57 Loyalty Programs Jobs

Lead Apollo'S omnichannel growth strategy by building seamless integration between online (Apollo 24|7) and offline (Apollo Pharmacy) businesses, to drive user acquisition, engagement, and lifetime value across the Apollo Health ecosystem. Key Responsibilities Develop and scale Apollos Omni strategy, ensuring high retention, LTV, and cross-LOB engagement from users engaging both online and offline Create and track the impact of 3-pronged growth levers: Offline store visibility in online journeys App install for offline transacting users Cross-pollination into adjacent LoBs Lead initiatives to drive app-install for offline transacting users, leveraging physical interactions as well as digital journeys Collaborate with IT/ product teams to enable offline POS + App-level integrations for driving omni behavior Work closely with offline regional heads, city teams, store managers, as well as online product/ tech team to align and drive shared goals. Champion the omni loyalty program (Circle) enabling seamless online-offline benefits (cashbacks, diagnostics, insurance, doctor consults)

Star Bucks is looking for Senior Manager - Loyalty to join our dynamic team and embark on a rewarding career journey. Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

We are seeking a highly motivated and experienced Manager for our Customer Retention Loyalty team. The ideal candidate will have a strong background in managing loyalty programs, with hands-on experience in analytical tools and data modeling. Preference will be given to candidates with experience in the e-commerce fashion domain. Key Responsibilities: Develop and execute customer retention strategies to increase customer loyalty and lifetime value. Manage and optimize loyalty programs, ensuring they align with business objectives and customer needs. Define, track, and achieve KPIs including customer frequency, AOV, revenue contribution, engagement, and retention across different cohorts. Drive automation of the loyalty program, ensuring operational efficiency and scalability. Conduct periodic audits of the loyalty program, including communications, earning and burning mechanisms, and overall functionality. Make the loyalty program self-sustaining by building monetization opportunities that generate revenue to fund loyalty rewards and benefits. Design and manage customer journeys across the platform, enhancing the loyalty experience at each touchpoint. Build and oversee end-to-end communication flows tailored to customer segments and lifecycle stages. Collaborate with internal stakeholders (marketing, product, tech, finance) and external partners to develop and execute special loyalty campaigns and initiatives. Introduce new loyalty services and member benefits aligned with evolving customer expectations. Ensure seamless operational processes for program execution, benefit redemption, customer support, and partner coordination. Analyze customer data to identify trends, behaviors, and opportunities for improving retention and loyalty. Utilize analytical tools and data modeling techniques to measure program effectiveness and optimize performance. Conduct market research to stay updated on industry trends and best practices in customer retention and loyalty. Prepare and present reports on retention performance, insights, and recommendations to senior management. Qualifications: Bachelors degree in Marketing, Business Administration, or a related field. Masters degree is a plus. 8 years+ of experience in customer retention and loyalty management, preferably in the e-commerce fashion domain. Proven track record of managing successful loyalty programs. Strong analytical skills with hands-on experience in tools like SQL, Excel, and Tableau. Excellent communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously. Strong problem-solving skills and attention to detail. Why Join Us: Be part of a dynamic and innovative team at one of Indias top e-commerce platforms. Opportunity to work on cutting-edge projects and make a significant impact on the business. Competitive salary and benefits package. A collaborative and inclusive work environment that values diversity

Digital Design Solutions is looking for CRM Executive to join our dynamic team and embark on a rewarding career journey Developing and implementing CRM strategies to increase customer engagement and loyalty Managing and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system Providing training and support to staff members on the use of the CRM system Conducting customer surveys and gathering feedback to improve customer satisfaction and experience Monitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots

Build strong, long-term relationships with existing customers to generate referrals and repeat business. Promote loyalty programs, referral schemes, and exclusive offers to existing buyers. Identify cross-selling and up-selling

CORPORATE GIFTING Work on all phases of the end to end sales cycle including pre-sales presentations, client persuasions, conducting negotiations clients, Drafting quotes and proposals, Identify new clients, Build Client relationships Required Candidate profile Client coordination, Lead generation , Excellent communication, Advanced Excel - Added Advantage Sales coordination, B2B Corporate Sales, Client Relationship, Leadership Order Processing

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication ,deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn,up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) everyyear, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills : Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience: Total 6 to 8 years of experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualifications : Any Graduate with good Analytical & Technical bend of mind [MBA preferred]

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Role & responsibilities You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience : Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualification: Any Graduate with good Analytical & Technical bend of mind.

