Responsibilities : Be able to have On-Point communication in a proficient manner Relay all information needed & as provided Address customers in a professional and respectful manner Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary Maintain up-to-date knowledge on business areas Maintain broad knowledge about company products and services Consistently communicating new issues to managers so as a company we can establish a solution to the problem Required Skills & Qualifications: Customer Support Experience in US. Business Environment - Banking or Financial Servixes preferred. Good Communication Skills (English USA) Sensitization in American Culture Open to work in Night Shift Proficiency in Typing (35 wpm) Ability to handle distressed Customers Accountability is required from each individual
Job_Description":" Company Profile Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fin-tech products & solutions. We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive. We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods. Priority is an employee-first organization and we continually strive to ensure their professional and personal success supported by employee-friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success. About Role: Are you ready to take your career to the next level in the world of financial services? Join us as a Payment Operations, Senior Analyst where you\u2019ll play a crucial role in managing and supporting cash management products. This is your opportunity to work with a dynamic team, engage with diverse clients, and drive operational excellence. Be a part of the team that values innovation, client satisfaction and professional growth. Job Description: As a Senior Analyst within Payment Operations, you will manage and assist with daily processing of payments, ensuring accuracy and timelines. Investigating and resolving payment exceptions: Addressing Rejections, returns and Duplicate Payments. Monitor and maintain accurate records and adhering to payment deadlines and identifying potential issues. Execute daily defined operational Run book tasks. Responding to queries and issues via JIRA service desk and via Emails. Duties Include: \u200b Reconcile payment transactions and ensure proper ledger entries for all Payment processing Platforms. Monitor and resolve payment discrepancies, failures, and exceptions identified by reconciliation or in our daily and ad hoc tasks processing. Manage and execute regular activities with a focus on quality and efficiency of various tasks following the runbook, best practices and other process documentation. Identify inefficiencies in payments routing and propose improvements. Work closely on complex Payments workflows requiring investigations and coordinate with technical and non-technical teams across internal and external stakeholders solving daily payment related queries/issues/challenges. Ensure compliance with internal policies, industry regulations, and payments regulators. Monitor and respond to requests via department email inboxes. Complete daily Reserve and Suspended releases by assigned deadlines. Prepare wire release requests. Assist with daily reconciliation of platforms. Work with accounting to provide detailed reports. Maintain Refund and ETF Adjustment Ledgers. Prepare and maintain third party Collection files. Prepare and maintain monthly Write Off and Residual Recovery Ledger. Other duties as assigned. \u200bAudit Jira tickets to make sure we are performing corrective actions maintaining SLA and reviewing with the manager to find out gaps if any. Create and Manage SOP documents for all our processes. Coordinate with different teams to deliver solutions for payment processing issues. Work, report and recover daily ACH returns from Sponsor Banks. Work, report and correct daily Merchant Settlement rejects from Back End Platform. Requirements Education and Experience Requirements: A Bachelor degree in any discipline.
We at Priority are looking for a proactiveand detail-oriented HRpersonnel to manage end to end operations and support seamlesscoordination between employees, team leaders, and the management. The role willact as a single point of contact for all of our night shift employee -relatedmatters and contribute to building a responsive, transparent, and compliant HRenvironment. The position also includes supporting general administrative needsand ensuring smooth office operations. Key Responsibilities: Providing guidanceand support to employees on HR-related inquiries, policies, and procedures. Serving as the first line of contact for all team member inquiries via People Tickets, email and / or slack. Work closelywith team leaders and department managers to understand employee issues and providetimely resolutions in line with company policies. Identifyingopportunities for process improvements within HR operations and contributing tostreamlining HR processes and systems. Accurately completing off boarding formalities, drawing actional insights from information gathered from exit interviews Manage attendance, leave administration, andcoordinate monthly payroll inputs with accuracy. Maintain and update HR records, employeefiles, and ensure data integrity within HRIS tools. Coordinate monthly townhalls, ensuringsmooth execution and agenda alignment. Handle compliance with labour laws, internalHR policies, and audit requirements. Drive employee engagement programs,coordinate internal communications, and support RR initiatives. Foster apositive workplace culture by proactively identifying potential issues andgathering employee feedback. Collaborating on HRprojects and leading initiatives, such as performance management, talentprocesses, and diversity and inclusion programs. Liaise with other departments, such as Talent Acquisition, Admin,and IT, to ensure a smooth and efficient workflow. Address internal administrative including queries relatedto access cards, seating, travel/cab arrangements, coordination with cafeteriavendor, and supervising housekeeping staff. Requirements Requirements: Bacheloror Masterdegree in HumanResources, or related field.
