Job Summary: We are seeking a skilled Civil Engineer to join our team for an MRO project. The ideal candidate will be responsible for developing, and overseeing the construction and maintenance of infrastructure related to the project. This role requires a strong understanding of engineering principles, project management, and the ability to work collaboratively with various stakeholders.Key Responsibilities:Project Planning and Design: Develop detailed project plans, blueprints, and specifications for infrastructure projects. Utilize engineering software such as AutoCAD and Civil 3D.Site Investigation: Conduct site investigations to assess conditions and gather data for project planning. Analyze survey reports, maps, and other data.Risk Assessment: Identify potential risks and develop mitigation strategies to ensure project safety and compliance with legal guidelines.Construction Oversight: Supervise construction activities, ensuring adherence to design specifications, safety standards, and project timelines.Technical Support: Provide technical advice and creative solutions to construction challenges. Liaise with contractors, architects, and other stakeholders.Budget Management: Manage project budgets, ensuring efficient use of resources and timely procurement of materials and equipment.Compliance: Ensure all projects comply with environmental, health, and safety regulations. Prepare and submit necessary documentation and reports.Quality Control: Conduct inspections and quality control checks to ensure high standards of construction and maintenance.Team Collaboration: Work closely with project management teams, providing technical expertise and support. Mentor junior engineers and oversee their work.Qualifications:Bachelor's Degree in Civil Engineering ( B.E degree with reputed university)12+ years of experience in civil engineering. Strong project management skills, with the ability to manage multiple tasks and deadlines.Excellent communication and interpersonal skills.Knowledge of industry standards and regulations.Skills:Analytical and problem-solving skills.Attention to detail and a commitment to quality.Ability to work independently and as part of a team.Strong organizational and time management skills.Should have knowledge of local language. Work Environment:Will be Bangalore based.This role may require working on-site at various project locations.Occasional travel may be necessary to meet project requirements.

The role is responsible for managing and developing the product development, and content, for Air India Express s digital channels, including but not restricted to the website and mobile application, overseeing integration with the Navitaire booking engine, Air India Group Systems, Flying Returns and Tata Digital loyalty platforms. The role will lead Product to drive direct channel contribution, ROI optimisation, route and ancillary revenue from direct channels, Net Promoter Scores on digital customer journeys and digital innovation in customer and guest engagements with Air India Express through digital platforms. Key Responsibilities: Oversee Product Strategy including content, marketing and execution for Air India Express India s digital channels and associated ecosystems. Grow market share through digital marketing and media organic and Database and Loyalty marketing. Drive revenue, engagement, penetration and conversion of owned digital channels and ancillary revenue Develop a distinct identity and positioning for Air India Express India owned digital channels as the primary port of call for flight, ancillary and partner offerings including travel content in the relevant areas of operation as defined by the organizational and commercial strategy. Manage the UI / UX for web and mobile supported by Product & Design. Drive content, search and booking experience and grow Net Promoter Scores (Booking and Check-In) for digital experiences on the website and mobile app. Ensure endorsement for AAI s digital channels, strategy, and campaigns as an industry benchmark with third party recognition and awards Plan, prepare & own the AIX Website & Mobile Application Capex & Digital Advertising & Promotion Budget with Performance Marketing Ensure domain contracts are negotiated, executed on time, and manage projects within assigned budgets and timelines Ensuring the digital product plan is executed in a timely manner. Work collaboratively with other stakeholders in Commercial incl. Sales & Distribution, Revenue, Ancillary, Customer Happiness, PR & Comms, Corporate Affairs, Network Planning, Analytics, Cargo, Catering Operations as well as other departments including Information & Communications Technology (ICT), Operations (Flight, Ground, Safety, etc.) Legal, Finance (incl. Risk) and People and Culture (PAC) Be the point of contact and Air India Express representative for engagements with the Air India Group, Tata group, industry, external agencies and partner organisations for digital channel engagements, including media agencies, Google Analytics, Performics, TCS, content and referral partners (including affiliates and other referral sources such as Tata Shop Share Smile, Skyscanner, Google Flights, etc.) Partner with industry leaders on new technology adoption, be seen as an evangelist, futurist and industry expert and author white papers, blogs, and relevant content on digital ecosystems Qualification: MBA / Post-Graduate Degree in Marketing from a premier institute (eg IIM A/B/C/L/K/I, ISB, FMS, XLRI, SPJIMR) Work Experience: 10+ years specifically in digital marketing in Product / Project Management, including website and mobile app (ideally native) development and booking engine integration (travel or eCommerce). Product Head / Manager of a travel commerce website 5+ years experience overseeing digital platforms for an industry leader (#1 or #2) in travel and tourism (aviation/hospitality / OTAs)

The candidate will work with the Product Manager to maintain websites to meet user needs and should be responsible for making sites easy to use, attractive and secure. Manage all SEO (Search Engine Optimization) activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks. . Key Responsibilities : Work with departments across the organisation and website team to ensure accuracy and completeness in coverage and information across digital platform. Design, Develop, Maintain, Enhance, Upgrade Website (Newsletters, Landing Pages, etc.) and ensure website operation. Monitoring website functionality in leading web browsers, its look and feel, navigation and many other Internet issues. Monitor and suggest best practice of internal online spaces to increase web traffic. Debug pages and fix broken links or images. Update website content and review SEO. Monitor and analyse site performance (e.g traffic, conversions) Web visitors journey and ideate UI/UX accordingly Skills Required: Experience leading Adobe Experience Manager implementations. Working knowledge of website management tools Proficient in JAVA, J2EE, HTML, JavaScript, Jquery, AJAX, JSON, CSS. Knowledge of web analytics and SEO Familiarity with web standards Work Experience: 4+ years of Airline/Travel, eCommerce experience with AEM. Education Qualification: Graduate from a premium institute.

