Team Lead - Payment Operations

About Role:

Are you ready to take your career to the next level in the world of financial servicesJoin us as a Payment Operations Team Lead where you\ll play a crucial role in managing and supporting cash management products. This is your opportunity to work with a dynamic team, engage with diverse clients, and drive operational excellence. Be a part of the team that values innovation, client satisfaction and professional growth.

Key Responsibilities:

• Manage all payment operations to ensure tasks are completed within SLA, and internal and external inquiries are addressed with proper response.
  

• Oversee multiple payment processing functions including ACH, wire transfers, checks and card payments as well as reconciliation of payment channels.
  

• Supervise, schedule, and prioritise tasks for the Pay\-ops team members to meet departmental workload and scheduling needs.
  

• Ensure SLAs, cut\-offs, and settlement timelines are met; proactively monitor queues, dashboards, and alerts.
  

• Train, coach, monitor performance, conduct evaluations, and manage disciplinary actions for Pay\-ops team staff as necessary to achieve departmental goals.
  

• Directly lead a team of Pay\-ops Analysts and serve as the escalation point for payment issues. Collaborate closely with internal teams (Compliance\ / AM\ / Technical\ / Engineering) and external partners (banks, vendors) to resolve issues swiftly.
  

• Support Pay\-Ops Manager in identifying and executing new projects aimed at improving Pay\-ops operations and product offerings.
  

• Drive operational excellence through SOPs, controls, and continuous improvement (Lean\/automation).
  

• Prepare and present operational metrics, insights, and executive updates.
  

• Maintain all the department\-related documentation like SOP\/Run\-books.
  

• Create Process\/Payments flows for better understanding and reference.
  

• Develop and manage capacity plans and resource management
  

  
  Requirements

  Education and Experience Requirements:
  

  • A Bachelor\degree in any discipline.
    

  • The Candidate should have experience in leadership roles within the fin\-tech industry.
    

  • Total of 7\-10 years experience of relevant experience.
    

  • Minimum 2 years of experience in Payment Operations at Priority.
    

  • Good understanding of the Banking and Payments industry.
    

  • Ability to understand end\-to end process flow, consider downstream impacts when decision making.
    

  • Ability to coordinate and organize work while meeting and handling multiple deadline processes.
    

  • Demonstrated ability to multi\-task and balance numerous activities simultaneously.
    

  • Be a team player.
    

  • Must have the ability to work independently.
    

  • Ability to multitask, prioritise, and meet deadlines.
    

  • Highly motivated and strong attention to detail.
    

  • Good knowledge of NACHA ACH guidelines, USD\/FX wire transfers, card payment and mobile checks processing.
    

  • Proficiency in MS Office, particularly Excel.
    

  • Excellent communication skills both written and verbal.
    

  • Knowledge of TSYS, First Data systems a plus.
    

  • A postgraduate degree or MBA is a plus.