We are seeking a Senior UX Designer to join our innovative and dynamic team. This role is ideal for an experienced design professional with 710 years of UX/UI design experience, a strong foundation in design principles, and a compelling portfolio of detailed case studies. The ideal candidate will possess a degree from a reputable design institution or a master's degree in design, with proven ability to lead end-to-end design processes and deliver intuitive, user-centric digital experiences. Key Responsibilities: Lead the UX design process from concept to execution, ensuring alignment with business goals and user needs. Collaborate cross-functionally with product managers, developers, and other stakeholders to deliver user-centered design solutions. Conduct user research, usability testing, and analyze findings to inform design strategies and improvements. Create visually engaging user interfaces, icons, and illustrations that adhere to brand guidelines. Develop high-fidelity prototypes and iterate designs using tools such as Figma, focusing on usability and accessibility. Communicate design concepts clearly to stakeholders and advocate for user experience best practices. Mentor junior designers and foster a collaborative, creative team environment. Stay abreast of industry trends, emerging technologies, and UX/UI best practices to continuously enhance design outcomes. Required Qualifications: Bachelor's degree from a reputable design school or Master's degree in Design. 710 years of hands-on experience in UX/UI design with a focus on user research and usability. Proficiency in design tools such as Figma, Adobe Creative Suite (Photoshop, Illustrator). Experience with prototyping tools like Figma, Adobe XD, or Sketch. Strong grasp of UX/UI principles, interaction design, and information architecture. Demonstrated ability to maintain Figma design systems, advanced prototyping, and reusable components. Exceptional stakeholder management and communication skills. Portfolio featuring detailed case studies that demonstrate end-to-end design thinking and problem-solving. Preferred Qualifications: Working knowledge of front-end technologies (HTML, CSS, JavaScript) and their impact on design decisions. Familiarity with motion design principles and animation tools. Experience with responsive design, mobile-first development, and web accessibility standards. Ability to simplify complex requirements into intuitive and elegant user interfaces.
Work in production support shifts and off hour production emergencies. Monitoring production environment and ensure smooth functioning. Develop complex queries for analysis, monitoring and report generation. Analyzing, identifying root cause and resolving technical problems by understanding business operations, product features and technical solution. Automating scheduled production processes. Testing and controlling the changes applied to test and production Environment. Documenting of all processes, as appropriate. Perform level of effort estimates for assigned tasks and change orders. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Ability to communicate issues at all levels within an organization Ability to leverage resources to identify and triage issues Ability to adhere to strict escalation timelines Preferred Qualifications: Should have scored 70% & above in 10th and 12th grade. A Minimum of a Bachelors degree in Computer Science or related software engineering discipline or equivalent Must be willing to work on-call and in rotational shifts as part of regular work schedule or off hours when required. Past experience monitoring, maintaining, analyzing and tuning MySQL, MSSQL in a highly available environment. a central requirement. Knowledge in MemSQL, Snowflake, Redshift, Elasticsearch will be preffered.