Role & responsibilities Job Brief: • Ensuring the safety and security of premises maintaining a vigilant presence, enforcing security protocols, and responding promptly to incident. • Conduct security screening of individuals, baggage, and cargo in accordance with established protocols and procedures. Preferred candidate profile Eligibility: • Graduate from a recognized university with 50% or above.(No Distance Learning) • Female Candidates only. • Height: Female 155 CM (Must). • BMI: Below 30 • Age: 27 or younger • Freshers Only (NO Work-Experience). Perks and benefits

Develop, plan and report the annual budget and business targets in order to reach business interest level and assist in the controlling and execution of plan and effective utilization of budget to achieve strategic objectives, business goals and vision of the organization Key Accountabilities Strategic Activities Develop policies, procedures, and control systems to control and monitor adherence to the company budgets and ensure alignment to the agreed business plan metrics Collaborate with the Head FP&A to develop & prepare Annual budget and business targets and support divisions in preparation of divisional budgets in order to achieve organizational objectives Lead the financial budget preparation & assists in all corporate and long range financial related activities to ensure financial alignment Support the organization in establishing and setting up of budget and other financial control automation by collaborating with the business process efficiency and ERP team to ensure appropriate governance Lead preparation of monthly variance report in order to provide accurate timely information to decision makers when taking strategic decision Budgeting Drive preparation of pre-defined formats for all divisions in order to get their budgets and needs in order to ensure accurate consolidation of budget Lead preparation of monthly variance report in order to provide accurate timely information to decision makers when taking strategic decision Leading teams to prepare ultimate outcome with the comparison of historical data to achieve best possible objectives of the organization Analyze and interpret operating results to help business heads in decision making/ corrective action through appropriate and timely lead Highlight deviations in the actual expenditure from the planned expenditure, get feedback and initiate corrective measures to ensure fiscal control Provide inputs for formulation of medium term & long-term capital expenditure and operating expenditure budgets based on estimated current and future requirements MIS Reporting Ensure timely generation of various consolidated MIS reports for monitoring of budget utilization and present the finding to Top Management on regular basis Identifying data entry issues and taking corrective measures for the same to develop plans Correctly derive information from MIS and use to make strategic decision in alignment with organizational goals and objectives Team Management Provide direction and advice to the direct reports in performing their delegated responsibilities Oversee the overall performance of direct reports and ensure KPI s are well communicated and monitored Ensure effective identification, allocation and utilization of the division s human, financial, logistical, and technological resources Educational and Experience Requirements Chartered Accountant professional experience masters degree and/or related field experience in Finance or equivalent Minimum Requirement 8 years of experience in running Finance functions, managing initiatives and programs pertaining to Financial Planning

Job Description: We are seeking a highly skilled and experienced AEM Developer to join our team. The ideal candidate will have extensive experience with Adobe Experience Manager (AEM) on Cloud and AEM Content as a Service (CaaS). As a AEM Developer, you will be responsible for leading the development and implementation of AEM solutions, ensuring high performance, scalability, and reliability. Key Responsibilities: Lead the design, development, and deployment of AEM solutions on Cloud. Develop and maintain AEM Content as a Service (CaaS) solutions. Collaborate with cross-functional teams to define and implement AEM architecture and best practices. Mentor and guide junior developers, providing technical leadership and support. Ensure the security, performance, and scalability of AEM applications. Troubleshoot and resolve issues related to AEM implementations. Stay updated with the latest AEM features, tools, and best practices. Required Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 7+ years of experience in AEM development, with a focus on AEM on Cloud and AEM CaaS. Strong understanding of AEM architecture, including Sling, OSGi, JCR, and CRX. Experience with AEM Cloud Manager and AEM Cloud Service operations. Proficiency in Java, JavaScript, HTML, CSS, and related web technologies. Experience with RESTful web services and API integrations. Strong problem-solving skills and the ability to work in a fast-paced environment. Excellent communication and leadership skills. Preferred Qualifications: Experience with headless CMS and microservices architecture. Familiarity with CI/CD pipelines and DevOps practices. Knowledge of other Adobe Marketing Cloud products.

Frontend senior developer who can lead and mentor a team of junior developers, as well as design and implement complex web features and functionalities. You will be responsible for ensuring that our web applications are responsive, performant, and accessible across different devices and browsers. You will also collaborate with backend developers, designers, and project managers to deliver the best possible user experience. What you will do Develop and maintain frontend web applications using HTML, CSS, JavaScript, and modern frameworks such as React, Angular, or Vue Ensure that the code is clean, reusable, and follows the best practices and standards Optimize the web applications for speed, scalability, and security Implement responsive and adaptive design to ensure compatibility with different screen sizes and devices Use web accessibility guidelines and tools to ensure that the web applications are accessible to all users Debug and troubleshoot issues and bugs Conduct code reviews and provide feedback to junior developers Research and evaluate new technologies and trends in web development Communicate and coordinate with other developers, designers, and project managers What you need Bachelors degree in computer science, software engineering, or related field, or equivalent work experience At least 4 years of experience in frontend web development Proficient in HTML, CSS, JavaScript, and modern frameworks such as React, Angular, or Vue Knowledge of web development tools and workflows, such as Git, Webpack, NPM, or Yarn Experience with web performance optimization, testing, and debugging tools Understanding of web accessibility principles and guidelines Strong communication, collaboration, and problem-solving skills Passion for learning new technologies and improving your skills

