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Priority Technology Holdings
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Analyst, Customer Support Voice

Analyst, Customer Support Voice

Priority Technology Holdings

1 - 4 years

3 - 7 Lacs

Chandigarh

Posted:3 weeks ago| Platform:

Apply

Skills Required

Business communication Senior Analyst Investigation Customer support Transaction processing Document management Medical insurance MS Office Financial services CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

As an Analyst, you shall be responsiblefor helping out with Transaction Processing for our subscribers who wouldrequire CFT Resources at IDC to help them with.

This would include, however, not limited upto:

-Document Management

-Transaction Processing

-Payments Investigation

-Reporting

An ideal candidate shall be learning-focused,intellectually curious, results-oriented, high-energy professional who is astructured thinker, comfortable in building trust- based relationships withclients and across the company

Responsibilities:

-Creditor Outreach & Inbound Query Handling (Voice & Web)

- Transaction Processing

-CRM Updation.

-Document Processing.

-Mailbox Updation.

-Report Compilation.

-Take ownership of issues & tasks tofollow-up on outstanding requests and escalate issues when necessary.

-Maintain up-to-date knowledge on businessarea.

-Maintain broad knowledge about companyproducts and services.

-Consistently communicating new issues tomanagers so as a company we can establish a solution to the problem

Requirements

Required Skills & Qualifications:

-**B.Com Graduate

-**Transaction Processing -Banking or Financial Services in Voice Environment preferred (Phonebanking)

- Basic MS Office Knowledge

- Good Spoken & Written Business Communication Skills (EnglishUSA)

- Open to work in Night Shift

- Proficiency in Typing (35 wpm)

- Accountability is required from eachindividual.

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Analyst, Customer Support Voice