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication ,deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Key Deliverables: You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn,up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) everyyear, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills : Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience: Total 6 to 8 years of experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualifications : Any Graduate with good Analytical & Technical bend of mind [MBA preferred]

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Role & responsibilities You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience : Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualification: Any Graduate with good Analytical & Technical bend of mind.

About us As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. At Target, we have a timeless purpose and a proven strategy and that hasn t happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. Overview of Target in India Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you'll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win. Fueling the continued success of one of the world s most beloved and recognized brands is a distinctly capable, creative and innovative Marketing organization. Target Marketing is well known for inspiring and surprising guests, and we pride ourselves on connecting them to the products and experiences they expect and deserve from Target. We study our guests to discover new needs and insights, and then craft every interaction to build brand love. We are market experts who insist on a clear and cohesive understanding of our business objectives, guest segments and behaviors, strategies and tactics, overcoming obstacles and measuring success. Our commitment to partnering both internally and with external agencies gives us a wide range of capabilities, from award-winning creative work to exciting and unique promotional marketing. Leveraging our collective assets and fostering a healthy, supportive and open team culture, we deliver a holistically gratifying experience that guests can only get at Target. About this opportunity A role as Sr Guest Engagement Analyst (Category), Target Circle, you will contribute in delivering upon your respective category s guest/customer engagement strategies to shape how Circle incentivizes and rewards shape guest behavior to deepen their engagement with Circle, categories, and Target broadly. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs Assist & support in creation of quarterly Circle category activation strategies, in close partnerships with Business, Merchandising, Marketing, Digital teams. Determine priorities, calendarization, category & guest goals against which Business & Circle teams will plan & execute against. Own end to end campaign execution in partnership with Data Sciences, Operations, Marketing & Measurement teams with aspects like forecasting, budget management, recapping & campaigne end results analysis. Provide stakeholders with visibility to Circle roadmap, partner with Data Analytics to enable category-level Circle guest insights and performance, and share macro trends and competitive actions in loyalty industry that are relevant to the category and/or guest mindset. Create testing and learning plans to inform future path forward for segmented, personalized Circle offers Evolve Circle s foundational promo strategydefine the role of Circle promos within enterprise promo ecosystem. You will collaborate with both external & internal to Target stakeholders to plan & activate seamless Circle engagement rewards & experience plans. Navigation would be key as including but not limited to following teams have to be aligned for most activationsMarketing, Measurement, Finance, Legal, PPCOE, Data Sciences, Merchant, Finance, Product and other Partner teams. Note- Job duties may change at any time due to business needs About You Bachelor s degree or equivalent relevant work experience MBA in Marketing would be desirable. 5+ years of experience in customer loyalty & retention, category management and/or campaign management Strong business & financial acumen for both retail and loyalty Understanding of forecast and budget management with ability to do extensive financial and data analysis A master collaborator who can inspire trust and confidence with a range of partners Demonstrated leadership and decision-making skills Strong written and oral communication skills Excellent analytical and problem-solving skills Self starter who is comfortable working with ambiguity and can drive initiatives on their own. Strong process, planning and organizational skills High sense of Ownership & accountability, with attention to details & thoroughness. Demonstrated experience organizing information, communicating effectively and working as part of a team Ability to manage multiple projects simultaneously Ability to build trusting relationships with team and enterprise partners, proactively seeking input and collaboration, yet comfortable and confident in declaring own perspective. Defines and communicates success metrics, and ensures that initiatives are prioritized to deliver against success metrics. Synthesizes complex bodies of work across the team into clear, concise, and compelling story-telling Useful Links- Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culture- https://india.target.com/life-at-target/diversity-and-inclusion

