92 Loyalty Programs Jobs

As a retention marketing manager, you will be responsible for strategizing and implementing retention programs for both new and existing client bases to enhance the customer journey. You will work closely with various departments to ensure the smooth day-to-day operations of these initiatives. Your key responsibilities will include innovating through testing experiential, elevated, and scalable loyalty benefits, developing and analyzing test plans to enhance retention rates, managing inventory for active campaign components, coordinating with fulfillment operations teams for outbound campaigns, refining expenses with the finance department, and overseeing consumer retention and loyalty programs across different platforms. To excel in this role, you should have a strong understanding of direct marketing best practices, be comfortable collaborating with creative teams, possess a results-oriented mindset with meticulous attention to detail, and be willing to adapt plans as needed to achieve business objectives. Experience in creating b2b email nurture programs or customer onboarding journeys will be beneficial. If you are passionate about driving customer retention and loyalty through strategic marketing initiatives, we invite you to apply for this exciting opportunity.,

You will be responsible for managing the profit and loss of the loyalty program in order to meet financial targets. Your key duties will include developing and implementing strategies to increase the number of loyal users on the platform, identifying and managing partnerships crucial for growth interventions, and collaborating with product, marketing, and analytics teams to align on business objectives. Additionally, you will be tasked with creating and managing product roadmaps to support the growth of the loyalty program and analyzing customer trends to enhance the program. To excel in this role, you should have proven experience in managing P&L and driving business growth, possess strong strategic thinking and problem-solving skills, and demonstrate excellent communication and stakeholder management abilities. Experience in creating and managing partnerships, as well as the ability to develop and execute product roadmaps, are also essential. Basic project management skills would be a plus. Preferred skills for this position include experience in loyalty programs or customer engagement strategies, as well as familiarity with analytics and data-driven decision-making.,

As a Product Manager specializing in Loyalty Channel, you will be responsible for spearheading the development and enhancement of loyalty programs within the travel industry. Your expertise in rewards, points systems, and customer engagement models will be crucial in translating business and client requirements into detailed product specifications. Collaboration with cross-functional teams, particularly the tech department, will be essential to ensure the seamless implementation of client needs. Your key responsibilities will include owning and driving the evolution of loyalty programs, maintaining a comprehensive understanding of the travel industry landscape, and collaborating closely with the tech team to ensure the successful execution of loyalty features such as rewards, points accrual/redemption, and tiers. Staying informed about market trends and competitor programs will enable you to provide valuable insights and recommendations for product enhancements. To excel in this role, you should possess at least 5 years of product management experience in the travel industry, with a proven track record in loyalty programs, rewards, or points-based systems. A strong grasp of customer behavior and engagement strategies, along with excellent collaboration skills to work effectively with cross-functional teams including engineering, design, and marketing, will be essential. Experience in data-driven decision-making and familiarity with product analytics tools would be advantageous. Additionally, it would be beneficial if you have prior experience working with B2B travel platforms or Online Travel Agencies (OTAs), as well as familiarity with Customer Relationship Management (CRM) or loyalty management systems.,

You will be responsible for planning, executing, and optimizing customer lifecycle and retention campaigns, which include email, push notifications, in-app messaging, and other channels. Collaboration with the marketing and content team to create and implement re-engagement campaigns, promotions, and loyalty programs to enhance customer retention will be a key aspect of your role. Additionally, you will focus on enhancing the existing subscriber and user retention rates. The preferred location for this role is Mumbai, and the ideal candidate should possess a minimum of 2 years of experience along with a graduate qualification. Diversity Hiring is encouraged for this position.,

As a Marketing Manager, you will be responsible for tracking and analyzing the performance of advertising campaigns, managing the marketing budget, and ensuring that all marketing material aligns with our brand identity. Your main duties will include handling marketing operations to achieve growth and profitability of the business. You will be implementing SOPs and developing control systems to maintain high standards of the retail environment for a profitable business house. Additionally, you will work on brand visibility, brand awareness, and brand loyalty. You will focus on the customer journey, loyalty programs, hospital tie-ups, corporate tie-ups, society tie-ups, and other related activities. Monitoring the growth and fall of various parameters such as sales, footfall, and average bill value for retail stores will also be part of your responsibilities. Other tasks will include campaign drives, cross-brand promotions, new store openings, visibility drives, communication, negotiating strategies, and developing budgets for advertising, events, and promotions. You will coordinate with advertising agencies and vendors for creative development, idea implementation, print, photo shoots, branding, exhibitions, events, press releases, media buying, and outdoors. Furthermore, you will plan and execute campaigns (BTL activities) for retail outlets, online portals, and websites to enhance footfall and site visits. Your working days will be from Monday to Saturday, with working hours from 10:00 AM to 6:30 PM. You will have the 2nd and 4th Saturday off.,

