5 Possession Jobs

Role: CRM Executive Exp: 2-4 Years Location: Gurugram HR Industry: Real Estate Developments Job Role and Key Deliverable: 1. Customer Engagement: Maintain regular communication with clients, providing updates on construction progress, facilitating agreement registration, and ensuring smooth possession processes. 2. Post-Sales Support: Handle post-sales queries, concerns, and requests, addressing issues promptly and efficiently. 3. Documentation and Record Keeping : Ensure the timely completion and accuracy of all documentation, including booking forms, payment receipts, and agreements. 4. CRM System Management : Manage and update the CRM system with client information, track interactions, and analyse data to identify trends and opportunities for improvement. 5. Loan Processing Support: Facilitate the loan application process for customers seeking financing, collaborating with financial institutions to streamline the process. 6. Relationship Building: Foster strong relationships with clients through regular communication, follow-ups, and personalized service. 7. Compliance and Process Adherence : Ensure adherence to company policies and procedures, identifying and reporting any discrepancies. 8. Reporting and Analysis : Prepare reports on sales activities, client feedback, and CRM performance to support decision-making. 9. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products or services to existing customers. Preferred Candidate Profile: 1. Excellent Communication and Interpersonal Skills: The ability to build rapport with clients, communicate effectively, and resolve issues professionally. 2. Strong Organizational and Time Management Skills : Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines. 3. Proficiency in CRM Software : Familiarity with CRM systems and their functionalities: Pinga/ 4QT/ Farvision ERP 4. Knowledge of Real Estate Sales and Operations: Understanding of the real estate sales cycle, legal processes, and industry best practices. 5. Problem-Solving and Analytical Skills : Ability to identify and resolve customer issues, analyse data, and make data-driven decisions. 6. Customer-Oriented Mind -set: A strong focus on delivering excellent customer service and building long-term relationships.

Registry Possession Collection Documentation Client Coordination Drafting Agreements Maintaining Records

Job Role: Customer Relationship Manager (CRM) Vacancies: 10 nos - Various Levels (Assistant Manager to Senior Manager) Location: Wakad and Kharadi Job Description: As a Customer Relationship Manager at Vilas Javdekar Developers, you will play a crucial role in ensuring a seamless experience for our clients throughout their journey with us. You will be responsible for managing registrations, collections, and possessions while building strong relationships with customers. Key Responsibilities: 1. Client Engagement: Establish and maintain strong relationships with clients throughout the sales process. Address customer inquiries and concerns promptly and effectively. 2. Registrations: Oversee the registration process for new clients, ensuring accuracy and compliance with company policies. Coordinate with legal and compliance teams to ensure all documentation is in order. 3. Collections: Manage the collection process for payments, ensuring timely follow-up and resolution of outstanding dues. Develop and implement strategies to optimize collection efforts and minimize delinquencies. 4. Possessions: Facilitate the possession process for clients, ensuring a smooth transition into their new homes. Provide clients with relevant information regarding possession timelines and requirements. 5. Reporting and Analysis: Prepare regular reports on registrations, collections, and possessions for management review. Analyze data to identify trends and areas for improvement in customer satisfaction and operational efficiency. 6. Team Collaboration: Work closely with sales, marketing, and operations teams to ensure a cohesive approach to customer service. Participate in training and development sessions to enhance team performance. Qualifications: Bachelors degree in Business Administration, Marketing, or a related field. (Masters degree preferred for Senior Manager positions) Proven experience in customer relationship management, preferably in the real estate industry. Strong understanding of registrations, collections, and possession processes. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Proficiency in CRM software and Microsoft Office Suite. Ability to work independently and as part of a team. Expectations: Consistently meet or exceed targets for registrations, collections, and possessions. Maintain high levels of customer satisfaction and loyalty. Demonstrate professionalism and integrity in all interactions. Act as a brand ambassador for Vilas Javdekar Developers. What We Offer: Comprehensive training and mentorship. Opportunities for career growth and advancement within the company. A creative and collaborative work environment. Competitive salary and benefits package (PF, Gratuity, Medical Insurance)

Roles & Responsibilities: Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession. Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements. Responsible in maintaining MIS and closely work for Preparation of Final work Report.. Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation. Responsible for handling customers of Lawns & Beyond project contains entire customer data base. Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process.. Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. Managing post booking customer services till delivery /possession stage. Collection of payment dues, against demands generated with construction progress. Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, and Bank Loan processing of document. Interested candidates can connect on -7666735663 OR can share there profiles on nidhi.shukla@lobostaffig.com

Job Summary: We are seeking an experienced Possession Executive to join our team. The successful candidate will be responsible for ensuring the timely and efficient handover of completed projects to customers, while maintaining high levels of customer satisfaction. Key Responsibilities: 1. Possession Handovers: Coordinate and facilitate the handover process of completed projects to customers, ensuring all necessary documentation and inspections are completed. 2. Snag List Management: Identify, document, and track snag list items, ensuring prompt resolution and closure. 3. Customer Liaison: Develop and maintain strong relationships with customers, providing regular updates and addressing any concerns or issues. 4. Quality Control: Conduct inspections to ensure projects are completed to the required quality standards. 5. Defect Liability Period (DLP) Management: Manage the DLP process, ensuring all defects are identified and rectified within the specified timeframe. 6. Documentation and Reporting: Maintain accurate records and reports, including possession certificates, snag lists, and customer feedback. 7. Collaboration with Cross-Functional Teams: Work closely with construction, sales, and customer service teams to ensure seamless handovers and excellent customer experience. Requirements: 1. Education: Bachelor's degree in Civil Engineering, Construction Management, or a related field. 2. Experience: Minimum 2-3 years of experience in a similar role, preferably in the construction industry. 3. Skills: - Excellent communication and interpersonal skills. - Strong organizational and time management skills. - Ability to work under pressure and meet deadlines. - Proficient in MS Office and Google Suite. 4. Knowledge: Familiarity with construction practices, quality control processes, and customer service principles. If you are a motivated and customer-focused individual with a passion for delivering exceptional results, please submit your application, including your resume and cover letter.