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Head - CRM (Real Estate)

15 - 20 years

18 - 30 Lacs

Mumbai

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Collection Management CRM Management Recovery Operations Legal Compliance Salesforce CRM Customer Experience Rera Loyalty Programs Customer Life Cycle Management Customer Retention Crm Tool CRM Strategy

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Job Type

Full Time

Job Description

Were looking for an experienced CRM Head to lead post-sales operations and customer experience for a reputed real estate developer. The role involves managing client servicing, documentation, possession, collections, and grievance resolution. Key Responsibilities Drive CRM strategy to enhance customer satisfaction and retention Oversee post-sales processes: documentation, payments, possession, and handovers Handle customer queries, complaints, and escalations effectively Manage annual collections of 100+ Cr with strong control mechanisms Coordinate with Sales, Legal, Finance, and Projects for seamless execution Ensure compliance with RERA and legal documentation standards Implement loyalty and engagement programs post-possession Use CRM tools, ERP systems, and MS Office for reporting and insights Requirements 15+ years in CRM/post-sales, with 5+ years in a leadership role in real estate or construction Strong knowledge of RERA, legal documentation, and possession processes Proven experience in high-value collections management Proficient in CRM software, ERP, and MS Office Excellent communication, problem-solving, and team leadership skills

More Jobs at Careerloop

Head - CRM (Real Estate)

Mumbai

15.0 - 20.0 yrs
|

INR 18 - 30 Lacs

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