To support our rapid growth, we are seeking talented,motivated engineers to join our office in Chandigarh who will be part of adynamic global team delivering and supporting technology infrastructure to meetthe growth needs of the business. As an AS Engineer, you will collaborate withthe Engineering and Development teams to ensure the designed product andservice is fully operational with streamlined process and procedures forongoing support and maintenance. Application Support Engineer will take ownershipof resolving product issues through its life cycle and communication tomultiple stakeholders. Engineers will ensure process adherence and focus ondelivering Quality output.To be successful, you must be an excellent teamplayer and self-motivated person who can carry out duties with minimalsupervision. Requirements Work in production support shifts and off hour production emergencies. Monitoring the production environment and ensuring smooth functioning. Develop complex queries for analysis, monitoring and report generation. Analyzing, identifying root cause and resolving technical problems byunderstanding business operations, product features and technical solutions. Automating scheduled production processes. Testing and controlling the changes applied to the test and productionEnvironment. Documenting of all processes, as appropriate. Perform level of effort estimates for assigned tasks and change orders. Works on complex issues where analysis of situations or data requires anin-depth evaluation of variable factors. TrainJunior Engineers and other members of the Application Team. Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)
Job_Description":" Responsibilities : Be able to have On-Point communication in a proficient manner Relay all information needed & as provided Address customers in a professional and respectful manner Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary Maintain up-to-date knowledge on business areas Maintain broad knowledge about company products and services Consistently communicating new issues to managers so as a company we can establish a solution to the problem Requirements Required Skills & Qualifications: Academics - B.Com Graduate Customer Support Experience in US. Business Environment - Banking or Financial Servixes preferred. Good Communication Skills (English USA) Sensitization in American Culture Open to work in Night Shift Proficiency in Typing (35 wpm) Ability to handle distressed Customers Accountability is required from each individual Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)
Be able to have On-Point communication in a proficient manner Relay all information needed & as provided Address customers in a professional and respectful manner Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary Maintain up-to-date knowledge on business areas Maintain broad knowledge about company products and services Consistently communicating new issues to managers so as a company we can establish a solution to the problem Requirements Required Skills & Qualifications: Academics - B.Com Graduate Customer Support Experience in US. Business Environment - Banking or Financial Services preferred. Good Communication Skills (English USA) Sensitization in American Culture Open to work in Night Shift Proficiency in Typing (35 wpm) Ability to handle distressed Customers Accountability is required from each individual Benefits td { border: 1px solid rgb(204, 204, 204) }br { } 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)
Job_Description":" As an Analyst, you shall be responsiblefor helping out with Transaction Processing for our subscribers who wouldrequire CFT Resources at IDC to help them with. This would include, however, not limited upto: -Document Management -Transaction Processing -Payments Investigation -Reporting An ideal candidate shall be learning-focused,intellectually curious, results-oriented, high-energy professional who is astructured thinker, comfortable in building trust- based relationships withclients and across the company Responsibilities: -Creditor Outreach & Inbound Query Handling (Voice & Web) - Transaction Processing -CRM Updation. -Document Processing. -Mailbox Updation. -Report Compilation. -Take ownership of issues & tasks tofollow-up on outstanding requests and escalate issues when necessary. -Maintain up-to-date knowledge on businessarea. -Maintain broad knowledge about companyproducts and services. -Consistently communicating new issues tomanagers so as a company we can establish a solution to the problem Requirements Required Skills & Qualifications: -**B.Com Graduate -**Transaction Processing -Banking or Financial Services in Voice Environment preferred (Phonebanking) - Basic MS Office Knowledge - Good Spoken & Written Business Communication Skills (EnglishUSA) - Open to work in Night Shift - Proficiency in Typing (35 wpm) - Accountability is required from eachindividual.
