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Contact Centre - Non Voice

Contact Centre - Non Voice

Air India

1 - 5 years

4 - 8 Lacs

Gurugram

Posted:3 weeks ago| Platform:

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Skills Required

Outbound Usage Customer service Customer complaints Management Continuous improvement Operations Quality compliance Amadeus

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for efficiently handling and resolving customer grievances and complaints related to our products and services. Working under the guidance of the Specialist-Grievance Resolution- Non-Voice, you will address customer concerns with empathy and professionalism, aiming to achieve prompt and satisfactory resolutions. Respond to customers chat and make outbound calls as appropriate. Manage and resolve customer complaints. Responsible for governing customer email communications to ensure adherence to company policies, regulatory requirements, and service standards. Ensure the quality, compliance, and efficiency of email correspondence, as well as drives continuous improvement in email governance processes. Ensure creation of standard / non-standard responses for various customer service executives for handling all e-mails in line with the company s operational vision and objectives Education- Full Time Graduation only Knowledge on GDS Tools- Amadeus Experience required- 1 to 5 yrs Should be comfortable with rotational shifts and week offs.

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Air India

www.airindia.in

Aviation

Mumbai

Approx. 14,000 Employees

57 Jobs

Key People

Campbell Wilson

MD & CEO
Vinod Hejmadi

Chief Operating Officer
Ravi Jadhav

CFO

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