Job Purpose The primary purpose is to train Air India personnel on the safe handling, storage, and transportation of hazardous materials according to relevant regulations and guidelines. This involves imparting knowledge on identifying, classifying, and mitigating risks associated with dangerous goods, ensuring compliance with international standards such as IATA (International Air Transport Association) regulations, and fostering a culture of safety within the organization. Conducting practical training exercises, providing guidance on emergency procedures, and fostering a proactive approach to identifying and resolving potential hazards. By enhancing emergency preparedness, DGR instructors play a critical role in safeguarding personnel, passengers, and the environment against the potential risks posed by hazardous materials. Key Accountabilities Functional Activities: Create and update training materials, presentations, and manuals related to dangerous goods regulations, ensuring compliance with industry standards and regulations set forth by relevant authorities such as the International Air Transport Association (IATA) and regulatory bodies like the Federal Aviation Administration (FAA). Lead classroom training sessions and practical exercises to educate staff and stakeholders on the safe handling, storage, and transportation of dangerous goods, emphasizing best practices and regulatory requirements. Design assessments and evaluation criteria to measure the effectiveness of training programs. Conduct assessments to gauge trainees understanding and proficiency in handling dangerous goods and provide feedback for improvement. Stay abreast of updates and changes in dangerous goods regulations, ensuring that training programs reflect the latest standards and requirements. Collaborate with regulatory authorities and industry organizations to ensure compliance and adherence to safety protocols. Continuously assess and enhance DGR training programs, incorporating feedback, industry best practices, and regulatory updates to improve effectiveness and ensure alignment with organizational objectives. Maintain meticulous records of DGR training activities, including initial and recurrent sessions, ensuring accuracy and accessibility for auditing purposes. Champion a culture of safety and compliance within the organization by promoting awareness of the importance of adhering to dangerous goods regulations and fostering a proactive approach to risk management and mitigation. Collaborate with internal departments such as operations, safety, and regulatory compliance to ensure alignment and coordination in dangerous goods handling practices. Communicate effectively with stakeholders at all levels to convey critical information and promote a shared understanding of safety requirements. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role DGR Regulations Knowledge Liaison Capabilities Training Delivery Skills Hazard Identification Skills Communication Abilities Emergency Response Knowledge Record Keeping Skills Organizational Skills Key Performance Indicators Training Effectiveness Measure the proficiency of trainees in understanding and applying Dangerous Goods Regulations (DGR) through assessments and evaluations Compliance Rate Monitor adherence to Civil Aviation Requirements (CAR) and other relevant regulations in the handling and transportation of hazardous materials. Record Accuracy Ensure that training records, including documentation of initial and recurrent training sessions, are consistently accurate and up-to-date. Key Interfaces Internal Interfaces Chief DGR Ground Instructor Collaborate closely with the Chief DGR Instructor to align DGR training objectives with broader training programs and organizational goals. Training Department Coordinate with other trainers and training staff within the Air India Training Center to ensure seamless integration of DGR training into overall training schedules and activities. External Interfaces Regulatory Authorities Liaise with regulatory authorities such as the Directorate General of Civil Aviation (DGCA) to ensure compliance with DGR regulations and standards, and to stay updated on any regulatory changes or requirements. Educational and Experience Requirements Minimum Education Requirement Bachelors degree preferably with Physics and Chemistry at 10+2 . Successful completion of DGR instructor course . Minimum Requirement Desired Experience At least 5 years of experience in the aviation industry, preferably in a role involving cargo handling, ground operations, or flight operations. 5+ years of experience in aviation, with specific experience in hazardous materials handling and DGR compliance.

Associate Manager - Onboard Experience(Product) Location: Gurugram | Mar 20, 2025 Organization Context Position Title: Executive- Onboard Experience Job Code: TBD Function: CX Reports To: Associate - Onboard Experience: Product Job Purpose To assist in the development and execution of the strategic roadmap for inflight products and services, aligning with the airline s business objectives and enhancing the customer experience. Key Accountabilities Conduct research and benchmark to gather insights to understand passenger needs wants, preferences, and behaviours related to onboard products, services and offerings Lead and assist in the design and development of onboard products and services, ensuring alignment with the brand identity, customer preferences, and industry trends Ensure constant innovation and development in products, offerings and services as per industry trends and practices. Collaborate with external vendors, suppliers, and partners to source products and items that meet quality standards and regulatory requirements Develop end-to-end product development lifecycle, from concept ideation and prototyping to testing, manufacturing, and rollout, ensuring adherence to timelines, budgets, and quality standards. Develop detailed specifications, design guidelines, and standards for onboard products, ensuring consistency and coherence across all touchpoints. Working and collaborating closely with cross-functional teams including Marketing, Service Design, Cabin Crew, FB, FHU, PSC, Training etc. Coordinate with Operations and Procurement teams to ensure seamless implementation and rollout of inflight products and services across fleet Stay informed about emerging trends in products, offerings, services, technologies, and best practices in the aviation industry and related sectors to inform and inspire innovation and augmented design solutions Develop customer journey maps and service blueprints to identify gaps and areas for improvement Develop, update and distribute Product Manuals and Guidelines to relevant stakeholders in a timely and organised manner Manage projects from start to finish, ensuring that they are delivered on time, within budget, and to a high standard of quality Maintain product design guidelines and standards to ensure consistency across all touchpoints Champion continuous improvement by constantly evaluating the effectiveness of product design initiatives and making improvements based on feedback and data. Conduct audits and/or customer research to identify areas for product improvement and innovation. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role Product Innovation Design Development Product Lifecycle Management Microsoft Power point Excel skills Analytical Skills Vendor Management Project Management Key Performance Indicators User Satisfaction Improvement Percentage increase in user satisfaction scores Quality Control and Compliance Percentage adherence to quality control measures Operational Efficiency Timely submission of evaluations and directions to procurement teams and vendors Key Interfaces Internal Interfaces Internal Teams Work in collaboration with Product Design and Inflight service teams Work in collaboration with Product Design, Cabin Interiors (Hard Product), FB, Inflight Services, Insights, Operations, Engineering and Procurement teams Educational and Experience Requirements Minimum Education Requirement Bachelor s degree in business administration, design, fashion technology, Hotel Management, or any relevant field Minimum Requirement Desired Experience Min. 4 years in hospitality / travel/ related industry 6+ years of experience Service Marketing, Luxury Hospitality, and Design background will be a bonus