Job_Description":" As an Analyst SSG, you shall be responsible for helping out with Transaction Processing for our subscribers who would require CFT Resources at IDC to help them with. This would include, however, not limited up to: -Document Management -Transaction Processing -Payments Investigation -Reporting An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in building trust- based relationships with clients and across the company Responsibilities: -Creditor Outreach & Inbound Query Handling (Voice & Web) - Transaction Processing -CRM Updation. -Document Processing. -Mailbox Updation. -Report Compilation. -Take ownership of issues & tasks to follow-up on outstanding requests and escalate issues when necessary. -Maintain up-to-date knowledge on business area. -Maintain broad knowledge about company products and services. -Consistently communicating new issues to managers so as a company we can establish a solution to the problem Requirements Required Skills & Qualifications: -**B.Com Graduate -**Transaction Processing - Banking or Financial Services in Voice Environment preferred (Phonebanking) - Basic MS Office Knowledge - Good Spoken & Written Business Communication Skills (English USA) - Open to work in Night Shift - Proficiency in Typing (35 wpm) - Accountability is required from each individual. Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)
Job_Description":" Responsibilities : Be able to have On-Point communication in a proficient manner Relay all information needed & as provided Address customers in a professional and respectful manner Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary Maintain up-to-date knowledge on business areas Maintain broad knowledge about company products and services Consistently communicating new issues to managers so as a company we can establish a solution to the problem Requirements Required Skills & Qualifications: Should have scored 60% & above throughout academics - B.Com Graduate Customer Support Experience in US. Business Environment - Banking or Financial Servixes preferred. Good Communication Skills (English USA) Sensitization in American Culture Open to work in Night Shift Proficiency in Typing (35 wpm) Ability to handle distressed Customers Accountability is required from each individual Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)
Job_Description":" We are seeking a dedicated and detail-oriented Engineer DBA to join our team. This role involves managing and optimizing database performance, providing L1 support, and ensuring the integrity and security of our databases. The ideal candidate should be adaptable, possess strong analytical skills, and be comfortable working in shifts, including weekends if required. \u200b Shift Work: Willingness to work in general and evening shifts as required. Database Monitoring: Continuously monitor and optimize database performance, focusing on query throughput and storage resources. L1 Support: Provide Level 1 support during on-call shifts, troubleshooting and resolving database connectivity issues, and responding promptly to automated alerts. Collaboration: Work closely with Lead DBAs and management to implement change requests and database enhancements. Ticket Management: Create and manage tickets in JIRA for all DBA activities and tasks. Database Software Knowledge: Demonstrate an understanding of all components of database software and maintain a working knowledge of all database objects. Alerts Setup: Configure alerts and thresholds for effective database monitoring. User Management: Define roles for user access management and implement other security measures. Documentation : Create and maintain database documentation and reports. SQL Proficiency: Write and execute SQL queries (DDL/DML) in accordance with business requirements. Script Review: Review database scripts to ensure quality and efficiency. Sprint Deployments: Execute DML/DDL/DCL scripts during regular Sprint deployments. Patching and Upgrades: Participate in the patching, migration and upgrading of databases along with Senior DBAs/lead. Automate repetitive tasks using scripts (e.g., Python, Shell). Document database configurations, procedures, and standards. \u200b Requirements Mandatory Skills : Any RDBMS(Mysql/MS SQL) , Database Administration, AWS RDS Education and Experience Requirements : Education: Any graduate with a focus on Computer Science or a related field preferred. Database Experience: Proficient in Any database technology (Mysql/MS SQL/MongoDB) & AWS RDS Operating Systems: Knowledge of Linux and Python is essential. Tools Familiarity: Experience with JIRA; familiarity with tools such as AWS RDS, Workbench, Datadog, Percona or other relevant monitoring tools. SQL Knowledge: Strong understanding of SQL queries and database management.
