Job
Description
Role: CRM Executive Exp: 2-4 Years Location: Gurugram HR Industry: Real Estate Developments Job Role and Key Deliverable: 1. Customer Engagement: Maintain regular communication with clients, providing updates on construction progress, facilitating agreement registration, and ensuring smooth possession processes. 2. Post-Sales Support: Handle post-sales queries, concerns, and requests, addressing issues promptly and efficiently. 3. Documentation and Record Keeping : Ensure the timely completion and accuracy of all documentation, including booking forms, payment receipts, and agreements. 4. CRM System Management : Manage and update the CRM system with client information, track interactions, and analyse data to identify trends and opportunities for improvement. 5. Loan Processing Support: Facilitate the loan application process for customers seeking financing, collaborating with financial institutions to streamline the process. 6. Relationship Building: Foster strong relationships with clients through regular communication, follow-ups, and personalized service. 7. Compliance and Process Adherence : Ensure adherence to company policies and procedures, identifying and reporting any discrepancies. 8. Reporting and Analysis : Prepare reports on sales activities, client feedback, and CRM performance to support decision-making. 9. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products or services to existing customers. Preferred Candidate Profile: 1. Excellent Communication and Interpersonal Skills: The ability to build rapport with clients, communicate effectively, and resolve issues professionally. 2. Strong Organizational and Time Management Skills : Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines. 3. Proficiency in CRM Software : Familiarity with CRM systems and their functionalities: Pinga/ 4QT/ Farvision ERP 4. Knowledge of Real Estate Sales and Operations: Understanding of the real estate sales cycle, legal processes, and industry best practices. 5. Problem-Solving and Analytical Skills : Ability to identify and resolve customer issues, analyse data, and make data-driven decisions. 6. Customer-Oriented Mind -set: A strong focus on delivering excellent customer service and building long-term relationships.