About us- As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. At Target, we have a timeless purpose and a proven strategy and that hasn t happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target s global team and has more than 4,000 team members supporting the company s global strategy and operations. Overview of Target in India Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you'll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win. Fueling the continued success of one of the world s most beloved and recognized brands is a distinctly capable, creative and innovative Marketing organization. Target Marketing is well known for inspiring and surprising guests, and we pride ourselves on connecting them to the products and experiences they expect and deserve from Target. We study our guests to discover new needs and insights, and then craft every interaction to build brand love. We are market experts who insist on a clear and cohesive understanding of our business objectives, guest segments and behaviors, strategies and tactics, overcoming obstacles and measuring success. Our commitment to partnering both internally and with external agencies gives us a wide range of capabilities, from award-winning creative work to exciting and unique promotional marketing. Leveraging our collective assets and fostering a healthy, supportive and open team culture, we deliver a holistically gratifying experience that guests can only get at Target. About this opportunity A role as Guest Engagement Analyst Target Circle, you will contribute in building & supporting the vendor engagement team to help define how vendors interact with our Loyalty program, Target Circle. & shape how incentivizes and rewards shape guest behavior to deepen their engagement with Circle, categories, and Target broadly. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs Assist & support in creation of annual & quarterly Circle vendor activation strategies, in close partnerships with Business, Merchandising, Marketing,Ops, Digital teams. Determine priorities, calendarization, category & guest goals against which Business & Circle teams will plan & execute against. Own end to end campaign execution in partnership with Data Sciences, Loyalty Operations, Marketing & Measurement teams with aspects like forecasting, budget management, recapping & campaign end results analysis. Provide stakeholders with visibility to activations roadmap, and share macro trends and competitive actions in loyalty industry that are relevant to the category and/or guest mindset. Create testing and learning plans to inform future path forward for segmented, personalized Circle offers Evolve Circle s foundational promo strategydefine the role of vendor Circle promos within enterprise promo ecosystem. You will collaborate with both external & internal to Target stakeholders to plan & activate seamless Circle engagement rewards & experience plans. Navigation would be key as including but not limited to following teams have to be aligned for most activationsMarketing, Measurement, Finance, Legal, PPCOE, Data Sciences, Merchant, Finance, Product and other Partner teams. Note- Job duties may change at any time due to business needs About You- Bachelor s degree or equivalent relevant work experience MBA in Marketing would be desirable. 2+ years of experience in customer loyalty & retention, vendor liason, working with national brands, category management and/or campaign management Understanding of forecast and budget management with ability to do extensive financial and data analysis A master collaborator who can inspire trust and confidence with a range of partners Strong written and oral communication skills Excellent analytical, decision making and problem-solving skills Self starter who is comfortable working with ambiguity and can drive initiatives on their own. Strong process, planning and organizational skills High sense of Ownership & accountability, with attention to details & thoroughness. Demonstrated experience organizing information, communicating effectively and working as part of a team Ability to manage multiple projects simultaneously Ability to build trusting relationships with team and enterprise partners, proactively seeking input and collaboration, yet comfortable and confident in declaring own perspective. Defines and communicates success metrics, and ensures that initiatives are prioritized to deliver against success metrics. Synthesizes complex bodies of work across the team into clear, concise, and compelling story-telling Useful Links- Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culture- https://india.target.com/life-at-target/diversity-and-inclusion

CORPORATE GIFTING Work on all phases of the end to end sales cycle including pre-sales presentations, client persuasions, conducting negotiations clients, Drafting quotes and proposals, Identify new clients, Build Client relationships Required Candidate profile Client coordination, Lead generation , Excellent communication, Advanced Excel - Added Advantage Sales coordination, B2B Corporate Sales, Client Relationship, Leadership Order Processing

Role & responsibilities Program Development & Strategy Own the product strategy and execution for our App Define, prioritize, and execute a product roadmap that aligns with business impact Gather requirements and prioritize features Oversee UI/UX and testing Collaborate with design, engineering, data, compliance, and medical experts to deliver world-class features Conduct market research and analyze user feedback to identify opportunities for product improvements and new features. Develop and maintain product documentation, including user stories, requirements, and specifications. Track app performance metrics, analyze data, and identify areas for optimization Scale patient-focused loyalty and rewards program that encourages continued engagement. Build loyalty journeys across digital touchpoints (app, portal, email, in-hospital). Continuously optimize reward structures and communication based on data insights. Qualifications: Bachelor's degree in Engineering/Marketing/Business 7+ years of total experience in a B2C mobile product management role, preferably from healthcare/health tech Proven ability to ship and scale mobile apps in sensitive or regulated industries Work closely with engineering, design, marketing, and other teams to ensure seamless development and alignment Comfortable working with clinical stakeholders and translating technical or medical concepts into user-first experiences Excellent communication, collaboration, and leadership skills Ability to work in a fast-paced environment and manage multiple projects simultaneously. Strong understanding of healthcare systems, patient journeys Proficient with CRM, Customer Engagement, and Martech tools Excellent communication, project management, and stakeholder collaboration skills. Qualification: Any Degree/Master's Experience: 6-9 Years Interested applicants can share their CVs @ tejaswita.s@motherhoodindia.com

