Job Objective: To manage end-to-end post-sales customer interactions, ensure timely documentation, address queries, coordinate handovers, and enhance customer satisfaction through efficient communication and support. Key Roles & Responsibilities: 1. Customer Interaction & Query Resolution Act as the primary point of contact for all customer queries post-booking. Handle inbound customer communication via calls, emails, and visits. Maintain a courteous and professional tone in all interactions. 2. Post-Sales Documentation Coordinate with customers for agreement execution, registration, KYC, and payment acknowledgments. Ensure accuracy and timely completion of all post-sales paperwork. Liaise with the legal and accounts team for document verification and compliance. 3. Payment Tracking & Follow-up Monitor payment schedules and send timely reminders for due or overdue installments. Share demand letters, architects certificates, and receipts with customers. Coordinate with the accounts team for reconciliation and confirmation of payments. 4. Customer Database & Records Management Maintain updated and organized records of customer data in CRM software and physical files. Regularly update customer status sheets, payment logs, and communication records. 5. Flat Allotment & Handover Coordination Assist in flat allotment letters, parking allotments, and possession formalities. Coordinate site visits and handover schedules with the execution/engineering team. Maintain checklist of deliverables and customer handover documents. 6. Customer Satisfaction & Relationship Management Conduct periodic follow-ups for feedback, referrals, and testimonials. Ensure proactive communication regarding project progress, delays, or changes. Resolve complaints or escalate unresolved issues to the concerned department. 7. Coordination with Internal Departments Work closely with sales, legal, finance, and site teams to ensure aligned communication. Participate in internal review meetings and report CRM updates. 8. Compliance & Reporting Ensure adherence to RERA guidelines and internal SOPs for customer interaction. Generate weekly and monthly reports on customer status, complaints, and closures. Key Skills Required: Excellent verbal and written communication Strong customer-centric approach Proficiency in MS Excel, Word, and CRM software Ability to handle pressure and multitask Attention to detail and follow-ups
Sales Site Head Residential Projects (Mumbai) Deraiya Realtors Private Limited Kurla / Andheri Company Profile: Deraiya Realtors Private Limited is a Mumbai-based real estate developer specializing in premium residential and redevelopment projects. With over 0.5 million sq. ft. delivered and a pipeline exceeding 1.5 million sq. ft . , the company is known for its design excellence, quality construction, and timely project delivery. Guided by the vision to Empower Life , Deraiya Realtors continues to redefine urban living through innovation and integrity. Position: Sales Site Head Experience: 12-15 years Qualification: Graduate / Postgraduate in Business Administration, Marketing, or related field Job Location: Mumbai (Project Site Andheri / Kurla) Job Description: We are looking for a high-performing Sales Site Head to lead the on-site sales operations for one of our key residential projects in Mumbai. The role involves end-to-end responsibility for sales strategy, channel partner management, and team leadership , ensuring consistent achievement of revenue targets. Key Responsibilities: Develop and implement sales strategies to meet and exceed project revenue targets. Lead and motivate on-site sales, pre-sales, and CRM teams to deliver high conversion ratios. Manage pricing, payment plans, and inventory positioning to optimize margins. Drive walk-ins, conduct client meetings, and ensure quick lead closures. Build and maintain strong relationships with Channel Partners and Brokers . Organize CP meets, property showcases, and site visits to boost sales momentum. Collaborate with the marketing team for lead generation campaigns and BTL activities. Handle customer interactions from inquiry to booking, ensuring exceptional experience. Review competitor projects, pricing, and market trends to refine strategies. Submit periodic MIS and sales performance reports to management. Desired Candidate Profile: 1518 years of experience in real estate sales with at least 5 years in a site leadership role . Proven success in managing sales for residential projects (mid or premium segment) . Strong experience in Channel Partner management and direct customer sales . Excellent leadership, negotiation, and communication skills. Proficiency in CRM systems, ERP tools, and MS Office . High energy, target-driven, and hands-on professional capable of leading from the front. Employment Type: Full-time, Permanent Industry Type: Real Estate / Property Development Functional Area: Sales & Marketing / Site Operations Reporting To: Director Salary: Best in Industry based on experience and performance Contact Details: careers@deraiyagroup.com www.deraiyagroup.com
Project Manager Company: Deraiya Realtors Private Limited Location: Kurla / Andheri, Mumbai Experience: Minimum 12 years Qualification: B.E. / B.Tech in Civil Engineering or equivalent Industry: Real Estate / Property Development Employment Type: Full-time, Permanent About the Company Deraiya Realtors Private Limited is a Mumbai-based real estate development company engaged in premium residential and redevelopment projects. With over 0.5 million sq. ft. delivered and a pipeline exceeding 1.5 million sq. ft. , the company is known for design excellence, quality construction, and timely delivery. Guided by the vision to Empower Life , Deraiya Realtors continues to shape Mumbais skyline through precision, innovation, and integrity. Position Summary We are looking for an experienced Project Manager to lead the construction and delivery of high-rise residential and redevelopment projects in Mumbai (Kurla / Andheri). The candidate will oversee the complete lifecycle — from planning and execution to quality control and handover — ensuring delivery within strict timelines and budgets. The ideal professional will have strong leadership, technical expertise, and an entrepreneurial mindset to drive progress on-site and within cross-functional teams. Key Responsibilities Project Planning & Strategy Prepare and implement detailed project execution plans, schedules, and budgets. Coordinate with architects, structural, and MEP consultants for finalization of designs. Identify project risks and develop mitigation strategies. Construction Execution & Site Management Oversee day-to-day site activities and monitor progress against timelines. Lead coordination between contractors, vendors, and consultants. Ensure adherence to approved drawings, quality, and safety standards. Quality Assurance & Safety Implement QA/QC protocols and conduct periodic audits. Ensure compliance with BIS, IS, NBC, and local authority standards. Promote a zero-incident safety culture at all project sites. Cost Control & Vendor Management Track project budgets and cash flow; initiate corrective actions for variances. Review and approve contractor bills and vendor payments. Manage contracts, rate negotiations, and vendor performance. Coordination & Communication Work closely with internal teams (procurement, contracts, finance, and sales). Conduct progress meetings and present management reports. Maintain transparent communication with consultants and statutory bodies. Handover & Closeout Ensure defect-free completion and timely handover. Manage OC documentation and DLP (Defects Liability Period) follow-ups. Desired Candidate Profile Minimum 12 years of experience in construction of residential or redevelopment projects. Bachelor’s Degree in Civil Engineering (Postgraduate preferred). Proven expertise in high-rise building construction . Strong technical knowledge in RCC, finishing, and MEP coordination. Proficiency in MS Project / Primavera for project scheduling and monitoring. Experience with ERP software such as Farvision is an added advantage. Excellent communication, leadership, and decision-making skills. Ability to drive performance and deliver results within tight timelines. Compensation Competitive salary package commensurate with experience and capability. Contact Details Email: careers@deraiyagroup.com Website: www.deraiyagroup.com