Airasia

SUMMARY We are looking for fast-readers and do-ers with a strong attention to detail.We transport cargo every day to over >100 stations across Asia on behalf of our customers, and coordinate with many Cargo Terminal Operators (CTOs). We rely heavily on CTOs and ground handlers to ensure we can maximize our ability to sell and transport cargo. To ensure the reliability of CTOs and ground handlers, we maintain strong communication with Team Leaders who will be overseeing the air operations team on a daily basis. They will be the main people advising the management on on-the-ground feedback from the customers and the operations teams. Their input is critical to ensure we consistently improve the quality and standard of service. A DAY IN A LIFE As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to: Address complaints and key concerns impacting staff morale and performance. Ensure consistent daily tool box meeting with the team Responsible to conduct the Weekly, Monthly operation meeting with the operation team (To be minuted) Manage and coordinate and oversee all aspects of operations for air freight, including loading, unloading, and handling of shipments. Handle requirements for dangerous or controlled goods and ensure to have proper export controlled permits, licenses etc by AWB level. Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks Drive, control and prepare operations performance and ensure achieve the overall KPI set by the organization Analysing productivity data and optimising staffing and operation capacity Advise authorities and other teams on contingency plans during incidents involving hazardous materials or goods. Develop Standard Operating Procedures (SOPs) for operations in accordance with industry standards and regulations. Liaise with airline personnel, ground handling teams, and freight forwarders to ensure timely and efficient movement of cargo. Handle critical issues through liaison with station managers, airport authorities and internal departments to effectively deal with situations. Collaborate with various departments to streamline processes and enhance overall efficiency. Establish SOPs for handling hazardous materials or goods. Monitor and update costs related to operations, including fuel costs, plastic sheets, and other expenses. Identify safety and security risks and develop plans to reduce identified risks. Lead continuous improvement projects to improve work safety and security. Propose initiatives to enhance productivity and innovation. Manage staff conflicts and complaints. Respond to customs related enquiries including commodity coding, trade preference, duties, valuation and customs transit Oversee customs entry work ensuring accurate and timely submission and follow up action for import and export declarations. Provide cover for brokers when needed Ensuring all shipment transition from one place to another place remain within the set SLA Developing and implementing training modules, coaching for courier to meet the criteria of seamless operational process with successful operation rate Engaging, evaluating and onboarding 3PL to maintain KPI performance Identify, build and enforce process improvements to manage the driver operations team effectively. Troubleshoot and solve issues faced by delivery partners and merchants. Drawing and Analyzing forecast with minimal marginal error to ensure well fleet utilization Leading new project and new shipment trial to reduce CPP Delivery (FM/LM) and its timeline. Evaluating and Analyzing for fleet and community budgeting along with commercial volume forecasted Increase capacity of FM/LM delivery to cater the forecast volume from commercial At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders: Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves Do what is needed to get things done, as they believe speed is more important than anything else to effect change Over communicate, particularly as they are all quite autonomous Take care of our staff, and treat them as they would want to be treated Are rigid on goals, but flexible on the details SKILLS These are minimum-requirement skills and a must-have for the role: Strong communication skills Strong interpersonal skills - ability to speak English fluently Able to operate computer programmes such as microsoft office Working experience with standard data-entry software Meticulous with work - double checking for accuracy of data entry

