Analyst, Customer Support Voice (MXC Rekeys)

Job Description

Job_Description":" Company Profile Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fin-tech products & solutions. We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive. We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods. Priority is an employee-first organization and we continually strive to ensure their professional and personal success supported by employee-friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success. About Role: Are you ready to take your career to the next level in the world of financial services? Join us as a Payment Operations, Senior Analyst where you\u2019ll play a crucial role in managing and supporting cash management products. This is your opportunity to work with a dynamic team, engage with diverse clients, and drive operational excellence. Be a part of the team that values innovation, client satisfaction and professional growth. Job Description: As a Senior Analyst within Payment Operations, you will manage and assist with daily processing of payments, ensuring accuracy and timelines. Investigating and resolving payment exceptions: Addressing Rejections, returns and Duplicate Payments. Monitor and maintain accurate records and adhering to payment deadlines and identifying potential issues. Execute daily defined operational Run book tasks. Responding to queries and issues via JIRA service desk and via Emails. Duties Include: \u200b Reconcile payment transactions and ensure proper ledger entries for all Payment processing Platforms. Monitor and resolve payment discrepancies, failures, and exceptions identified by reconciliation or in our daily and ad hoc tasks processing. Manage and execute regular activities with a focus on quality and efficiency of various tasks following the runbook, best practices and other process documentation. Identify inefficiencies in payments routing and propose improvements. Work closely on complex Payments workflows requiring investigations and coordinate with technical and non-technical teams across internal and external stakeholders solving daily payment related queries/issues/challenges. Ensure compliance with internal policies, industry regulations, and payments regulators. Monitor and respond to requests via department email inboxes. Complete daily Reserve and Suspended releases by assigned deadlines. Prepare wire release requests. Assist with daily reconciliation of platforms. Work with accounting to provide detailed reports. Maintain Refund and ETF Adjustment Ledgers. Prepare and maintain third party Collection files. Prepare and maintain monthly Write Off and Residual Recovery Ledger. Other duties as assigned. \u200bAudit Jira tickets to make sure we are performing corrective actions maintaining SLA and reviewing with the manager to find out gaps if any. Create and Manage SOP documents for all our processes. Coordinate with different teams to deliver solutions for payment processing issues. Work, report and recover daily ACH returns from Sponsor Banks. Work, report and correct daily Merchant Settlement rejects from Back End Platform. Requirements Education and Experience Requirements: A Bachelor degree in any discipline.