Be able to have On-Point communication in a proficient manner Relay all information needed & as provided Address customers in a professional and respectful manner Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary Maintain up-to-date knowledge on business areas Maintain broad knowledge about company products and services Consistently communicating new issues to managers so as a company we can establish a solution to the problem Requirements Required Skills & Qualifications: B.Com Graduate Customer Support Experience in US. Business Environment - Banking or Financial Services preferred. Good Communication Skills (English USA) Sensitization in American Culture Open to work in Night Shift Proficiency in Typing (35 wpm) Ability to handle distressed Customers Accountability is required from each individual
Job_Description":" Responsibilities : Be able to have On-Point communication in a proficient manner Relay all information needed & as provided Address customers in a professional and respectful manner Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary Maintain up-to-date knowledge on business areas Maintain broad knowledge about company products and services Consistently communicating new issues to managers so as a company we can establish a solution to the problem Requirements Required Skills & Qualifications: Academics - B.Com Graduate Customer Support Experience in US. Business Environment - Banking or Financial Servixes preferred. Good Communication Skills (English USA) Sensitization in American Culture Open to work in Night Shift Proficiency in Typing (35 wpm) Ability to handle distressed Customers Accountability is required from each individual
Work in production support shifts and off hour production emergencies. Monitoring the production environment and ensuring smooth functioning. Develop complex queries for analysis, monitoring and report generation. Analyzing, identifying root cause and resolving technical problems byunderstanding business operations, product features and technical solutions. Automating scheduled production processes. Testing and controlling the changes applied to the test and productionEnvironment. Documenting of all processes, as appropriate. Perform level of effort estimates for assigned tasks and change orders. \u200b Works on complex issues where analysis of situations or data requires anin-depth evaluation of variable factors. TrainJunior Engineers and other members of the Application Team. Requirements Demonstratean ability to work under pressure to meet deliverables accurately and on time Excellentcommunication, interpersonal, organizational, time management and leadershipskills Collaborateeffectively with other teams within department and the Organization. Must be ableto resolve problems on a daily basis, handle conflict and make effectivedecisions under pressure. Determination,Dependability, Integrity, Professionalism Must be willing to work on-call and in rotationalshifts as part of regular work schedule or off hours when required. Past experience monitoring, maintaining, analyzingand tuning MySQL, MSSQL in a highly available environment. a centralrequirement.
Be able to have On-Point communication in a proficient manner Relay all information needed & as provided Address customers in a professional and respectful manner Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary Maintain up-to-date knowledge on business areas Maintain broad knowledge about company products and services Consistently communicating new issues to managers so as a company we can establish a solution to the problem Requirements Required Skills & Qualifications: B.Com Graduate Customer Support Experience in US. Business Environment - Banking or Financial Servixes preferred. Good Communication Skills (English USA) Sensitization in American Culture Open to work in Night Shift Proficiency in Typing (35 wpm) Ability to handle distressed Customers Accountability is required from each individual
Job_Description":" As a Cloud Engineer within Cloud Services, you will have the opportunity to build & support the broad use of Amazons utility computing web services (e.g., Amazon EC2, Amazon RDS, Amazon Redshift, and Amazon EMR). Your broad responsibilities will include: monitoring the product infrastructure and application availability, identifying and ensuring the resolution of the incident to meet the defined SLA; developing deep expertise in the monitoring tools and Public/Private Cloud technologies as well as broad know-how around how applications and services are constructed; and manage the operational tasks of the infrastructure to ensure the compliance related to fintech domain. Being a Cloud Engineer, you will provide exceptional monitoring skills to identify any incident and timely escalation to get the issue resolved. You will gain the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture. The ideal candidate will have experience working with industry best practices for security, standards and compliance for managing large-scale solutions . Requirements Requirements 24x7 Operational Support as per requirement Supporting cloud computing infrastructure of business products/applications Incident management to resolve the issues and keep the adverse business impact to minimal Assistance support for the production application deployments across Public/Private Cloud Keep your technical skills current while maintaining a pulse on industry trends with experience in the following key areas: Technical Web/API,CRM, Mobile technology, and deployments Operational Web/API, Mobile Services operations, management, and security Basic understanding of software development tools and methodologies, security compliance, or state-of-the-art architectures (e.g. terraform, containers, serverless, data lakes, ML etc.) Understanding of Public & Private Cloud infra Demonstrated ability to adapt to new technologies and learn quickly Strong verbal and written communications skills. Passion for evangelizing and presenting technical concepts to developers, IT management, business functions, and executives Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)
Job_Description":" 3+ years of experience in Managed File Transfer (MFT) administration, automation, Cloud integration and ETL The ideal candidate will drive the modernization, automation, and governance of file transfer workflows, ensuring compliance, performance, and operational efficiency The position requires effective communication and technical skills with a willingness to learn and implement tools and strategies The candidate must be willing to design and implement solutions, work on new technology projects and improve within our current file transfer Deep understanding of secure file transfer protocols (SFTP/FTPS/HTTPS/SSH) Hands-on experience with Managed File Transfer platforms in MFT platforms File Transfer solutions Scripting and automation skills (Python, Bash, PowerShell) Experience with Cloud platforms (AWS) Experience with Linux/Windows Operating systems Excellent analytical, problem solving, and troubleshooting skills Ability to multitask, manage high-priority initiatives and coordinate the activities with Service Delivery to completion Ability to work in a team setting with a diverse group: operations support, application and service delivery teams Requirements As a Senior File Managed Engineer you will work with a team of to manage the MFT platform which is consumed by internal and external partners performing a mission critical function You will help ensure five nines uptime by ensuring the platform is architected following best practices and has implemented proper alerting and monitoring Collaborate with cross functional teams in Agile standups to understand file transfer requirements and implement appropriate solutions Oversee the end-to-end file transfer process including planning, scheduling, and execution Provide L3 Support, serve as an escalation point for more File Managed team members to promptly resolve issues Develop automation and self-service mechanisms to reduce friction using the platform and ensure secure, efficient transfer of data between internal and external systems Implement observability & logging using Splunk Monitor performance, implement alerting, proactively resolve errors that arise through automation Ensure security and compliance; conform to industry best practices and corporate policies to safeguard sensitive information from end-to-end Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)
Job_Description":" This is a remote position. Job Overview: We are seeking a highly skilled and proactive Database Administrator (DBA) with expertise in managing MySQL, SQL Server (on Windows-based environments), AWS RDS, Aurora, on-premise databases, and MongoDB Atlas. The ideal candidate will have a strong background in database replication, clustering, high availability, backup and recovery strategies, performance optimization, and automation. Proficiency in Python, Shell scripting, and MongoDB Atlas as a secondary skill is essential, alongside extensive experience in SQL Server administration on Windows environments. Familiarity with modern monitoring tools like Datadog and Percona is also required. Key Responsibilities: 1. Database Management & Optimization Configure and manage MySQL databases on AWS RDS, Aurora, and on-premise environments. Configure and manage SQL Server databases in Windows-based environments, handling installation, configuration, backups, and optimization. Manage MongoDB Atlas clusters, including creation, configuration, performance monitoring, and scaling. Manage AWS RDS and Aurora replicas for MySQL databases to ensure load balancing and high availability. Perform AWS RDS instance sizing and scaling, adjusting resources based on workload requirements and cost optimization. Monitor database performance, implement query optimization, and create indexing strategies to ensure high performance. Troubleshoot database issues, analyze logs, and optimize queries for performance enhancements using tools such as Amazon CloudWatch, Enhanced Monitoring, Performance Insights, and Slow Query Logs for MySQL. Automate regular database tasks such as backups, monitoring, and scaling adjustments using Python and Shell scripting. 