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Senior - CRM Technical

3 - 6 years

9 - 13 Lacs

Noida

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

customer relationship customer service customer engagement crm software data integrity campaign management salesforce crm excel marketing operations campaigns compliance crm strategy retention powerpoint crm customer experience communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

KPMG India is looking for Senior - CRM Technical to join our dynamic team and embark on a rewarding career journey CRM Strategy:Develop and implement a comprehensive CRM strategy aligned with business goals and customer needs CRM Software Management:Oversee the selection, implementation, and management of CRM software, ensuring its effective utilization by the team Data Management:Manage and maintain accurate customer data within the CRM system, ensuring data integrity and compliance with privacy regulations User Training:Conduct training sessions for team members to ensure proficiency in using CRM tools and understanding best practices Customer Segmentation:Utilize CRM data to segment and target customers effectively, personalizing marketing and communication efforts Campaign Management:Plan and execute CRM campaigns to enhance customer engagement, retention, and satisfaction Analytics and Reporting:Monitor and analyze CRM performance metrics, providing insights and recommendations for continuous improvement Integration:Collaborate with other departments to integrate CRM data with other business systems and processes Customer Feedback:Gather and analyze customer feedback, using insights to enhance the overall customer experience Automation:Implement automation processes within the CRM system to streamline workflows and increase efficiency

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Professional Services

Pune

16,000+ Employees

878 Jobs

    Key People

  • Ram Kumar

    Chief Executive Officer

  • Sreedhar S

    Partner - Audit

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