Work Timings: 10:15 am 7:15 pm Working Days: Monday to Friday (1st and 3rd Saturdays are working; 2nd, 4th & 5th Saturdays are off) Location: Lower Parel, Mumbai (5 minutes from Railway Station) Reports to: Retention Marketing Manager Work Mode: 100% Work from Office Age Criteria: Up to 30 years Why IIDE: IIDE is Asia’s most trusted digital marketing institute, offering government-recognized online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About the Role: As a Retention Marketing Associate at IIDE’s Lower Parel campus, you will play a key role in executing and optimizing retention campaigns across Email, SMS, and WhatsApp channels. You will work closely with cross-functional teams to coordinate campaign execution, manage audience segmentation, monitor campaign performance, and maintain high content and data standards. This is an ideal opportunity for someone with a strategic mindset, technical proficiency, and a passion for data-driven marketing. What You'll Do: Campaign Execution & Coordination: Execute marketing campaigns via Email, SMS, and WhatsApp using tools like MoEngage, Leadsquared, Chat360, and Make. Collaborate with internal teams to align messaging and promotional strategies across platforms. Write clear and engaging copy for campaigns in coordination with the content team. Data Segmentation & Analysis: Analyze customer data from CRM systems to identify trends and segmentation opportunities. Create targeted audience segments to improve personalization and engagement rates. Conduct daily performance analysis of campaigns, providing insights for improvement. Cross-functional Collaboration: Work with various departments to ensure alignment and consistency in CRM efforts. Support the implementation of customer journey automation flows to boost retention. Requirements Must-Have: Experience: 1–2 years of hands-on experience in executing SMS, WhatsApp, and email campaigns. Tech & Tools: Strong understanding of marketing logic, workflows, and automation platforms such as MoEngage, Leadsquared, Chat360, and Make. Data Skills: Proficient in Google Sheets with the ability to use formulas for data segmentation and performance tracking. Digital Marketing Acumen: Basic understanding of digital marketing concepts and metrics. Communication: Strong written communication skills for crafting clear, concise messaging. Analytical Mindset: Ability to interpret data, extract insights, and suggest optimizations for better performance. Nice to Have: Innovation: Ability to recommend creative campaign improvements based on campaign data. Team Player: Collaborative attitude and the ability to thrive in a fast-paced, goal-oriented environment. Attention to Detail: Strong focus on content quality, campaign accuracy, and data hygiene. If you're excited about using marketing automation and customer insights to make a meaningful impact, we’d love to have you on our team.

Were looking for an experienced CRM Head to lead post-sales operations and customer experience for a reputed real estate developer. The role involves managing client servicing, documentation, possession, collections, and grievance resolution. Key Responsibilities Drive CRM strategy to enhance customer satisfaction and retention Oversee post-sales processes: documentation, payments, possession, and handovers Handle customer queries, complaints, and escalations effectively Manage annual collections of 100+ Cr with strong control mechanisms Coordinate with Sales, Legal, Finance, and Projects for seamless execution Ensure compliance with RERA and legal documentation standards Implement loyalty and engagement programs post-possession Use CRM tools, ERP systems, and MS Office for reporting and insights Requirements 15+ years in CRM/post-sales, with 5+ years in a leadership role in real estate or construction Strong knowledge of RERA, legal documentation, and possession processes Proven experience in high-value collections management Proficient in CRM software, ERP, and MS Office Excellent communication, problem-solving, and team leadership skills