The CRM Executive position based in Ludhiana is a full-time on-site role that entails managing and analyzing customer interactions and data across the customer lifecycle. Your primary responsibilities will include enhancing customer retention strategies, improving the customer experience, and collaborating with sales teams to boost customer satisfaction and loyalty. Your duties will also involve monitoring customer data, segmenting customers, and creating personalized marketing initiatives. To excel in this role, you should possess strong analytical skills to decipher complex data, a background in customer retention and loyalty program development, excellent communication abilities, a focus on elevating customer experience, sales proficiency with a customer-centric mindset, a Bachelor's degree in Business, Marketing, or a related field, expertise in CRM software and tools, and the capacity to work effectively with cross-functional teams.,

Position :- Consumer Finance /Affordability Experience :- 7-10 Years Location :- Gurgaon Education :- CA/MBA (Finance) Job Description: Responsible to design & manage affordability schemes during launch & sustenance of the products as well as during festivals. Responsible for designing and running consumer EMI schemes. Responsible for relationship management with Banks, NBFCs and partner / aggregators. Design, allocate and control the budgets given various business priorities. Monitor the ROI for key business spends, Product/customer profitability Coordinate with different stake holders at Head Office/Region level for smooth roll out of programs Review monthly performances of each year and month and analyze the gap between the actual and the target to share the results with the sales team and set their new targets. Check the validity of the marketing budget and adjust the budget expenditure of each sales Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions Qualification/Experience: MBA from business school, CA (5 to 8 years industry experience) Priority will be given: Handling Affordability/consumer finance schemes like (EMI/Cash back) program design and implement. Sale promotion, scheme management (design, communicate and implement), sales promotion spend ROI analysis

Our client envisions transforming patient experience in underserved markets by bridging the gap in primary healthcare through a hybrid healthcare and fulfilment model. This model connects patients to healthcare providers and ecosystem players digitally via a robust 3-tier model of Hub, Spoke, and a network of satellite health centers. As a Customer Engagement Executive, you will drive online and offline engagement strategies for our consumer base. Your responsibilities include planning and executing customer acquisition, retention, and loyalty initiatives to enhance customer experience and lifetime value. You will shape our brand's connection with the audience through tools like WebEngage, loyalty platforms, campaigns, promotions, and referral programs. Key Responsibilities: - Design and implement customer engagement campaigns across digital and physical channels. - Manage referral programs, loyalty initiatives, and promotional offers to drive customer acquisition and retention. - Collaborate with marketing and product teams to deliver personalized communication using tools like WebEngage. - Plan on-ground activities, events, and partnerships with local teams to boost visibility and consumer interaction. - Monitor campaign performance, customer feedback, and engagement metrics to enhance strategies continually. - Develop segmentation and targeting strategies to improve the customer journey and satisfaction. - Maintain and manage customer engagement tools/platforms for seamless execution of campaigns. - Collaborate with support and operations teams to identify customer pain points and implement proactive solutions. - Stay updated on consumer behavior trends and industry best practices to drive strategy. Requirements: - 5+ years of experience in customer engagement, CRM, digital marketing, or customer success. - Strong understanding of consumer marketing, loyalty programs, and customer lifecycle management. - Hands-on experience with engagement platforms like WebEngage, MoEngage, CleverTap, etc. - Experience in executing offline events and campaigns is a strong plus. - Data-driven mindset with the ability to analyze metrics and translate insights into actions. - Excellent communication, coordination, and stakeholder management skills. - Proactive, self-starter attitude with the ability to work in a fast-paced, startup environment.,