We are looking for a ServiceNow Architect to join our team and lead the design, development, and implementation of ServiceNow solutions for our ITSM tools. You will be responsible for translating business requirements into technical specifications, creating and maintaining ServiceNow applications and integrations, and ensuring best practices and standards are followed. You will also provide technical guidance and mentorship to other ServiceNow developers and consultants, and collaborate with project managers, business analysts, and stakeholders to deliver high-quality solutions. Role & responsibilities Design, develop, and implement ServiceNow solutions using ServiceNow Studio, Scripting, Workflow, APIs, and other tools. Configure and customize ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Integrate ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Perform system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Lead and participate in design and code reviews, and ensure adherence to coding standards, best practices, and security guidelines. Provide technical leadership and mentorship to other ServiceNow developers and consultants. Communicate effectively with project managers, business analysts, and stakeholders to understand business requirements and provide technical solutions. Document and maintain technical specifications, design documents, user guides, and other project artifacts. Stay updated with the latest ServiceNow features, functionalities, and trends. Preferred candidate profile Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. At least 8 years of experience in ServiceNow development and architecture. ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certifications. ServiceNow Certified Implementation Specialist and ServiceNow Certified Master Architect certifications are preferred. Strong knowledge of ServiceNow platform, architecture, modules, and features. Proficient in ServiceNow Studio, Scripting, Workflow, APIs, and other development tools. Experience in configuring and customizing ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Experience in integrating ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Experience in system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Ability to manage multiple projects and prioritize tasks. Ability to learn new technologies and adapt to changing requirements. Perks and benefits

We are looking for a ServiceNow Senior Developer to join our team and help us deliver innovative solutions for our airline. You will be responsible for designing, developing, testing, and maintaining ServiceNow applications and integrations. You will also collaborate with other developers, analysts, and stakeholders to ensure the quality and performance of the solutions. Role & responsibilities Develop and customize ServiceNow applications and modules using JavaScript, HTML, CSS, AngularJS, and REST/SOAP APIs. Implement and configure ServiceNow features such as workflows, business rules, UI actions, UI policies, data policies, client scripts, ACLs, notifications, reports, and dashboards. Integrate ServiceNow with other systems and platforms using MID server, web services, email, and other methods. Perform unit testing, system testing, and user acceptance testing of ServiceNow solutions. Debug and troubleshoot issues and defects in ServiceNow code and configuration. Document and maintain technical specifications and user guides for ServiceNow solutions. Provide technical support and guidance to end users and other stakeholders. Follow best practices and standards for ServiceNow development and administration. Stay updated with the latest ServiceNow features and enhancements. Preferred candidate profile Bachelors degree in computer science, Information Systems, or related field. At least 6 years of experience in ServiceNow development and administration. Strong knowledge of ServiceNow platform, modules, and applications. Proficient in JavaScript, HTML, CSS, Angular, and REST APIs. Experience in creating and modifying workflows, forms, reports, and dashboards using ServiceNow tools and scripting. Experience in using ServiceNow APIs, integrations, and web services. Experience in using ServiceNow Studio, Update Sets, and Application Scoping. Certification in ServiceNow System Administrator, Application Developer, or Implementation Specialist is a plus. Excellent communication, collaboration, and problem-solving skills. Ability to work independently and as part of a team. Perks and benefits

Role & responsibilities Design and implement AEM components, templates, workflows, and services using Java, HTL, and OSGi. Integrate AEM with other systems and platforms such as Adobe Analytics, Adobe Target, Adobe Campaign, and third-party APIs. Ensure code quality, performance, security, and scalability of AEM solutions. Debug and troubleshoot issues across different environments and browsers. Follow agile methodologies and best practices throughout the development lifecycle. Document and communicate technical specifications and requirements to stakeholders. Provide support and maintenance for existing AEM applications. Preferred candidate profile Bachelor's degree in Computer Science, Engineering, or related field. At least 5 years of experience in AEM development using AEM 6.4 or above. Strong knowledge of Java, HTL, OSGi, and web technologies such as HTML, CSS, JavaScript, jQuery, and Bootstrap. Experience in using AEM tools and frameworks such as Maven, Eclipse, CRXDE, ACS AEM Commons, and AEM Forms. Experience in working with AEM Cloud Manager, AEM as a Cloud Service, and AEM Dispatcher. Experience in integrating AEM with Adobe Experience Cloud solutions and other external systems. Experience in using version control systems such as Git and SVN. Experience in using testing tools and frameworks such as JUnit, Mockito, Selenium, and SonarQube. Excellent communication, problem-solving, and teamwork skills. Ability to work independently and under pressure. Certification in AEM Developer or AEM Architect is a plus. Perks and benefits

Role & responsibilities Responsible for designing and testing of chat conversation scripts, flows, and user journeys based on different bot personas Develop mock-ups, flows and quick prototypes Develop and test scalable chatbot solutions leveraging LUIS, Azure cognitive services Build and manage the LUIS apps(models) Deliver cognitive capabilities within the conversational interface that solve/augment business issues using leading AI technology frameworks Optimize the performance of the bots Preferred candidate profile 8+ years experience Bachelors/Masters Degree in Computer Science, IT or similar Experience in C# programming and/or programming languages supported by Microsoft Bot Framework. Understanding of Chatbot Architecture especially based on Microsoft Bot framework Experience and understanding of Integration of Microsoft Bot Framework Bots to different channels (Web/Native Apps) and good understanding of Connector DirectLine Rest APIs Ability to design, develop and integrate adoptive cards https://adaptivecards.io/ within the conversational bot. Ability to leverage Microsoft LUIS through MS provided SDKs Experience in multiple programming languages including python Good experience in React JS Good to have experience in Azure ML and AI Concepts. Creative thinking of users conversational journey with a bot. Thinking of different ways in which a user can speak with a Human or Bot agent Develop REST/JSON APIs Design code for high scale/availability/resiliency Experience in QnA Maker Exposure on Azure Cognitive Services - Vision, text analyser and sentiment analysis Understanding of Azure Speech Service Understanding of .NET core, MVC, API, Azure Cosmos DB and Troubleshooting App services. Perks and benefits