Job Description Job Title : Quality Analyst II Location : India About AirAsia MOVE AirAsia MOVE is a dynamic travel technology company that s redefining the way people experience travel. As part of the Capital A Group, we aim to deliver seamless, customer-centric solutions that combine innovation and operational excellence. By focusing on creating delightful customer journeys, we re shaping the future of budget travel. About the Role As a Quality Analyst II, you will play a key role in ensuring the quality and reliability of our web and mobile applications. You will be responsible for designing and executing BDD test cases (Gherkin format), maintaining test automation scripts, and conducting comprehensive front-end and back-end testing. In this role, you will collaborate closely with cross-functional teams in an agile environment to provide valuable insights on testability and usability. Your expertise in debugging, API testing, and automation will contribute to delivering seamless digital experiences. If you have a keen eye for detail, a proactive mindset, and a passion for continuous improvement, we d love to have you on board. Key Responsibilities Your core responsibilities can include (but are not limited to) Lead projects quality efforts Design test cases in BDD format (Gherkin script) Carry out test execution for Front end (Web/Mobile) and Backend test cases Help to maintain and execute test automation scripts and projects. Ensure everything is logged in test management tools Work closely with the product team to provide timely and meaningful feedback regarding testability and usability Create detailed, comprehensive and well-structured test plans and test cases based on the requirements Estimate, prioritise, plan, and coordinate testing activities Design, develop, execute automation scripts Investigate and create bug reports Work in agile environment and closely collaborate with different teams in the company, participating in the development processes Key Qualifications 2-5 years of experience with mobile and/or web applications. Solid understanding of mobile and web technologies. Solid understanding on how to design and write test cases in Gherkin script format. Solid understanding of testing mobile and/or web applications end-to-end. Knowledge on knowing how to use debugging tools is a bonus. Knowledge of Quality Assurance principles, methods and processes. Experience in services/API testing. A passion for learning and continuous improvement. Nice to have experience in Load testing, Stress testing and Security testing. If can communicate with the team in English and proceeding demo of sprint achievement will be better Why Join AirAsia MOVE? Lead the security strategy for a cutting-edge travel technology company. Collaborate with passionate and innovative teams on projects that impact millions of customers globally. Competitive compensation and benefits package, along with opportunities for professional growth and development.

About AirAsia Move: AirAsia MOVE is a digital travel lifestyle app that aims to revolutionize the travel experience by offering seamless and integrated services for booking flights, accommodations, activities, and more. As part of the AirAsia Group, we are dedicated to providing innovative solutions that enhance the digital travel lifestyle. Role Summary: We are seeking a highly skilled and experienced Engineering Manager to lead our Flights Engineering team, specifically focusing on Search / Ancillary capabilities. The ideal candidate will have a strong background in backend and frontend technologies, a passion for developing scalable and robust flights systems, and a proven track record of managing engineering teams. Key Responsibilities: Lead and manage the Flights Engineering team responsible for the development and maintenance of the Flights platform focused on Search, Ancillary for Pre-booking and Post booking journeys. Oversee the design, development, and deployment of backend services using Java, Spring Boot, SQL, Redis, and Google Cloud Platform (GCP). Ensure the integration and seamless functionality of frontend components developed with React for web and React Native for mobile applications. Collaborate with cross-functional teams including Product Management, UX/UI, and Operations to deliver high-quality and reliable flights solutions. Mentor and develop team members, fostering a culture of continuous learning and improvement. Drive the adoption of best practices in software engineering, including code quality, testing, and automation. Oversee budgeting, resource allocation, and staffing for the Flights Engineering team. Monitor system performance and reliability, proactively identifying and addressing potential issues. Stay updated with the latest industry trends and technologies to ensure our flight platform remains competitive and innovative. Technical Requirements: Proficiency in Java and Spring Boot. Strong experience with SQL and database design. Knowledge of Redis for caching solutions. Expertise in deploying and managing services on Google Cloud Platform (GCP). Solid understanding of React and its ecosystem. Skills Leadership : Demonstrated leadership skills with the ability to mentor, motivate, and guide a team of engineers. Analytical Skills : Exceptional problem-solving abilities with a strategic approach to addressing challenges. Communication : Excellent communication skills for effective stakeholder engagement and team collaboration. Project Management : Effective project management capabilities to handle multiple priorities in a dynamic environment. Qualifications: Bachelors degree in Computer Science, Engineering, or a related field; Masters degree preferred. 8+ years of experience in software development, with at least 3 years in a leadership or management role. Proven experience in building and maintaining high-performance, scalable microservices. Strong problem-solving skills and the ability to make technical decisions in a fast-paced environment. Excellent communication and collaboration skills. Experience working in an Agile/Scrum environment. Experience with other cloud platforms and technologies. Knowledge of travel tech and APIs and practices of travel tech companies. Familiarity with DevOps practices and tools. Reporting Line: This position reports to the Head of Engineering Flights. Why Join Us Lead a key team within Asia s top travel tech company, shaping the future of digital travel. Work in a dynamic, innovative environment with cutting-edge cloud technologies. Benefit from a supportive culture that promotes personal and professional growth. Competitive compensation package including comprehensive benefits.