Key Result Areas: 1. Onboarding Carpenters & Contractors for GVLC 2. Get active Carpenter / Contractor for GVLC. 3. Tertiary Sales generation through GVLC program 4. Influencer management: Carpenter and Contractor 5. Meets and product knowledge upgrade Job Description: The incumbent would be responsible for the following: 1. Onboarding Carpenters & Contractors for GVLC - Identification of new carpenters and contractors for GVLC - Enrolment of new carpenters and contractors for GVLC 2. Get active Carpenter / Contractor for GVLC - Activation of dormant members - Sales promotion plan & execution for the community 3. Tertiary Sales generation through GVLC program - Monitoring Product & Segment wise tertiary sales through GVLC program - Monitoring and improving wallet share of Platinum Club Members - Plan to achieve 50% by FY-25 - Generating sales from NPD / NPI 4. Influencer management: Carpenter and Contractor - Training to Carpenters and Contractors for better reach to market and expanding channels. - Ensuring Process hygiene and benchmarking 5. Meets and product knowledge upgrade. - Managing engagement activities (Personal Meet / CCRP meet / Carpenters meet)REQUISITE QUALIFICATIONEssential:Degree in Engineering / Graduate in any disciplinePreferred:Degree in Engineering/Graduate in any discipline with Post Graduate Qualification in ManagementREQUISITE WORK EXPERIENCEEssential:2 years of work experience for Degree in Engineering OR 3 years of work experience for Graduate in any disciplinePreferred:Relevant work experience in Retail Sales in hardware industrySPECIAL SKILLS REQUIREDEssential:1. Business Acumen 2. Relationship Management 3. Knowledge of IT

Max Life Insurance Company Limited is looking for Assistant Manager - CAT - Loyalty to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

Role & responsibilities:-Lead end-to-end procurement activities for brand merchandise, including sourcing, quotation management, negotiation, and vendor finalization. Ensure timely, cost-effective procurement without compromising on product quality or brand standards. Drive white-label product development initiatives aligned with client requirements. Regularly update and manage the Brand Merchandise Portal with new product lines and promotional offers. Manage the full vendor lifecycle including communication, performance tracking, and relationship management. Supervise petty cash management and ensure timely and accurate processing of POs and vendor payments. Preferred candidate profile Strong negotiation and vendor relationship management skills Commercial acumen with deep understanding of procurement strategies Strategic thinking and collaboration experience with brands Excellent project management and cross-functional coordination Proficiency in inventory management systems and procurement tools

You will be joining a Retail brand with a strong online and retail presence. Your main responsibility will be to enhance loyalty among brand customers and achieve repeat revenue targets. You will be tasked with conceptualizing and overseeing brand-wide initiatives such as store launches, product launches, and customer engagement activities. Additionally, you will provide Below The Line (BTL) support for specific regions, channels, or stores. Your role will involve regularly reviewing the loyalty program structure to optimize its efficiency. You will collaborate with various internal teams including retail operations, marketing, visual merchandising, e-commerce, and merchandising to ensure effective BTL and CRM communication aligned with the brand's requirements. Your tasks will include designing and implementing campaigns that match the marketing calendar and cater to specific channel needs, with the aim of achieving repeat revenue targets and maintaining brand engagement. A key aspect of your job will be managing customer relationships and experiences across various touchpoints such as stores, the website, and customer care services. You will focus on creating customer satisfaction at these touchpoints and ensuring smooth call center operations to manage customer interactions through different channels like calls, emails, phones, and messaging apps. A preferred qualification for this position is an MBA from Tier 1 Colleges. The ideal candidate will possess skills in call center operations, e-commerce, visual merchandising, merchandising, BTL support, customer satisfaction, store launches, customer loyalty, repeat revenue targets, luxury sales, marketing, customer relationship management, loyalty programs, retail operations, CRM, campaign design, campaign execution, product launches, branding, and coordination.,