Air India Express is hiring for Chief Manager - Loyalty & NPD for Head Quarters- Gurugram Location. Job Purpose Responsible for developing and managing loyalty programs, driving new product development (NPD), and fostering strategic partnerships Responsible for developing and executing the partnership strategy to enhance the airline's loyalty program, drive customer acquisition and retention, and deliver incremental revenue growth Role & responsibilities Strategic Activities 1. Lead the loyalty programs to drive new customer acquisition, development, and retention, and optimization of existing customer engagement 2. Control the cost of the projects and prepare budgets for various projects under Loyalty Program; suggest iteration in the budget in accordance with dynamics 3. Collaborate with customers, clients, internal SMEs, and cross-functional teams to maintain and grow the existing loyalty programs of the airline and seek out and develop new loyalty opportunities. 4. Develop and implement a comprehensive partnership strategy aligned with the airline's overall business objectives and loyalty program goals Functional Activities 5. Interface with customers through field research, usability studies, and surveys to identify/prioritize product needs and ensure an industry-leading loyalty solution that includes program design, creative theme, reward recommendations, communications, insights, program roadmap, ongoing program strategy, and ROI evaluation 6. Responsible for defining, managing, and monitoring the configuration and activities of the Loyalty Management System 7. Drive growth through customer loyalty offerings and leverage analytics and experimentation capabilities to build innovative selling strategies to optimize loyalty lifecycle management across all customer segments 8. Lead the ideation, development, and launch of new products and service 9. Conduct market research to identify trends, customer needs, and opportunities for innovation 10. Collaborate with internal teams to ensure successful NPD execution 11. Identify and evaluate potential partnership opportunities with airlines, hotels, car rental companies, financial institutions, and other relevant industries; Lead negotiations and contract development to secure mutually beneficial agreements 12. Establish and maintain strong relationships with existing partners, acting as the main point of contact and ensuring the fulfillment of partnership obligations 13. Establish key performance indicators (KPIs) and regularly monitor partnership performance, providing timely and accurate reports to senior management Team Management Provide direction and advice to the direct reports in performing their delegated responsibilities Oversee the overall performance of direct reports and ensure KPIs are well communicated and monitored Preferred candidate profile Collaborate with the marketing team to maintain and grow the existing loyalty programs and seek out and develop new loyalty opportunities Engage and manage relationships with external partners, including airlines, hotels, car rental companies, financial institutions, and other industry players, negotiating partnership agreements, resolving issues, and maximizing the value of partnerships Educational and Experience Requirements 10+ years experience in Sales and Marketing, preferably with 6+ years in creating loyalty programs Prior experience in managing airline partnerships and NPD Prior experience in the aviation sector is an added advantage

Air India Express is hiring for Associate Manager Loyalty Interested candidate's are requested to please provide your profile at swati.chouhan@airindiaexpress.com Objective Responsible for developing and managing loyalty programs, driving new product development (NPD), and fostering strategic partnerships Responsible for developing and executing the partnership strategy to enhance the airline's loyalty program, drive customer acquisition and retention, and deliver incremental revenue growth Role & responsibilities Strategic Activities 1. Lead the loyalty programs to drive new customer acquisition, development, and retention, and optimization of existing customer engagement Control the cost of the projects and prepare budgets for various projects under Loyalty Program; suggest iteration in the budget in accordance with dynamics Collaborate with customers, clients, internal SMEs, and cross-functional teams to maintain and grow the existing loyalty programs of the airline and seek out and develop new loyalty opportunities Develop and implement a comprehensive partnership strategy aligned with the airline's overall business objectives and loyalty program goals Functional Activities 5. Interface with customers through field research, usability studies, and surveys to identify/prioritize product needs and ensure an industry-leading loyalty solution that includes program design, creative theme, reward recommendations, communications, insights, program roadmap, ongoing program strategy, and ROI evaluation 6. Responsible for defining, managing, and monitoring the configuration and activities of the Loyalty Management System 7. Drive growth through customer loyalty offerings and leverage analytics and experimentation capabilities to build innovative selling strategies to optimize loyalty lifecycle management across all customer segments Lead the ideation, development, and launch of new products and services Conduct market research to identify trends, customer needs, and opportunities for innovation Collaborate with internal teams to ensure successful NPD execution 11. Identify and evaluate potential partnership opportunities with airlines, hotels, car rental companies, financial institutions, and other relevant industries; Lead negotiations and contract development to secure mutually beneficial agreements 12. Establish and maintain strong relationships with existing partners, acting as the main point of contact and ensuring the fulfillment of partnership obligations 13. Establish key performance indicators (KPIs) and regularly monitor partnership performance, providing timely and accurate reports to senior management Team Management Provide direction and advice to the direct reports in performing their delegated responsibilities Oversee the overall performance of direct reports and ensure KPIs are well communicated and monitored Preferred candidate profile 8 years experience in Sales and Marketing teams, preferably with 5+ years in creating loyalty programs, managing partnerships and NPD

