Analyst, Customer Support Voice (Passport)

0 - 3 years

2 - 5 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"
As an Analyst SSG, you shall be responsible for helping out with Transaction Processing for our subscribers who would require CFT Resources at IDC to help them with.
This would include, however, not limited up to:
-Document Management
-Transaction Processing
-Payments Investigation
-Reporting
An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in building trust- based relationships with clients and across the company

Responsibilities:
-Creditor Outreach & Inbound Query Handling (Voice & Web)
- Transaction Processing
-CRM Updation.
-Document Processing.
-Mailbox Updation.
-Report Compilation.
-Take ownership of issues & tasks to follow-up on outstanding requests and escalate issues when necessary.
-Maintain up-to-date knowledge on business area.
-Maintain broad knowledge about company products and services.
-Consistently communicating new issues to managers so as a company we can establish a solution to the problem

Requirements
Required Skills & Qualifications:
-**B.Com Graduate
-**Transaction Processing - Banking or Financial Services in Voice Environment preferred (Phonebanking)
- Basic MS Office Knowledge
- Good Spoken & Written Business Communication Skills (English USA)
- Open to work in Night Shift
- Proficiency in Typing (35 wpm)
- Accountability is required from each individual.

Benefits
  • 5 Days Working
  • One Complimentary Meal per Day
  • Internet Reimbursement
  • Gym Reimbursement
  • Group Medical Insurance
  • Mental Health support benefits
  • Relocation Assistance (if Applicable)

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