As an expert in one or more Retail domain areas, you will be responsible for managing and leading client projects on behalf of Infosys consulting. Your role will involve analyzing various problems in the Retail domain area, defining vision, strategy, possible solutions, and working with the larger technology organization to drive use case realization. You will lead or be part of engagements to define vision and strategy for various Retail Clients, including food, grocery, fashion, home and furnishing, quick service formats, and franchise-run operations. Your work may span across the value chain, such as Omni Channel, Store, Back office Operations, Supply Chain, Buying, Merchandising, PLM, Assortment Planning, Demand Supply planning, Pricing, Promotions, CRM, Loyalty, Store Location planning, and Retail Analytics. Collaborating closely with clients, you will understand the strategy and vision to define the process blueprint or detail the requirements for subsequent realization by technology teams. Alternatively, you may scan the retail operations, identify key retail personas, challenges, and bottlenecks, define process blueprint, finalize TO BE capabilities, and come up with a technology roadmap to address challenges and scale operations. Your role will also involve researching and benchmarking different aspects of retail operations to suggest new innovations and best practices that help retail brands stay ahead in the game. Leveraging optimization techniques, analytics, AI, ML, and scenario planning to improve retail operations, measure and report on KPIs, and deliver value will be a key aspect of your responsibilities. Analyzing possible process areas to identify problems and challenges, partnering with technology arms of Infosys Ltd to ideate and drive Go-to-Markets, and proactively taking solutions to clients to win deals for consulting will be part of your duties. **Technical Requirements:** - MBA from Tier 1 or Tier 2 B school with a minimum of 5 years of experience in the Retail Industry, or Bachelor of Engineering from top Universities with a minimum of 7 years of experience in Retail Operations. - Experience in one or more specified areas of Retail consulting, running business functions, or equivalent experience in Brick & Mortar, Omnichannel, or e-commerce in the Retail space. - Certification Specialization in Retail Operations, Point of Sale, store back office systems, ERP, Buying, Merchandising, or Store Management is an added advantage. - Comfortable working with complex stakeholders such as Business Leads, Business SME, IT Teams, Testing Architects, and Market Teams. - Knowledge of Optimization techniques, applying AI, ML, Automation, or advanced analytics for smarter operations and productivity improvements is a plus. **Additional Responsibilities:** - Good communication skills and comfortable presenting to stakeholders at various organizational levels both in person and remotely. - Leadership skills are a plus. - Knowledge of IT Solutions-oriented approach and entrepreneurial mindset. - Knowledge of Retail enterprise platforms, ERP like Oracle, SAP, POS systems, OMS platforms like Sterling Commerce, Hybris, Merchandising, Financial Planning, Assortment planning tools, Planogramming tools, and Inventory management tools is a big plus.,

Max Life Insurance Company Limited is looking for Assistant Manager - CAT - Loyalty to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

Book My Laundry is looking for Customer Service Representative to join our dynamic team and embark on a rewarding career journey Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner Act as the first point of contact for customers and play a critical role in building and maintaining customer loyalty The primary duties of a CSR include answering phone calls, responding to emails and chat requests, troubleshooting problems, and processing orders or returns Good communication, interpersonal, and problem-solving skills are essential for this role

As a Loyalty Program Lead at Orient Electric, you will be responsible for managing and enhancing loyalty programs aimed at key influencers to boost product recommendations throughout the value chain. In this role, you will collaborate closely with various departments such as sales, marketing, category, and technology teams to ensure the effective implementation of loyalty programs. Your role will involve innovative thinking to develop unique value propositions for influencers and the ability to execute swiftly while engaging multiple stakeholders. With 8-10 years of experience in product marketing, sales excellence, and customer loyalty programs, you should possess an entrepreneurial mindset and the capability to craft solutions from the ground up. Experience in sectors where influencers significantly impact decision-making processes, such as Home improvement, FMEG, Paint, along with B2B experience, will be advantageous. Your responsibilities will include setting up and expanding loyalty programs for Electricians, Retailers, Shop Boys, Architects, and Interior Designers to increase market share across various categories within Orient Electric. This involves defining program structures, designing rewards frameworks for each influencer segment, establishing and maintaining technology interfaces, and continuously analyzing influencer motivations for brand recommendations to enhance program effectiveness. Furthermore, you will be tasked with monitoring and reporting key success metrics related to onboarding, earning, and redemption of rewards, and correlating these metrics with business growth. Building dashboards with success metrics, setting program goals, collaborating with internal teams to identify growth opportunities, and driving user engagement metrics will also be part of your role. Additionally, you will execute multichannel campaigns to improve user engagement and retention, collaborate with business and product teams for new product launches, ensure financial compliance and audits for the program, and maintain active engagement goals. Your ability to understand data insights, leverage digital media landscapes, and manage projects effectively will be crucial for the success of loyalty programs under your purview at Orient Electric.,