Role & responsibilities Supports strategy execution and programs that support the Marketing Framework. Responsible for Promotions & Business Programs administrative & operational tasks. Responsible for Handling the internal stakeholders forums/committees related to promotions & business programs, i.e. monthly promotion/stakeholders meeting. Implement and monitor promotional activities for Indian markets while working closely with internal stakeholders to gain alignment and reporting results and under supervision of the team and in collaboration with Performance marketing team. Support the enhancement of promotions, programs and other marketing initiatives in close collaboration with the superior. Contribute to the development and execution of short-term and mid-term product promotion plans (push and pull strategies) using supportive mechanics as discounts, gifts with purchase, product with purchase to increase sales. Support coordination and tracking of all projects on all aspects of product promotions & business programs from start to completion, managing timelines and deliverables. Manage the processes of briefing campaign materials, stakeholder review for approval, preparation and distribution . Prepare reports and provide insights to support analytics and reporting in collaboration with Digital/ OmniChannel Commerce & Activations Team. Define and track key performance measures in collaboration with Digital/ OmniChannel Commerce & Activations Team. Responsible for Partner Stores portfolio management, i.e. Partners engagement, handling partner stores activity calendars, partner store offer updates, requests related to partner stores from cross functional stakeholders. Supports in implementing initiatives and programs that build and enhance Amways marketing capabilities globally. Coordinate and adjust offline and online communication/assets related to Promotions & Programs. Preferred candidate profile Bachelor’s or Master’s Degree in Science/ Commerce/ Arts/ Business Administration (Marketing, Management) or related field. Minimum of 2-4 years experience in brand and product management for a multi-national company. Experience in Direct Selling industry or FMCG or brand experience with Nutrition products is an advantage. Languages: Fluent in written and spoken English and any additional Indian languages are welcome. Experience with market research projects/external agencies is an advantage. A team player, experienced in working with international teams and cross-functional teams is an advantage. Experience in working not only in India but Global markets is an advantage. Sound business acumen required, specifically financial skills. Excellent communication and persuasion skills. Understanding and good use of PowerPoint, Excel, and Word. Experience with planning/execution of Social Media activities. Self-reliant, proactive, and highly motivated. Able to work under pressure and with deadlines. Ability to travel both domestic and/ or international