Role & responsibilities & Preferred candidate profile Expertise in design, build, testing, and troubleshooting integrations built using SAP Cloud (BTP) Integration services.Work experience on developing CPI flows to integrate with SAP ECC, S/4HANA, SuccessFactors, Ariba and non-SAP applications.Knowledge of security/authentication configurations in BTP Cockpit, Cloud Integration, API Management.Configuring and managing SAP Cloud Connector.Expertise in Message mapping, Groovy scripts, XSLT.Expertise in developing integrations using various adapters like SFSF, ODATA, SFTP, IDOC, SOAP, HTTP, Process Direct, Mail, AMQP etc.Expertise in defining policies and configuration in API Management for securing & managing Enterprise APIs.Should have experience in handling different data conversions like JSON to XML, CSV to XML, etc.Should know about handling security artifacts, encryption, and decryption mechanisms.Hands-on experience in migrating interfaces from PO to CPI.Enabling Monitoring and alerting solution for Integration services.Handling Operational activities like certificate renewal, change deployment, issue resolution etc.Lead the User Acceptance Testing and complete issue resolution.Deliver work assignments within agreed timelines.Team player, good communication skills.Perks and benefits

Job Description Job Purpose Responsible for designing and developing HR technology solutions specifically in reference to SAP SuccessFactors modules: EC Core, Time Off. Resolve help implement ongoing issues and change requests. Collaborate with respective stakeholders in HR, IT, Finance etc. to understand the requirements develop the same. Evaluate implemented functionalities, integrations, do fit-gap analysis, recommend implement changes. Key Accountabilities Strategic Activities Experience in design implementation of SAP SuccessFactors module for Employee Central Time-Off Management. Proficiency in SuccessFactors Employee Central, with at least one end-to-end implementation experience. Involved in activities part of Integration between SuccessFactors via Middleware (CPI) Design Development Experience in configuring Employee central module - Custom objects, Role based permissions (RBP) Must have worked on MDF, Foundation objects, Associations, Business rules, workflows etc. Configure the Time Management module in SAP SuccessFactors based on business requirements and best practices in a multi-country environment. Translate business requirements into system configuration objects and create solution designs in the SuccessFactors Employee Central Time Management module, following best practices. Participate in system integration testing, user acceptance testing, and end-to-end testing for Time Management module. Stay up to date with the latest SAP SuccessFactors releases and enhancements related to absence management. Proactively identifying opportunities for improvement and implementing necessary updates. Maintain accurate documentation of the solution design, configuration settings, and system processes. Generate reports and analytics to provide insights into absence trends, patterns, and compliance. Monitor the existing systems and processes and recommend upgradations and modifications as and when required. Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance. Involved in preparing the Process Documents and Gap Analysis, Requirement Gathering workshops. Involved in Cut Over activities, preparations for Go-Live and Hypercare activities. Team Management Carry out collaboration between Business Users and software providers. Support, nurture, and develop the team members skills. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role Requirement gathering skills Creative and Analytical outlook to drive process efficiency Strong interpersonal and communication skills Team Management skills

Job Description Position Title:Sales Coordinator Function: Commercial Reports to: Head National Sales Role Level: CXO-3 A.Job Purpose Lead strategic projects focused on sales growth and market expansion, collaborating with cross-functional teams to identify and capitalise on opportunities. Provide strategic guidance and support to sales teams, leveraging market intelligence to refine sales processes and policies Ensure that all elements of the sales process are coordinated efficiently to facilitate the transaction process. This involves overseeing the logistics of sales operations, from initial contact with a potential client to the finalizing of the sale. Act as a backbone for the sales team by providing necessary administrative support, data, and help them focus on selling. This includes scheduling meetings, preparing presentations, and collating data for sales pitches. The coordinator also ensures that sales targets and other metrics are tracked and reported accurately. B.Key Accountabilities Sales Strategy Development: Design and execute sales strategies aligned with organisational goals to drive revenue and profitability. Identify go-to-market strategies and opportunities for expansion. Develop business cases and execute strategic projects to facilitate growth. Collaborate with commercial sub-function leads to identify and capitalise on new growth opportunities. Functional responsibilities: Collaborate closely with the sales team to achieve goals and ensure that sales strategies are successfully executed. Serve as a liaison between the sales team and other departments (e.g., marketing, finance, product) to ensure alignment on key initiatives and priorities. Identify and assess potential risks or challenges affecting or that could affect sales performance and create proactive strategies to mitigate them effectively. Market Intelligence and Insights: Analyse data from sales and distribution teams to derive insights into sales performance and recommend improvements. Project Management: Lead and manage strategic projects to enhance Air Indias sales performance and market presence. Define project scopes, objectives, and deliverables in collaboration with stakeholders. Develop project plans, allocate resources, and monitor progress to ensure timely completion. Sales Support Draft and revise sales proposals and contracts, ensuring they meet company standards and customer requirements. Keep detailed records of sales transactions, customer communications, and contract details for future reference and compliance. Track market trends and developments in the aviation industry to capitalize on emerging sales opportunities. Customer Relationship Management Act as the primary liaison for queries from airline partners, airport authorities, and aviation service providers. Update the CRM system with new client information, contact logs, and interaction history to ensure accuracy and accessibility. Reporting and Documentation Compile data on sales trends, team performance, and market conditions to assist in strategic decision-making. Ensure all aviation sales processes adhere to international aviation standards and regulations. Keep meticulous records to comply with aviation regulatory bodies such as IATA, FAA, or EASA. Training and Development Plan and coordinate training sessions that focus on the specifics of the aviation industry, including regulatory changes and new technology in aircraft. Inform the sales team about new aircraft models, aviation technology advancements, and airline service innovations. E.Minimum Education Requirement Bachelors or Masters/MBA/PGDM/PGP/PG degree, preferably in Sales/Marketing

