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CRM Business Analyst

CRM Business Analyst

Shashwath Solution

4 - 5 years

15 - 25 Lacs

Mumbai, Bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

CRM Salesforce Manufacturing Cloud CRM strategy Microsoft Dynamics Opportunity Management Business Analysis

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Work from Office

Job Type

Full Time

Job Description

The candidate will leverage their expertise in customer relationship management (CRM) systems especially the Opportunity Management Sales Cloud to analyze business requirements, design solutions, and implement CRM strategies that drive customer engagement and operational efficiency. Key responsibilities include gathering and analyzing stakeholder requirements, optimizing CRM tools for the AgriTech sector, ensuring seamless integration with other business systems. Key Responsibilities: Analyze business processes and translate them into CRM system requirements. Implement and optimize CRM solutions Salesforce Sales Cloud Opportunity Management - tailored to the AgriTech industry. Collaborate with cross-functional teams to ensure CRM strategy aligns with business goals. Provide ongoing support, troubleshooting, and training for CRM users. Utilize CRM analytics to drive customer insights, sales strategies, and retention initiatives. Qualifications: Proven experience as a CRM Business Analyst, preferably in AgriTech or a related field. Strong knowledge of CRM platforms - Salesforce, Microsoft Dynamics, etc. Excellent analytical, problem-solving, and communication skills. Experience in gathering requirements, process mapping, and delivering CRM solutions. B.Tech. MBA Must Have: Salesforce Sales Cloud, Opportunity Management, AgriTech Industry Experience Good to have: Salesforce Manufacturing Cloud Certifications: Salesforce Sales Cloud, Admin, Advanced Admin, Experience Cloud, PD1,

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Shashwath Solution

www.shashwathsolutions.com

Information Technology

Bangalore

50-100 Employees

661 Jobs

Key People

Amit Sharma

CEO
Sneha Rao

CTO

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