Lead generation specialistOutbound salesB2B Sales Social Media Lead GenerationBusiness Develpoment RepresentativeExcellent communication required5 Days (Sat&Sun fix off)24*7 ShiftsCabs available

Technical Support Exe (TSE)International Voice CampaignTroubleshooting skillsPayment Gateway knowledgeRotational Shifts and week offs24*7 ShiftsGrad/undergrad with min 6 months expCabs available for females only

Looking for Regional speakersWhat are we looking at :- 0-5 years of experience in BPO/customer service industry.Excellent communication skills in English (written & spoken) and Gujarati language.Ability to work on callsStrong problem-solving skills with attention to detail. What are we providing :- Salary upto 20k per month'Good environment and growth opportunities with the organization. Please connect and share your profile to Vanshika.kashyap @gmail.com

Exciting Opportunity: Customer Support Specialist - Home Security (International Voice) - GurgaonKey Responsibilities:Provide exceptional customer support via international voice channels, addressing inquiries, resolving issues, and ensuring customer satisfaction.Troubleshoot technical issues related to our home security systems, guiding customers through solutions effectively.Understand customer needs and provide accurate information about our products, services, and policies.What We Are Looking For:Graduate in any discipline.Minimum 1 year of experience in an international voice support role.Excellent communication skills (both verbal and written) with a neutral accent and strong active listening abilities.Technical aptitude and a basic understanding of technology; prior experience with home security systems is a plus.Willingness to work in rotational shifts and be available 24*7, including night shifts.Flexibility to work on a 5-day working schedule with rotational offs.What We Offer:Competitive CTC up to 3.5 Lakhs per annum (commensurate with experience and skills).Good growth opportunities within a rapidly expanding organization.Positive and supportive work environment.Opportunity to work with a leading brand in the home security industry.Blended process exposure.Ready to take the next step in your career?Contact Person :- Vanshika yadav { vanshika.yadav@transcom.com } Kriti Gupta { Kriti.gupta@transcom.com }Vanshika Kashyap { Vanshika.kashyap@transcom.com } Click on the "Apply Now" button to submit your application.We look forward to hearing from you!

As a Fintech Chat Associate, you will serve as the first point of contact for customers seeking assistance with our fintech products and services. You will provide exceptional customer service over the phone, addressing inquiries, resolving issues, and ensuring that our customers have seamless experience with our platform. This role requires strong communication skills, a passion for technology, and a deep understanding of fintech products.Key Responsibilities:Customer Support: Handle inbound customer calls regarding account-related issues, product inquiries, technical support, and troubleshooting.Product Knowledge: Maintain a thorough understanding of the company's fintech products and services to effectively address customer concerns and provide detailed information.Issue Resolution: Identify customer issues and escalate to appropriate departments when necessary, ensuring prompt and efficient resolution.Technical Assistance: Provide basic technical support related to product features, account setup, and other fintech services.Customer Education: Educate customers on how to use our platform effectively, including navigating the website, using apps, and accessing features.Cross-Functional Collaboration: Work closely with the operations, sales, and tech teams to communicate customer feedback and ensure customer satisfaction.Feedback Collection: Capture customer feedback to help improve products and services and provide insights to the product development team.Compliance and Security: Ensure that all customer interactions follow legal and regulatory guidelines for data protection and security in the fintech industry.Qualifications:Education: Any Undergraduate/Graduate can apply Skills and Competencies:Customer-Centric Mindset: Passionate about delivering excellent customer experiences.Tech-Savvy: Comfortable navigating fintech platforms, troubleshooting digital products, and using customer relationship management (CRM) software.Empathy: Ability to connect with customers and understand their needs, building trust and rapport.Perks and benefits Shift Timings: 24*7 (Preferably US Shift)Salary: Best in IndustryCab Facility: Both waysShare Resume at Chandarani.khot@Transcom.com

Role & Key ResponsibilitiesMeet and exceed Client Metrics: External & Internal Training Metrics to be consistently GreenTake complete responsibility of performance on the Training and SLA/KPI metricsDrive/identify improvement areas in assigned area/project especially 0- 90 days performanceCollaborate with operations, and other stake holders for the delivery as per SOWDevelop Controls to minimize external and internal escalationsOverall implementation, planning and improvement of the Transactional Quality FrameworkSet up, improve, drive and streamline TNI, Refresher & other internal processes related to TrainingResponsible for leading, motivating and supervising the team of Trainers assignedAs an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired resultsTo identify root causes of variances in metrics (if any)To propose corrective/improvement solutions based on facts and data and implement and monitorimprovement projects in the processCollect Data and perform analysis and RCA on metrics and publish reports accordinglyCreate and maintain Knowledge base and up skilling of resources with change in the processFocus on identification and highlight any/all compliance defects and recommend training or action planOwn compliance, data security and risk assessment for the process highlight noncompliance in time to avoid surprises or before reported by external sourcesKey skills and knowledge:. Excellent verbal and written communication skills. Should be willing to work in shifts along with the team in customer business time. Should be a good team player with willingness to learn and drive to achieve. Practice and focused on MetricsQualification: Graduate in any disciplineWork Environment and Conditions:. The role is based in an office environment. Day shifts only from 9 am to 9 pm (Any 9 hours shift). For females shift timing will end at 8 pm. 6 days work weekShare Resume at Rahul.Raj@Transcom.com