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Customer Relationship Manager

Customer Relationship Manager

MALABAR GOLD & DIAMONDS

2 - 7 years

3 - 6 Lacs

Kochi Vijayawada

Posted:3 weeks ago| Platform:

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Skills Required

Customer Satisfaction Net Promoter Score Customer Retention CRM Customer Acquisition NPS Customer Experience CRM Strategy CSAT Customer Engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores. Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team. Own customer quality for the region, ensuring high levels of data fill rate on CRM. Establish rewards and recognition programs to motivate and retain high-performing staff. Ensure meticulous customer data management to support targeted marketing efforts. Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.

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MALABAR GOLD & DIAMONDS

www.malabargolds.com

Retail - Jewelry

Dubai

5000+ Employees

80 Jobs

Key People

M.P. Ahammed

Chairman
Renjith Menon

Managing Director
Abdul Salam

Chief Operating Officer

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