SUMMARY We are looking for fast-readers and do-ers with a strong attention to detail.We transport cargo every day to over >100 stations across Asia on behalf of our customers, and coordinate with many Cargo Terminal Operators (CTOs). We rely heavily on CTOs and ground handlers to ensure we can maximize our ability to sell and transport cargo. To ensure the reliability of CTOs and ground handlers, we maintain strong communication with Team Leaders who will be overseeing the air operations team on a daily basis. They will be the main people advising the management on on-the-ground feedback from the customers and the operations teams. Their input is critical to ensure we consistently improve the quality and standard of service. A DAY IN A LIFE As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to: Address complaints and key concerns impacting staff morale and performance. Ensure consistent daily tool box meeting with the team Responsible to conduct the Weekly, Monthly operation meeting with the operation team (To be minuted) Manage and coordinate and oversee all aspects of operations for air freight, including loading, unloading, and handling of shipments. Handle requirements for dangerous or controlled goods and ensure to have proper export controlled permits, licenses etc by AWB level. Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks Drive, control and prepare operations performance and ensure achieve the overall KPI set by the organization Analysing productivity data and optimising staffing and operation capacity Advise authorities and other teams on contingency plans during incidents involving hazardous materials or goods. Develop Standard Operating Procedures (SOPs) for operations in accordance with industry standards and regulations. Liaise with airline personnel, ground handling teams, and freight forwarders to ensure timely and efficient movement of cargo. Handle critical issues through liaison with station managers, airport authorities and internal departments to effectively deal with situations. Collaborate with various departments to streamline processes and enhance overall efficiency. Establish SOPs for handling hazardous materials or goods. Monitor and update costs related to operations, including fuel costs, plastic sheets, and other expenses. Identify safety and security risks and develop plans to reduce identified risks. Lead continuous improvement projects to improve work safety and security. Propose initiatives to enhance productivity and innovation. Manage staff conflicts and complaints. Respond to customs related enquiries including commodity coding, trade preference, duties, valuation and customs transit Oversee customs entry work ensuring accurate and timely submission and follow up action for import and export declarations. Provide cover for brokers when needed Ensuring all shipment transition from one place to another place remain within the set SLA Developing and implementing training modules, coaching for courier to meet the criteria of seamless operational process with successful operation rate Engaging, evaluating and onboarding 3PL to maintain KPI performance Identify, build and enforce process improvements to manage the driver operations team effectively. Troubleshoot and solve issues faced by delivery partners and merchants. Drawing and Analyzing forecast with minimal marginal error to ensure well fleet utilization Leading new project and new shipment trial to reduce CPP Delivery (FM/LM) and its timeline. Evaluating and Analyzing for fleet and community budgeting along with commercial volume forecasted Increase capacity of FM/LM delivery to cater the forecast volume from commercial At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders: Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves Do what is needed to get things done, as they believe speed is more important than anything else to effect change Over communicate, particularly as they are all quite autonomous Take care of our staff, and treat them as they would want to be treated Are rigid on goals, but flexible on the details SKILLS These are minimum-requirement skills and a must-have for the role: Strong communication skills Strong interpersonal skills - ability to speak English fluently Able to operate computer programmes such as microsoft office Working experience with standard data-entry software Meticulous with work - double checking for accuracy of data entry

Job Description Job Title : Quality Analyst II Location : India About AirAsia MOVE AirAsia MOVE is a dynamic travel technology company that s redefining the way people experience travel. As part of the Capital A Group, we aim to deliver seamless, customer-centric solutions that combine innovation and operational excellence. By focusing on creating delightful customer journeys, we re shaping the future of budget travel. About the Role As a Quality Analyst II, you will play a key role in ensuring the quality and reliability of our web and mobile applications. You will be responsible for designing and executing BDD test cases (Gherkin format), maintaining test automation scripts, and conducting comprehensive front-end and back-end testing. In this role, you will collaborate closely with cross-functional teams in an agile environment to provide valuable insights on testability and usability. Your expertise in debugging, API testing, and automation will contribute to delivering seamless digital experiences. If you have a keen eye for detail, a proactive mindset, and a passion for continuous improvement, we d love to have you on board. Key Responsibilities Your core responsibilities can include (but are not limited to) Lead projects quality efforts Design test cases in BDD format (Gherkin script) Carry out test execution for Front end (Web/Mobile) and Backend test cases Help to maintain and execute test automation scripts and projects. Ensure everything is logged in test management tools Work closely with the product team to provide timely and meaningful feedback regarding testability and usability Create detailed, comprehensive and well-structured test plans and test cases based on the requirements Estimate, prioritise, plan, and coordinate testing activities Design, develop, execute automation scripts Investigate and create bug reports Work in agile environment and closely collaborate with different teams in the company, participating in the development processes Key Qualifications 2-5 years of experience with mobile and/or web applications. Solid understanding of mobile and web technologies. Solid understanding on how to design and write test cases in Gherkin script format. Solid understanding of testing mobile and/or web applications end-to-end. Knowledge on knowing how to use debugging tools is a bonus. Knowledge of Quality Assurance principles, methods and processes. Experience in services/API testing. A passion for learning and continuous improvement. Nice to have experience in Load testing, Stress testing and Security testing. If can communicate with the team in English and proceeding demo of sprint achievement will be better Why Join AirAsia MOVE? Lead the security strategy for a cutting-edge travel technology company. Collaborate with passionate and innovative teams on projects that impact millions of customers globally. Competitive compensation and benefits package, along with opportunities for professional growth and development.