2. Backup & Disaster Recovery Develop and implement backup and recovery strategies for MySQL, SQL Server, and MongoDB Atlas using tools like MySQL Dump, Percona XtraBackup, Windows SQL Server backup strategies, and MongoDB Atlas backup strategies. Ensure point-in-time recovery (PITR) capabilities and test disaster recovery processes regularly to guarantee business continuity. Perform regular disaster recovery tests for MySQL, SQL Server, and MongoDB Atlas databases. Automate backup processes and manage backup verifications using Python or Shell scripting. 3. Security & Compliance Implement and enforce database security policies by managing access controls, user permissions, and encryption mechanisms for MySQL, SQL Server (on Windows), and MongoDB Atlas. Stay updated with MySQL, SQL Server, and MongoDB Atlas security threats and ensure that all database systems adhere to internal and external security compliance standards. Automate security tasks such as enforcing encryption or auditing user access using Python or Shell scripting. 4. High Availability & Scalability Optimize database replication, clustering, and high availability solutions for MySQL (on AWS RDS, Aurora), SQL Server (Always On Availability Groups in Windows environments), and MongoDB Atlas. Ensure auto-scaling configurations for MySQL databases on AWS and SQL Server on-premise to meet fluctuating demands. Implement and manage read replicas and MySQL Cluster Replication for MySQL, and Always On Availability Groups for SQL Server to ensure fault tolerance and load balancing. Leverage MongoDB Atlas features like Auto-Scaling, Sharding, and Replica Sets to ensure high availability and performance. 5. Maintenance & Upgrades Patch and upgrade MySQL, SQL Server, and MongoDB Atlas databases in both cloud and on-premise environments with minimal downtime and operational disruption. Perform routine health checks, database cleanup, and schema optimization tasks to ensure high performance. Automate maintenance tasks such as patching, cleanup, and schema migrations using Python or Shell scripting. 6. Monitoring & Reporting Implement automated monitoring using Datadog, Percona Monitoring, MongoDB Atlas Monitoring, Amazon CloudWatch, and other tools to ensure databases are operating efficiently. Set up alerts and dashboards to monitor key metrics such as CPU, memory, disk I/O, query performance, replication lag, and shard performance for MySQL, SQL Server, and MongoDB Atlas. Review and analyze audit logs, slow query logs, and performance insights to troubleshoot and resolve performance bottlenecks. Use Python and Shell scripting to create custom monitoring solutions and automate the reporting of database health metrics. 7. Cost Optimization Monitor and manage AWS RDS, Aurora, and MongoDB Atlas resource utilization, identifying opportunities for cost savings through Reserved Instances, right-sizing, and other cost-optimization techniques. Regularly review and adjust configurations for storage, CPU, and memory to prevent over-provisioning and ensure cost-effectiveness. Automate resource tracking and cost analysis tasks using Python and Shell scripting. 8. Database Migration & Upgrades Oversee seamless database migrations from on-premise systems to AWS RDS, Aurora, and MongoDB Atlas, utilizing tools like AWS Database Migration Service (DMS) for MySQL and MongoDB Atlas migration tools. Plan, execute, and test MySQL, SQL Server, and MongoDB Atlas version upgrades while minimizing downtime and operational disruptions. Automate migration tasks using Python and Shell scripting for efficiency. 9. Archival & Cleanup Strategies Develop and implement archival strategies to handle large data volumes while ensuring efficient data storage and retrieval for MySQL, SQL Server, and MongoDB Atlas. Implement database cleanup strategies, including log rotation, obsolete data removal, and partitioning for performance improvements. Automate archival and cleanup processes using Python or Shell scripting. Requirements 5+ years of experience as a MySQL DBA, SQL Server DBA, and managing MongoDB Atlas clusters with expertise in cloud and on-premise environments. Strong experience with MySQL Cluster Replication, AWS RDS Replicas, backup/recovery strategies, and high availability solutions for both MySQL and SQL Server (on Windows), and MongoDB Atlas. Proficiency in MySQL, SQL Server, and MongoDB Atlas performance tuning, query optimization, and indexing strategies. Experience with automated monitoring using tools such as Datadog, Percona Monitoring, MongoDB Atlas Monitoring, and AWS CloudWatch. Expertise in Python and Shell scripting for automating database administration tasks. Experience with basic Linux administration for MySQL environments, and Windows Server for SQL Server. Knowledge of AWS RDS, Aurora, EC2, IAM, MongoDB Atlas, and CloudWatch. Familiarity with MySQL database replication, clustering, and high availability configurations, as well as Always On Availability Groups for SQL Server. Expertise in SQL, schema design, data migration, and ETL processes. Experience with MongoDB Atlas features such as sharding, replica sets, and auto-scaling. Understanding of cloud cost optimization and resource management strategies. Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)
