nurturing of leads during night hours. l Ensure the team is effectively following up on inbound and outbound leads. l Optimize lead conversion strategies to meet sale...

Role & responsibilities Customer Relationship Management l Ensure prompt and professional resolution of customer queries, complaints, and escalations during night hours. l Monitor customer interactions (calls, chats, emails) to ensure high-quality service. l Maintain and update CRM databases with accurate customer information. Team Management & Performance l Supervise, support, and motivate night shift CRM executives. l Conduct performance reviews, share feedback, and assist in skill development. l Ensure adequate shift planning and coverage. Process & Quality Compliance l Ensure compliance with company policies, service protocols, and quality standards. l Conduct regular audits of CRM logs ...

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer ser...

Making sure all the lead of the clients after placing orders are met. Ensure clients are satisfied through after sales services. Always ask them for feedback. Servicing the client after receiving the order till the time of collection of payment. Required Candidate profile Resolve the queries and questions of all the clients. Give or support the participants/ clients about company products or services. Acting as a point of contact for complaints and escalation issues

DTDC Express Ltd is looking for a Experienced Graduate candidate for the Role of Team Lead -CRM in Goregaon (E) location. To know more click on the below links - https://www.dtdc.in/index.asp Job Description: Location: Mumbai (Goregaon E) Working Days: Monday - Saturday Time: 9:30AM - 6:00PM Role: Team Lead CRM Overview: We are seeking an Team Lead CRM to join our dynamic department in the logistics division of our CRM department. The ideal candidate will be responsible for managing/leading the entire CRM Team including of 10-12 members and enhancing relationships with our key customers, ensuring their satisfaction with our logistics services, and addressing any concerns or issues they may h...

Manage and maintain the CRM system Track analyze and report on customer interactions sales pipeline Develop and execute email/SMS campaign for lead nurturing and customer retention Ensure data accuracy and integrity by performing regular audit update

The candidate will leverage their expertise in customer relationship management (CRM) systems especially the Opportunity Management Sales Cloud to analyze business requirements, design solutions, and implement CRM strategies that drive customer engagement and operational efficiency. Key responsibilities include gathering and analyzing stakeholder requirements, optimizing CRM tools for the AgriTech sector, ensuring seamless integration with other business systems. Key Responsibilities: Analyze business processes and translate them into CRM system requirements. Implement and optimize CRM solutions Salesforce Sales Cloud Opportunity Management - tailored to the AgriTech industry. Collaborate wi...

10 to 15 Years with at least 8 to 9 years in managing contact centers, customer Life cycle journey; leading transformation solutions across Customer touch points Qualification Post-Graduate (Management preferred) Requirements Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the o...

Role: CRM Executive Exp: 2-4 Years Location: Gurugram HR Industry: Real Estate Developments Job Role and Key Deliverable: 1. Customer Engagement: Maintain regular communication with clients, providing updates on construction progress, facilitating agreement registration, and ensuring smooth possession processes. 2. Post-Sales Support: Handle post-sales queries, concerns, and requests, addressing issues promptly and efficiently. 3. Documentation and Record Keeping : Ensure the timely completion and accuracy of all documentation, including booking forms, payment receipts, and agreements. 4. CRM System Management : Manage and update the CRM system with client information, track interactions, an...

We seek a Digital Marketing Manager to lead and execute digital marketing strategies. Responsibilities include SEO/SEM, email, social media, and display advertising campaigns. Must have proven experience, strong analytical skills, creativity Required Candidate profile Dynamic Digital Marketing Manager with 0-5 years’ experience. Skilled in SEO, SEM, SMO, and Google AdWords. Proven track record in optimizing campaigns and tracking performance.

KPMG India is looking for Senior - CRM Technical to join our dynamic team and embark on a rewarding career journey CRM Strategy:Develop and implement a comprehensive CRM strategy aligned with business goals and customer needs CRM Software Management:Oversee the selection, implementation, and management of CRM software, ensuring its effective utilization by the team Data Management:Manage and maintain accurate customer data within the CRM system, ensuring data integrity and compliance with privacy regulations User Training:Conduct training sessions for team members to ensure proficiency in using CRM tools and understanding best practices Customer Segmentation:Utilize CRM data to segment and t...

Responsible for supporting the execution of CRM strategies and managing day-to-day trade communication activities. This role aids in optimizing B2B relationships, enhancing customer engagement, and supporting promotional activities to drive effective business interactions. Support CRM Strategy Execution Assist in implementing comprehensive CRM strategies that align with Air India s B2B engagement goals and business objectives. Monitor and Analyze Communication Effectiveness: Track the performance of communication campaigns and provide insights for continuous improvement. Help integrate CRM tools and platforms to streamline communication and improve data management. Create AI-Assisted Communi...

Contact potential or existing customers to inform them about a product or service using scripts. Answer questions about products or the company. Ask questions to understand customer requirements and close sales. Direct prospects to the field sales.

Urgent Hiring for CRM profile: Must have knowledge of customer handling, customer satisfaction. Able to deal with patient. Strong Communication & interpersonal skills Interested candidate share their resumes on hr-db@aimsindia.com or call 7485094176.

Job Title: Relationship Manager (CRM) BPO Operations Location: Noida Employment Type: Full-Time Experience Required: Minimum 5 years in BPO Operations About the Role: We are seeking a dynamic and presentable Client Relationship Manager (CRM) with a strong background in BPO operations. The ideal candidate will have excellent communication skills, a deep understanding of BPO industry metrics and client expectations, and a proven track record of driving client satisfaction through effective coordination and follow-ups. Key Responsibilities: Act as the primary point of contact for key clients, ensuring their requirements are met with efficiency and professionalism. Manage end-to-end client commu...

Job Requirements Job Description: Job Title: CRM Manager - Customer Loyalty Job Type: Regular/Permanent Job Category: Watches & Wearables - Marketing Department: Marketing - E-commerce Location: Bengaluru, Karnataka, India Titan, a leading brand in the watches and wearables industry, is seeking a highly motivated and experienced CRM Manager to join our team. As the CRM Manager, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention. This is a key role within our Marketing and E-commerce department, and you will have the opportunity to work with a dynamic and talented team. Key Responsibilities: - Develop and implement CRM strategies to in...