Day shift premium process_ Pune

Job Description

Transcom Hiring for day shift premium process Role & responsibilities Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to meet customers' needs. Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback. Maintain records of all interactions with customers using CRM software (e.g., Salesforce). Escalate complex issues to senior team members when necessary. Preferred candidate profile Must Have Graduation Degree. Must have good communication skills, Interpersonal skills . Contact Person: Nilesh 9074857487 Nilesh.Vishwakarama@transcom.com Transcom: Office No 1501, 1508 15th Floor, Nyati Enthral Sr.no. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014 Interview Date & Time 20 May to 24 May 2025 10 am to 4:30 pm Shift: Male 9 am to 9 pm any 9 hours. Female: 9 am to 8 pm any 9 hours 6 days working 1 rotational week off **Please do carry hard copy of your cv**