Strategy: Establish and execute a robust front-end strategy to market, sell and distribute BOHECO products through Exclusive Branded Clinics cum Stores to maximize consumer reach and product purchase frequency Geographic/Location Identification: To effectively shortlist and identify suitable catchment areas to launch BOHECO clinic cum stores in India. To apply data & purpose driven logic in arriving at the shortlisted geographies Enhance Discovery: Devise comprehensive action plans and a sound blueprint to efficiently run advertising & marketing campaigns that boost footfall at the Exclusive Branded Clinics we open. Growing Revenue: Prepare and execute sales strategies and sell products by establishing contact and developing relationships with prospective clients. To constantly work on methods that lead to growth in revenues of the offline Clinics. Negotiation: Engage in appropriate negotiation and finalize the most favorable terms, to the extent possible with Franchisees and owners of Real Estate as necessary. Recruitment: Hiring good teams and training the personnel manning the clinics cum stores is a large part of the job. We strive to station self-motivated and proactive employees that present themselves and always carry a professional outfit to cast the best impression to our patients and customers. Partner selection, onboarding & training: As we scale, we will receive large interest in replicating our clinic & store model in different geographies. Franchise selection, training, and onboarding is a responsibility that comes with the role. Excelling in this and maintaining healthy & encouraging relationships with partners would be critical to the success of the business. Phygital Integration Unify the consumer journey along with the online teams to give our patients and consumers a unified brand experience. Orchestrate key activities including but not limited to loyalty programs, frictionless payments, and content curation. Point Of Sale Marketing: Prepare marketing & advertising strategies, plans, objectives, planning and organize promotional presentations for BOHECO at various sales touchpoints. Product & Service Mix: Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes. Customer & Key Account Engagement & Management: Service existing stores/clinics, obtains orders and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade avenues. Hyperlocal Deliveries & Shadow Warehousing Provide added convenience to our consumers to send products to repeat purchasers of the concerned store and integrate with the company website for hyperlocal deliveries. Reporting: Play a critical role in preparing management reports on multiple metrics to the CEO to enhance his/her decision making. Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, annual territory analysis and monthly and annual performance reports. Reputation Management: Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Additionally, assist consumer + relevant stakeholders in case of any grievances. Community Building: Build a strong community of clinic & store loyalists by keeping them updated through online and offline mediums and engage with them through various activities. Coordination with multiple agencies to achieve business communication goals, organizing medical camps, taking part in community-based events to publicize the clinics and drive-up footfall. Regular Audit Ensure inventory and cash is reconciled monthly to ensure smooth cash and inventory turnover. Compliance and Legal Requirements: Considering the nature of a clinic-based business, multiple State and Central regulations will need to be adhered, and the role would need to ensure each Clinic & Store is following the necessary guidelines as applicable to them in their local jurisdiction. Patient Data Management & IT Infrastructure: Given the confidentiality of patient data & its privacy, working with the BOHECO IT department to setup, maintain, sustain, and protect critical systems at the Clinics & Stores such as Patient Management, POS Accounting, and Inventory Management. Education: PhD/MBA or any other relevant Post Graduate (PG) qualification from a reputed institute. Skill-set/Values: - Highest standard of integrity, professional courtesy, and work ethic. - A Team Player with a pro-active and a go-getter attitude. - Coming up with pragmatic solutions with respect to the task at hand. - Demonstrable leadership and carry the knack of managing a large team. - Domain expertise. Specialized knowledge in creating and selling. - Comfortable with change, early stage, and high growth environments. - Gravitas, credibility, and influencing skills to build trust quickly. - Confident, well-organized, self-motivated, and output focused. - Proficiency in MS Office applications (such as Excel, Word, and PowerPoint). - Strong technical experience with CRM and other commercial tools/ERPs such as ZOHO. - Negotiations of term-sheet, business reports and other documentation. - Excellent Verbal and Written English communication skills. - Proactive at problem solving and thinking out of the box. - Strong alignment with company's purpose, values, and mission.

MattsenKumar Services Pvt. Ltd is looking for Agent, Customer Service Representative to join our dynamic team and embark on a rewarding career journey. Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner Act as the first point of contact for customers and play a critical role in building and maintaining customer loyalty The primary duties of a CSR include answering phone calls, responding to emails and chat requests, troubleshooting problems, and processing orders or returns Good communication, interpersonal, and problem-solving skills are essential for this role

- We are looking for Ecommerce Marketing Manager 3+ years of successful experience in Amazon, Flipkart, market places Ads strategy planning and implementation.Primary Responsibilities :- Responsible for developing and implementing effective strategies to drive online sales, enhance customer experience, and optimize the performance of our e-commerce platforms.- Create & Implement branding activities on the platforms Develop and execute Amazon ad campaigns on Amazon, Flipkart and other platforms.- Collaborate with the marketing team to align marketplace strategies with overall marketing goals- Monitoring online sales promotions and Sponsored product promotions activities- Ensure our e-commerce store is regularly updated with new products and promotions - Maintain the integrity of the brand image and consistency of voice across multiple channels to ensure our brand stays top of mind- Plan, develop, and oversee the execution of loyalty programsDesired Skills :- Having strong communication Skills and well verse with amazon seller central.- Must be from a D2C Company.Location Mumbai onlyWork model Hybrid, twice a week work from office (Co-working spaces) This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Designation: Manager Skills: Loyalty Account Management As SPOC for Client related to the Program: Conceptualize the loyalty program map the client journey along with the business teams, create program goals which are aligned with company goals. Design loyalty Campaign & Scheme - Conceptualizing, Development, Execution: Coordinate on monthly/ yearly engagement calendar for implementation. Understand Operational Issues faced related to the Loyalty Platform-application related /system integration related (Bug, Ad hoc Reports, Minor Change requests in existing functional) log problem in issue tracking platform-PACE and follow up with Technical Support Team for resolution within agreed SLA. Coordinate with the Technical Team at Client end to resolve Database/Integration related issues if any. Program Review (Campaigns /Enhancements / Operations/ New Idea generation), recommendations and benchmarking as well evolving and executing measures to increase the adoption KPI’s including but not limited to calling users /client officers, providing information needed if any, resolution of program related queries raised by client executives, conducting trainings, etc. Handle Client queries related to the program. Frame the SOW related to new technical development requests/enhancement requests received from Client and communicate to designated Business Analyst in BU at HO. Coordinate with technical team to ensure timely development, UAT and implementation of platform enhancement features as required from time to time. Manage Client expectations and maintain good relationship with Client. Candidate Specifications Experience as Loyalty Account Manager or Program Manager Good communication and Client relationship management skills.

