Customer Support Representative

0 - 2 years

2 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

Were looking for a Customer Support Executive (CSR) to be the main point of contact for our customers.You’ll handle messages, help resolve queries, follow up where needed, and keep things organised behind the scenes.

This role is ideal if you enjoy helping people, coordinating with teams, and keeping systems running smoothly.

What You’ll Do

  • Respond to customer queries on Calls, WhatsApp and email during working hours
  • Support existing customers, program participants, and post-purchase queries
  • Share clear and accurate information on orders, timelines, and next steps
  • Coordinate with internal teams to resolve issues smoothly
  • Log customer interactions, follow-ups, and status updates in the our tracking system

What We’re Looking For

  • Graduate in any discipline
  • 1 year experience in customer support, operations, healthcare, wellness, or D2C is preferred
  • Basic proficiency in spreadsheets and digital tools

What We Offer

  • Supportive, dynamic women-first work environment
  • Startup exposure with fast learning and high ownership
  • Structured onboarding and training
  • Fresher-friendly role with guidance and support
  • Opportunity to grow into senior CSR, operations, or program coordination roles

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