Drafting quotes & proposals Pitching products or services. Maintaining fruitful relationships with clients. Efficient order management abilities. Establish contact and follow up with the prospects over e-mail & Phone Required Candidate profile Maintain build positive relationships with clients so that business can maximize those relationships Good Communication, Hindi Speaking Kindly reach us @ Hema - 7305057834 adducoindia@gmail.com

Key Responsibilities: Daily Feedback Collection: Interact with IPD and OPD patients to gather structured feedback on services, facilities, and staff behavior. Maintain feedback records and flag concerns for prompt resolution. Patient Counseling & Support: Guide patients and their attendants with empathy and clarity throughout their hospital journey. Smooth Patient Journey: Ensure seamless patient movement from admission to discharge. Proactively identify and resolve bottlenecks across departments (reception, billing, diagnostics, pharmacy, nursing, etc.) Cross-Department Coordination: Liaise with internal teams (nursing, doctors, operations, TPA, pharmacy) to resolve patient concerns quickly and efficiently. Issue Resolution: Handle escalations with maturity and professionalism, ensuring timely closure and communication with the patient/attendant. Frontline Representation: Maintain a polite, empathetic, and service-oriented approach at all times. Represent the hospitals brand and values in all patient-facing interactions.

Job description Greetings from Aster Pharmacy-India!!!! Aster Pharmacy-India is hiring Talent for Marketing roles. Join Our Marketing Team to Drive Customer Engagement and Growth! Are you a creative marketing professional passionate about driving customer engagement and increasing foot traffic in the retail sector? Were looking for a Retail Marketing Executive to craft innovative strategies and execute impactful campaigns that elevate our brand and delight our customers Job Title : Executive / Sr. Executive - Marketing Location : Hyderabad Experience: 0- 5 years of experience in marketing, preferably in retail or healthcare/pharmacy sectors. Job Summary: The Retail Pharmacy Marketing Executive is responsible for implementing marketing strategies to drive foot traffic, enhance customer loyalty, and promote pharmacy services and products. This role requires a deep understanding of retail trends, consumer behavior, and the healthcare landscape to create impactful campaigns that align with business objectives. Key Responsibilities: Campaign Management: Execute marketing strategies to promote retail pharmacy services, such as prescription fulfillment, over the counter (OTC) products, and wellness programs. Create and manage multi-channel marketing campaigns (in-store promotions, and print materials, neighborhood connect activities and Health camps) to engage customers and increase sales. Collaborate with product teams to design promotional offers and discounts to boost customer acquisition and retention. Customer Engagement and Loyalty Programs: Promote loyalty programs to enhance customer retention. Conduct market research to understand customer preferences and develop targeted campaigns. Promote wellness initiatives, health camps, and pharmacy consultations to build community trust and engagement. Interested candidates can comedown for Interview or share profile to polumati.prasad@asterpharmacy.in 9482497949

Key Responsibilities Loyalty & Referral Revenues -Management of customer loyalty program efforts determines program criteria and targeting guidelines. - Develop plan to target customer segments for enrollment and communication plan to deliver life cycle campaigns to different tiers/customer segments. - Create and execute new campaigns, promotions & program to reach to maximum number of customers through the programs. - Monitor and measure program satisfaction through number of referrals generated -Monitor program and analyze its effectiveness and make changes that is required for providing better experience to the customers and thereby getting maximum referrals - Manage relationships with existing customers by inviting them for the events and enroll them in various alliance program to regularly remain in touch with them - Meet customer through the events and program and get insights about existing projects and their interest for further investment -Inform customers about the existing project and ask for references through regular mailers. - Work with Marketing and other Sales departments to drive delivery of program details and benefits to customers. -Get feedback from Sales about the conversions out of the referrals provided by loyalty program. - Stay abreast of the competitive landscape by performing regular analysis of competitor programs Report findings and changes to Marketing and Sales teams.