ARi India is looking for Senior Manager - Cargo Automation to join our dynamic team and embark on a rewarding career journey. Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

ARi India is looking for Manager - Engine OEMs to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

The Aircraft Maintenance Engineer will be responsible to ensure the ongoing maintenance of our aircraft fleet and sims at the FTO, in compliance with regulatory requirements and industry best practices. The AME will report to Maintenance Manager. Key Accountabilities Assist Maintenance Manager to develop and implement a maintenance program under Air India s Car 145 for the FTO fleet, ensure compliance with all regulatory requirements and industry best practices. Assist Maintenance Manager to develop and maintain a comprehensive maintenance program for all aircrafts and flight training devices, ensure maintenance and inspections, and tracking of maintenance records. Assist Maintenance Manager to develop and implement a stocking system and an ERP for optimal maintenance. Monitor the performance of the aircraft and equipment to identify potential issues and take corrective action, as necessary. Implement policies and training to maintenance personnel on best practices for aircraft maintenance and safety. Maintain accurate and up-to-date records of aircraft maintenance, inspections, and repairs. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role. Strong Leadership Decision-making agility Strategic Planning Motivational Communication Skills Safety Commitment Interpersonal skills Adaptability Key Performance Indicators AOG time for aircrafts Utilization of aircrafts at FTO Inventory stocking practices Key Interfaces Internal Interfaces Internal Stakeholders Aviation Academy, Air India FTO team, Pilot Training units, Engineering, Training Support Staff, and Air India Management Team External Interfaces External Stakeholders Any FTO Partners, AI Cadets, Regulatory Authorities, Aircraft OEMs, MROs, equipment vendors Educational and Experience Requirements Minimum Desired Education requirements AME license in Category B1.2 or B3 in metal and composite category or B2 Bachelor s or Technical degree. Experience 5+ years experience in aircraft maintenance and airworthiness management Prior experience in DGCA-approved positions in FTOs/ATOs/Airlines in India Experience with single-and twin-engine fleet 10+ years experience in aircraft maintenance and airworthiness management Prior experience with similar fleet (Piper single-engine and Diamond multi-engine aircrafts)

Check for all anomalies in Pre-Ops window concerning aircraft rotation, proper tail assignment, Aircraft maintenance, aircraft base mismatch and Network Planning schedule integrity, ahead of upcoming operations and duly address and notify concerned stakeholders, resolving any potential disruptions concerning the above before the day of operations. Key Accountabilities Aircraft Availability & Maintenance Plan Adherence D+1 to D+3 Work closely with the MCC and maintenance planning to coordinate maintenance schedules and ensure that aircraft are available as required for flight operations. Responsible for making Daily Base-wise Aircraft Availability Reports based on maintenance Plan/technical restrictions as received from Engineering Planning/MCC. Work closely with MCC & Engineering planning to get Adjusted, amended, and managed maintenance slots as required to ensure compliance and schedule flexibility. Coordinate with Engineering planning/ MCC and ensure each aircraft allocated lines of flying can legally fulfil that flying within the hours/cycles and checks. Operational Compliance and Regulatory Adherence D+1 to D+3 Stay informed about regulatory changes, industry best practices, and safety recommendations within the specified time frame, incorporating updates into operational processes and procedures as necessary to mitigate risks and maintain compliance. Advance action and intimation to mitigate any potential risk of disruption in the published schedule within the pre-ops window. Develop and maintain strong working relationships with internal and external stakeholders, including network planning, maintenance, crew scheduling and airport operations. Advance action and intimation to mitigate any potential risk of disruption in the published schedule within the pre-ops window. Develop and maintain strong working relationships with internal and external stakeholders, including network planning, maintenance, crew scheduling and airport operations. Prepare various daily reports (such as Daily Disruption reports, Advance Planning Reports, slides for IOCC-Daily Brief, Pre-Ops Planning Agenda etc.) on network optimization, action taken and maintain record of the same. Ensure compliance with all regulatory requirements and company policies related to flight operations. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role Strong Interpersonal skills Problem-Solving Team management skills Operational excellence Strong Conflict management skills Analytical approach Negotiation skills Key Interfaces Internal Interfaces Maintenance Collaboration with the maintenance department for aircraft availability and timely completion of regular checks. Educational and Experience Requirements Minimum Education Requirement Bachelor s degree/AME or its Equivalent Minimum Requirement Desired Experience 0-2 years of experience airline operations, preferably in IOCC. 2+ years of experience in airline operations, preferably in roles related to IOCC or in aircraft maintenance.

Job Purpose Responsible for overseeing simulator maintenance activities during assigned shifts Ensure the proper functioning and airworthiness of simulators, adhering to aviation regulations, safety standards, and established maintenance procedures Key Accountabilities Simulator Maintenance Engineering Manage and coordinate simulator maintenance activities during assigned shifts to ensure continuous simulator availability for training sessions Perform routine maintenance, inspections, and system checks on flight simulators as per established procedures and maintenance schedules Address technical issues promptly, conduct troubleshooting, and collaborate with technical teams to resolve complex problems Assist in implementing the preventive maintenance plan for flight simulators, including conducting scheduled preventive maintenance tasks during shifts Ensure strict adherence to aviation regulations, manufacturers guidelines, and maintenance standards during simulator maintenance Maintain accurate and up-to-date records of all maintenance activities, inspections, and repairs Prepare shift reports, including a summary of maintenance activities, technical issues encountered, and work accomplished during the shift Collaborate with other members of the simulator maintenance team and technical departments to ensure effective communication and teamwork Collaborate with other shift engineers and technicians to ensure smooth handovers and effective communication between shifts Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills/Qualities Required Interpersonal Skills Communication Skills Knowledge of Industry Compliance Relationship Management Motivational skills Stakeholder Management skills Documentation Management Key Performance Indicators Maintenance Compliance Simulator Utilization Simulator Calibration Accuracy Simulator Performance Feedback Key Interfaces Internal Interfaces Technical Training Teams Collaborate with other members of the simulator maintenance team and technical departments to ensure effective communication and teamwork Collaborate with other shift engineers and technicians to ensure smooth handovers and effective communication between shifts Educational and Experience Requirements Minimum Education requirements Bachelor s / Diploma degree in Engineering and/or related field experience in an airline operational environment with appropriate DGCA license Experience Minimum Desired 3+ years of relevant experience with aviation Simulator Training and Maintenance Extensive and comprehensive knowledge of the airline/ airport operation and aviation industry Prior Experience as Simulator Engineer for Airbus and Boeing Simulators