Work Timings: 10:15 am - 7:15 pm Working Days: Monday - Friday (1st and 3rd Saturdays are working; 2nd, 4th & 5th Saturdays are off) Location: Lower Parel, Mumbai (5 minutes from Railway Station) Reports to: Sr. Manager Work Mode: 100% Work from Office Age Criteria: Upto 30 years Why IIDE: IIDE is Asias most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape. About the Role: As the Retention Marketing Lead at Lower Parel, Mumbai , you will play a pivotal role in driving customer engagement and retention through multi-channel marketing strategies. This role involves managing marketing automation tools, crafting compelling campaigns, and collaborating with the team to foster long-term customer relationships. You will help lead retention strategies while working cross-functionally to uphold high standards across all campaigns and initiatives. What You'll Do: Customer Retention Strategy and Execution: Assist in developing and implementing multi-channel retention strategies for engaging customers across various touchpoints. Help create compelling content for cold emails, follow-up emails, and drip campaigns to drive engagement. Marketing Automation and Campaign Management: Support the oversight and optimization of marketing automation tools like MoEngage and WebEngage. Collaborate in designing and executing customer journeys that support long-term retention goals. Team Collaboration: Work closely with the retention marketing team to manage projects and campaigns. Provide input and support to ensure team goals are met. Performance Analysis and Optimization: Analyze the performance of email campaigns, focusing on improving key metrics such as open rates and click-through rates. Assist in providing data-driven insights for continuous improvement of retention strategies. Requirements Who You Are: Must-Have: Experience: Minimum of 2 years in retention marketing, focusing on multi-channel strategy and campaign execution. Technical Skills: Experience with marketing automation tools such as MoEngage, WebEngage, SFMC, or similar platforms. Analytical Skills: Strong understanding of performance analysis with experience in optimizing campaigns for improved open rates, click-through rates, and customer engagement. Communication Skills: Exceptional written and verbal communication skills, especially for crafting engaging content. Team Collaboration: Proven ability to work collaboratively with team members to achieve performance optimization and growth. Data Proficiency: Proficient in Google Sheets, Excel, including functions like VLOOKUP, Pivots, and SUMIFS for data management. Should Have: Strategic Mindset: Ability to assist in designing and implementing comprehensive retention strategies across Email, SMS, and WhatsApp. Customer Journeys: Proficiency in creating customer lifecycle journeys to engage users at various touchpoints. Referral Program Management: Experience in supporting referral programs to increase customer loyalty. Problem-Solving: Ability to provide insights for continuous campaign optimization and address challenges proactively. Nice to Have: Industry Knowledge: Understanding of the latest trends and best practices in retention marketing. Innovation: Ability to suggest innovative ideas to enhance marketing strategies based on previous experiences. Cross-Channel Coordination: Experience in collaborating with other marketing teams. Adaptability: Ability to thrive in fast-paced environments with shifting priorities. If you're a strategic thinker with a passion for retention marketing and teamwork, we encourage you to apply and help enhance our customer engagement and loyalty efforts.

Key responsibilities : Trade Marketing Strategy Channel & Retail Engagement Cross-Functional Collaboration ATL/BTL Activities Marketing campaigns loyalty programs Brand strategy & promotion Required Candidate profile We are seeking a Regional Trade Marketing Manager(west) with a hands on experience in trade marketing ranging from 2 to 7 yrs. The candidate will handle all of the western parts of India.