Job Title: CRM Lead / CRM Manager Location: Sahibabad, Ghaziabad Company: Gravity Bath Pvt. Ltd. Experience Required: 5 to 8 Years Reporting To: Head Sales & Marketing / Director Job Overview: We are seeking a highly motivated and strategic CRM Lead / CRM Manager to oversee and enhance our Customer Relationship Management systems and processes. The ideal candidate will be responsible for ensuring seamless customer engagement, managing CRM tools, and aligning CRM strategies with business goals to improve customer retention, satisfaction, and lifetime value. Key Responsibilities: • Develop and implement CRM strategies to improve customer engagement and retention. • Manage and optimize CRM tools and software. • Oversee customer lifecycle management from onboarding to repeat purchases and service. • Design customer segmentation models to drive targeted marketing campaigns. • Track and analyze key metrics (customer satisfaction, NPS, retention rates, etc.). • Coordinate with Sales, Marketing, and Customer Support teams to improve the customer journey. • Generate regular performance reports for senior management on CRM outcomes. • Lead a small CRM team and provide guidance on customer communications and follow up strategies. • Handle escalated customer grievances with a proactive and customer-first approach. • Work on loyalty programs, feedback collection systems, and CRM automation. • Maintain and update customer database to ensure clean and reliable data. Key Skills & Competencies: • Strong understanding of CRM tools and database management. • Excellent communication and interpersonal skills. • Proficient in customer analytics and reporting. • Strategic thinking with attention to detail. • Experience in handling customer lifecycle campaigns. • Strong problem-solving and team management abilities. • Ability to collaborate cross-functionally with Sales, IT, and Marketing. Qualifications : • Bachelor's degree in Marketing, Business Administration, or a related field. • MBA or equivalent post-graduate degree preferred. • 5+ years of proven experience in a CRM or customer experience management role. • Hands-on experience with CRM platforms like Zoho.

Max Life Insurance Company Limited is looking for Assistant Manager - CAT - Loyalty to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