Job Purpose Responsible for conducting maintenance, inspections, and repairs on flight simulators, including Airbus and Boeing simulators Ensure the proper functioning and airworthiness of simulators, adhering to aviation regulations, safety standards, and established maintenance procedures Key Accountabilities Simulator Maintenance Engineering Perform routine maintenance, inspections, and system checks on flight simulators to ensure their proper functioning and airworthiness Conduct troubleshooting and diagnose malfunctions in simulator systems, avionics, and components Collaborate with technical teams and vendors to address and resolve technical issues effectively Ensure compliance with aviation regulations, manufacturers guidelines, and maintenance standards during all maintenance activities Assist in developing and implementing a preventive maintenance plan for flight simulators to prevent potential failures and ensure consistent performance Conduct scheduled preventive maintenance tasks as per established procedures Work with the Manager - Simulator Maintenance and training department to incorporate relevant emergency scenarios into simulator training sessions Conduct simulator calibration checks and maintain calibration records to ensure accuracy and reliability Collaborate with other members of the simulator maintenance team and technical departments to ensure effective communication and knowledge sharing Identify and address any technical issues or discrepancies promptly in coordination with the Manager - Simulator Maintenance Team Management Lead the team and provide direction on execution / implementation of tasks by prioritizing functional and organizational goals accordingly Build a strong and motivated team, ensure the right people are in place to foster positive team spirit and facilitate teamwork across the Safety function Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills/Qualities Required Interpersonal Skills Communication Skills Knowledge of Industry Compliance Relationship Management Motivational skills Stakeholder Management skills Documentation Management Key Performance Indicators Maintenance Compliance Simulator Utilization Simulator Calibration Accuracy Simulator Performance Feedback Key Interfaces Internal Interfaces Technical Training Teams Collaborate with the Training Head and CMS Head to ensure maintenance activities take place as strategically planned Collaborate with other members of the simulator maintenance team and technical departments to ensure effective communication and knowledge sharing External Interfaces Vendors/Suppliers Collaborate with third party vendors and suppliers; assess the quality of vendors, solve any issues pertaining to manufacture defects/recurring defects Educational and Experience Requirements Minimum Education requirements Bachelor / Diploma degree in Engineering and/or related field experience in an airline operational environment with appropriate DGCA license Experience Minimum Desired 6+ years of relevant experience with aviation Simulator Training and Maintenance Extensive and comprehensive knowledge of the airline/ airport operation and aviation industry Prior Experience as Simulator Engineer for Airbus and Boeing Simulators

Associate Manager - Sim Maintenance Location: Mumbai | Mar 27, 2025 Job Purpose Responsible for conducting maintenance, inspections, and repairs on flight simulators, including Airbus and Boeing simulators Ensure the proper functioning and airworthiness of simulators, adhering to aviation regulations, safety standards, and established maintenance procedures Key Accountabilities Simulator Maintenance Engineering Perform routine maintenance, inspections, and system checks on flight simulators to ensure their proper functioning and airworthiness Conduct troubleshooting and diagnose malfunctions in simulator systems, avionics, and components Collaborate with technical teams and vendors to address and resolve technical issues effectively Ensure compliance with aviation regulations, manufacturers guidelines, and maintenance standards during all maintenance activities Assist in developing and implementing a preventive maintenance plan for flight simulators to prevent potential failures and ensure consistent performance Conduct scheduled preventive maintenance tasks as per established procedures Work with the Manager - Simulator Maintenance and training department to incorporate relevant emergency scenarios into simulator training sessions Conduct simulator calibration checks and maintain calibration records to ensure accuracy and reliability Collaborate with other members of the simulator maintenance team and technical departments to ensure effective communication and knowledge sharing Identify and address any technical issues or discrepancies promptly in coordination with the Manager - Simulator Maintenance Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills/Qualities Required Interpersonal Skills Communication Skills Knowledge of Industry Compliance Relationship Management Motivational skills Stakeholder Management skills Documentation Management Key Performance Indicators Maintenance Compliance Simulator Utilization Simulator Calibration Accuracy Simulator Performance Feedback Key Interfaces Internal Interfaces Technical Training Teams Collaborate with the Training Head and CMS Head to ensure maintenance activities take place as strategically planned Collaborate with other members of the simulator maintenance team and technical departments to ensure effective communication and knowledge sharing External Interfaces Vendors/Suppliers Collaborate with third party vendors and suppliers; assess the quality of vendors, solve any issues pertaining to manufacture defects/recurring defects Educational and Experience Requirements Minimum Education requirements Bachelor / Diploma degree in Engineering and/or related field experience in an airline operational environment with appropriate DGCA license Experience Minimum Desired 6+ years of relevant experience with aviation Simulator Training and Maintenance Extensive and comprehensive knowledge of the airline/ airport operation and aviation industry Prior Experience as Simulator Engineer for Airbus and Boeing Simulators

