Client Relationship ManagementBuild and maintain strong relationships with clients to enhance customer satisfaction and retention.Conduct regular client reviews, organize virtual/physical meetings, and address client concerns proactively.Handle customer complaints and work towards effective resolutions.Collaborate with sales, marketing, and operations teams to improve customer engagement.Contract & Service Level Agreement (SLA) ManagementDraft, review, and negotiate contracts, ensuring they align with company policies and client expectations.Monitor and ensure compliance with SLAs and contractual obligations.Manage contract renewals, amendments, and client onboarding documentation.Upselling & Cross-Selling OpportunitiesIdentify opportunities to upsell additional services and solutions to existing clients.Work closely with the sales team to develop strategies for expanding service offerings.Data Analysis & ReportingCollect and analyze customer data to improve service delivery.Generate reports on client interactions, issue resolutions, and service improvements.Client Retention & Relationship Management1. Build and maintain long-term relationships with clients to enhance satisfaction and retention.2. Regularly engage with clients through meetings, calls, and reviews to assess their needs and expectations.3. Identify opportunities for upselling and cross-selling additional services.Client Grievance Handling & Resolution1. Act as the primary point of contact for client concerns and grievances.2. Investigate and resolve client issues efficiently, ensuring a positive customer experience.3. Work with internal teams to address service-related concerns and implement corrective actions.Coordination with Internal TeamsCollaborate with sales, marketing, operations, and payroll teams to ensure smooth service delivery.Communicate client requirements to relevant departments and ensure timely resolution of issues.3. Assist in contract renewals, negotiations, and compliance with service-level agreements (SLAs)Role & responsibilities Preferred Minimum 2 years of experience in Customer Relationship Management (CRM).Prior experience in payroll processing, HR services, or financial services will be an added advantage.Experience in handling client retention, contract negotiations, and grievance resolution is preferred. candidate profile