Job_Description":" Company Profile: Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fin-tech products & solutions. We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive. We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods. Priority is an employee-first organization and we continually strive to ensure their professional and personal success supported by employee-friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success. About Role: Are you ready to take your career to the next level in the world of financial services? Join us as a Payment Operations, Analyst where you\u2019ll play a crucial role in managing and supporting cash management products. This is your opportunity to work with a dynamic team, engage with diverse clients, and drive operational excellence. Be a part of the team that values innovation, client satisfaction and professional growth. Analyst Job Description: As an Analyst within Payment Operations, you will manage and be responsible for handling banking operations tasks. Support day-to-day processing of financial transactions, ensure operational efficiency and maintain regulatory compliance. Analyst will play a key role in processing, analysing and reconciling transactions as well as identifying areas for improvement within banking operations. Duties Include: BANKING OPERATIONS: -- Transaction monitoring Monitoring job notifications and bank acknowledgements for both Inbound and Origination NACHA and ICL files including returns. Reviewing Inbound Wires and outbound wires and handle exceptions. Managing remote deposit checks sent by Clients and refund checks received from Creditors, Courier vendors and Service providers. Conduct testing in identifying bank processing behaviour and CFT system ledgers for all FBO accounts. Handling ACH and ICL processing exceptions i.e., Affidavits, Late returns, etc. Build checklist for possible transaction exceptions and handle them on timely manner. Generate reports in Looker platform to monitor volume trends. -- Support activities Coordinate with New/ Existing bank partners for opening new bank accounts. Coordinate with Bank partners for company name and company id whitelisting for new Subscribers. Handle POA (proof of authorization) requests from the bank partners through JSD (Jira) ticketing tool. Co-ordinate with different teams to deliver solutions for bank-ops processing issues. Support banks on their annual audits. -- Cost optimization Handling fund optimization rules to active optimal interest income. Onboarding new bank partners and conduct price negotiations. Manage volume distribution between the bank partners to achieve optimal processing cost. RECONCILIATION SUPPORT: Reviewing of Previous day BAI files and monitoring Recon jobs. Monitor daily balance reconciliation and identify discrepancies. Coordinate with internal teams to resolve the discrepancies within SLA. Review transaction reconciliation and get the discrepancies resolve within SLA. Support Finance team in building accounting entries by providing Liability and asset reports. Support auditors by providing requested information related to transactions processed in system. Other Activities: Monitor and respond to requests via department email inboxes. Assist with daily reconciliation of platforms. Other duties as assigned. Audit Jira tickets to make sure we are performing corrective actions maintaining SLA and reviewing with the manager to find out gaps if any. Help in creating the SOP documents for all our processes. Coordinate with different teams to deliver solutions for payment processing issues. Participate in acceptance testing in both QA and production environments to verify enhancements and bug fixes related to payment operations features. Requirements Education and Experience Requirements: A Bachelor degree in any discipline. 1 year of experience in payment processing. Good understanding of Banking and Payments industry. Ability to understand end to end process flow, consider downstream impacts when decision making. Ability to coordinate and organize work while meeting and handling multiple deadline processes. Ability to multi-task and balance numerous activities simultaneously. Proficiency in MS Office, particularly Excel. Basic knowledge of MySQL, NACHA guidelines, or the U.S. banking system or accounting systems. Good communication skills both written and verbal. Be a team player. Must have the ability to work independently. Highly motivated and strong attention to detail. Benefits Benefits: 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)