Job Description Job Purpose The Chief Ground Instructor will be responsible to ensure ground training quality and curriculum at the Air India FTO for the AI Cadet Pilot Program per requirements of the DGCA CPL and the airline. The CGI will oversee all ground instructors, standardization of all ground training, and maintenance of training records. Key Accountabilities Ensure compliance to all regulatory requirements for Pilot Ground trainings and examinations (DGCA, BCAS, etc.) Supervise all ground instructors for pilot training and ensure standardization of all theoretical knowledge instruction for the Air India FTO Cadet Pilot Program Ensure instructor positions are filled appropriately basis knowledge, skills training, and experience for respective positions. Exercise full functional and administrative control over pilot ground training curriculum, evaluation, scheduling, and record-keeping. Conduct Standardization Committee meetings for maintaining training policies. Ensure maintenance of all training aids, highlight deficiencies in training standards to Head, FTO and Director, Aviation Academy Develop and maintain relationships with key stakeholders and regulatory bodies. Ensure preparation and update training documents like SOPs, Aircraft-specific circulars, etc. Oversee preparation of Cadet Pilot Training Curriculum for pilot ground training and ensure updates reflecting latest operating techniques, experience, instructions and DGCA regulations.

Job Description Job Purpose Drive improvement in the dispatch team by post-facto analysis, identifying best practices, and flagging deviations from operating standards to ensure operational excellence. Key Accountabilities Strategic Leadership in Dispatch Operations: Develop and implement strategic initiatives to enhance Flight Dispatch operations, ensuring alignment with company objectives and Policies. Conduct post-facto analysis of dispatch processes, identifying deviations from best practices and areas for improvement. Assist in supervision and control of all flights, operational control functions and exercise functional and administrative control. Obtain feedback from pilots on dispatch related issues, and refer to Head DOPs, when required. Participates in the FMC [Fuel management Committee] in Flight Operations to formulate, manage and initiatives to optimize Fuel Usage and Flight Cost in Flight Operations. Participate in Conflict Risk Assessment Zone Committee and provide Flight Dispatch with routing options, keeping suitable mitigations in place. Provide performance insights and recommendations to the Head of DOPs for continuous improvement. Performance Management and Optimization: Monitor key performance indicators (KPIs) related to dispatch efficiency, on-time performance, and safety compliance, implementing corrective actions as needed. Drive continuous improvement initiatives to optimize dispatch processes, minimize delays, and enhance operational efficiency. Cross-Functional Collaboration: Coordinate closely with the COE Dispatch team to share insights, best practices, and lessons learned from post-facto analysis of dispatch operations. Collaborate with external partners, such as regulatory authorities and industry organizations, to stay updated on aviation regulations and industry standards impacting dispatch operations. Leadership and Talent Development: Provide effective leadership and mentorship to the COE Dispatch team, fostering a culture of excellence, innovation, and continuous learning. Identify talent gaps and training needs within the team, developing and implementing training programs to enhance skills and capabilities. Encourage cross-functional collaboration and knowledge-sharing among team members to foster a high-performance culture within the COE Dispatch department. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role. Aviation Regulations Compliance Conformance Operational Strategy Development Analytical Thinking COE Leadership Resource Optimization Communication Excellence Continuous Improvement

We are looking for a ServiceNow Senior Developer to join our team and help us deliver innovative solutions for our airline. You will be responsible for designing, developing, testing, and maintaining ServiceNow applications and integrations. You will also collaborate with other developers, analysts, and stakeholders to ensure the quality and performance of the solutions. Responsibilities Develop and customize ServiceNow applications and modules using JavaScript, HTML, CSS, AngularJS, and REST/SOAP APIs. Implement and configure ServiceNow features such as workflows, business rules, UI actions, UI policies, data policies, client scripts, ACLs, notifications, reports, and dashboards. Integrate ServiceNow with other systems and platforms using MID server, web services, email, and other methods. Perform unit testing, system testing, and user acceptance testing of ServiceNow solutions. Debug and troubleshoot issues and defects in ServiceNow code and configuration. Document and maintain technical specifications and user guides for ServiceNow solutions. Provide technical support and guidance to end users and other stakeholders. Follow best practices and standards for ServiceNow development and administration. Stay updated with the latest ServiceNow features and enhancements. Qualifications Bachelor s degree in computer science, Information Systems, or related field. At least 4 years of experience in ServiceNow development and administration. Strong knowledge of ServiceNow platform, modules, and applications. Proficient in JavaScript, HTML, CSS, Angular, and REST APIs. Experience in creating and modifying workflows, forms, reports, and dashboards using ServiceNow tools and scripting. Experience in using ServiceNow APIs, integrations, and web services. Experience in using ServiceNow Studio, Update Sets, and Application Scoping. Certification in ServiceNow System Administrator, Application Developer, or Implementation Specialist is a plus. Excellent communication, collaboration, and problem-solving skills. Ability to work independently and as part of a team.

Role & responsibilities Assist in logistics/documentation at legal such as preparation of case files, exhibits, notarization and other documentation. Coordinate with inhouse and external counsels/firms involved from time to time for the above purpose. Digitization of legal files and maintenance of such copies on the database/archive.Maintain, monitor and update legal database (litigations & legal notices) from time to time in respect of hearing dates, deadlines, disposals, new matters etc. in consultation with inhouse & external counsels/law firms/court websites. Assist inhouse counsels in maintaining their case calendars.Processing of the invoices of the lawyers/law firms for the entire network (domestic & international). Track and ensure timely payment. Maintenance of records of settled/unsettled invoices and follow-up with finance. Other routine admin support on day-to-day basis such as receipt & segregation of legal notices & forwarding them to appropriate teams, maintenance of petty cash, manage departmental supplies, courier/speed post, ensure delivery/receipt of documents to/from lawyers/law firms, assistance/support to inhouse counsels on as required basis, maintenance of legal library, and such other admin. tasks. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.