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Priority Technology Holdings
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Analyst, Customer Support Voice

Analyst, Customer Support Voice

Priority Technology Holdings

1 - 4 years

3 - 7 Lacs

Chandigarh

Posted:2 weeks ago| Platform:

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Skills Required

Cloud computing Monitoring tools Compliance Enterprise architecture Cloud Services amazon redshift Customer support private cloud Operations CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

As a Cloud Engineer within Cloud Services, you will have the opportunity to build & support the broad use of Amazons utility computing web services (e.g., Amazon EC2, Amazon RDS, Amazon Redshift, and Amazon EMR). Your broad responsibilities will include: monitoring the product infrastructure and application availability, identifying and ensuring the resolution of the incident to meet the defined SLA; developing deep expertise in the monitoring tools and Public/Private Cloud technologies as well as broad know-how around how applications and services are constructed; and manage the operational tasks of the infrastructure to ensure the compliance related to fintech domain.

Being a Cloud Engineer, you will provide exceptional monitoring skills to identify any incident and timely escalation to get the issue resolved. You will gain the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture. The ideal candidate will have experience working with industry best practices for security, standards and compliance for managing large-scale solutions .

Requirements

24x7 Operational Support as per requirement

Supporting cloud computing infrastructure of business products/applications

Incident management to resolve the issues and keep the adverse business impact to minimal

Assistance support for the production application deployments across Public/Private Cloud

Keep your technical skills current while maintaining a pulse on industry trends with experience in the following key areas:

Technical Web/API,CRM, Mobile technology, and deployments

Operational Web/API, Mobile Services operations, management, and security

Basic understanding of software development tools and methodologies, security compliance, or state-of-the-art architectures (e.g. terraform, containers, serverless, data lakes, ML etc.)

Understanding of Public & Private Cloud infra

Demonstrated ability to adapt to new technologies and learn quickly

Strong verbal and written communications skills.

Passion for evangelizing and presenting technical concepts to developers, IT management, business functions, and executives

Benefits

5 Days Working
One Complimentary Meal per Day
Internet Reimbursement
Gym Reimbursement
Group Medical Insurance
Mental Health support benefits
Relocation Assistance (if Applicable)

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Analyst, Customer Support Voice