Group Bayport is the personalized product partner to millions of people and organizations around the world, empowering everyone to transform ideas into reality. Group Bayport offers a growing portfolio of more than 10,000 customizable products for people, homes, and businesses - from everyday items to the wildest and most specific of requests. The company backs this up with 24/7 customer support from design to delivery, a dedicated in-house design team, state-of-the-art manufacturing, and rapid turnaround times. From customized banners, displays, and signs for businesses to personalized outdoor covers and home decor products for consumers, Group Bayport's house of 11 brands - including BannerBuzz, Best of Signs, Neon Earth, Tarps & All, Covers & All, and PatioHQ - make high-quality personalization easy and affordable for all. A global e-commerce leader since 2011, Group Bayport has served over 1 million customers in 42 countries, with offices in Atlanta, Chicago, Phoenix, Ahmedabad, Gurgaon, and Mumbai. Visit www.groupbayport.com. If you are a strategic thinker with a passion to lead Design system, UX, UI and you thrive in a collaborative and dynamic environment, we encourage you to apply. Join us in shaping the future of our brand and making a significant impact on our global market presence. Role Summary As the Head of Design & UI/UX, the leader will be responsible for defining and delivering the entire Design Strategy and user experience across all digital consumer touchpoints - from the first impression of consumers to post-purchase digital experience. Reporting directly to the CEO, you'll be a core part of the business leadership team, responsible for shaping how the brand is experienced digitally, influencing product innovation, growth, and retention through world-class design, with a high degree of localization in the global landscape. This is a strategic and hands-on leadership role, ideal for a design leader with experience in high-growth D2C eCommerce and a passion for delivering intuitive, beautiful, and conversion-optimized experiences. Key Responsibilities Strategic Design Leadership - Define and own the digital experience vision and roadmap across all platforms (web, mobile, app). - Be obsessed about customers and be the voice of the user in leadership discussions. - Bringing UX design insights to guide product and business decisions. - Champion a design-first culture across the company function, balancing user empathy with business outcomes. - Create a Broad Design framework and mentor the operation across departments: Product, Marketing, Brand, Creative team. End-to-End Ownership of Customer Experience - Map and optimize the entire customer journey from discovery, product pages, cart, checkout, post-purchase, to retention. - Lead experience innovation for global audiences, with adaptations for USA, UK, Canada, Australia, New Zealand. - Create design flows for new products and new features to ensure higher adoptions. Growth-Driven Design - Collaborate with Product, Tech, Marketing, and CX to optimize funnels, increase conversions, and drive retention. - Partner closely with Performance Marketing and CRM teams to design CRO-optimized pages, campaign creatives, and loyalty journeys. - Initiate experimentation (A/B testing) with Martech team and analytics-driven design decision-making. Research & Insights - Oversee qualitative and quantitative user research, usability testing, and customer feedback analysis. - Initiate localization-specific research to understand how local culture may impact and serve input to design. - Turn insights into actionable design strategies that enhance UX and align with business growth. Design Systems & Brand Consistency - Create and govern a unified design system across web, app, email, and paid media. - Ensure brand consistency in every digital interaction while staying agile to market trends and product evolution. Team Building & Global Management - Build and lead a cross-functional, globally distributed design team (UX, UI, Visual, Research). - Hire top talent across regions, set KPIs, mentor team members, and ensure high design velocity and quality. - Work closely across different functions and ensure a customer-first approach. Skills & Qualifications - 7+ years of experience in digital design (UX/UI), with experience in leading cross-functional teams. - Experience in D2C, eCommerce, with a global consumer brand experience. - Strong understanding of Brand and its impact on design and the user journey. - Strong understanding of the customer lifecycle, behavior analytics, and funnel design. - Proven track record in designing high-converting, mobile-first experiences. - Expertise with Figma, Adobe Creative Suite, GA4, Hotjar, CRO tools (Adobe Target, VWO). - Comfortable working with or alongside product and engineering teams - basic understanding of HTML/CSS/JS. - Strong consumer storytelling ability and strong business acumen. - Experience scaling a design function in a high-growth D2C startup. - Familiarity with platforms like Magento, BigCommerce, Shopify, AEM. - Exposure to omnichannel retail, loyalty programs, and post-purchase CX optimization. - This demands a high degree of Collaboration with Multiple functions - Business, Marketing, Brand, Creative, Product, Tech. - Good communication with leadership and CXO. Key Success Metrics Hard KPIs: - Increase in overall site conversion rate (CR) - Co-own with CRO head. - Increase in PDP Add to Cart (ATC) with effective UI optimization - Co-own with Business heads. - Increase Cart to checkout (C2C) by optimizing journey funnels - Co-own with product managers & Business heads. - Decrease in cart abandonment and bounce rates by optimizing exit funnels - Co-own with Marketing Director. - Increase upsell, cross-sell, and repeat purchase uplift & RFM metric - Co-own with RFM head. - Growth in customer satisfaction (CSAT, NPS) - co-own with Brand head. Soft KPIs: - Create an impact on Brand by actively bringing regional flavor in Design, UI/UX. - Create a transformation organization with a design-first culture across Brand, Product, Creative. - Design delivery velocity and campaign support turnaround. - Multi-function team engagement, retention, and adoption of the design system.,

Head Loyalty & Referral Sales, GPL Mumbai HO Key responsibilities: Loyalty Program Strategy & Execution Design and implement a comprehensive loyalty frameworkincluding rewards, referral, and loyalty-depth initiativesto maximize repeat sales, deepen customer engagement, and drive advocacy. Referral Network Management Build and manage referral programs via digital platforms (e.g., Ambassador portal), ensuring high activation from existing customers and conducting top-customer outreach for continuous improvement. Cross-functional Engagement & Team Leadership Lead CRM, Customer Care, and Sales teams in executing loyalty campaigns, events, and activations. Mentor Loyalty Managers, CRM Analysts, and Campaign Specialists, as well as liaise with external agencies/vendors. Customer Relationship Management Leverage CRM platforms to capture and analyze customer interactions, ensuring complete data integrity, and overseeing the accrual and timely payout of referral rewards in coordination with Finance and Compliance. Event & Activation Oversight Plan, coordinate, and monitor eventssuch as loyalty workshops, society and customer-care activationsensuring consistent execution standards and stakeholder alignment. Process Governance & System Compliance Ensure full compliance with referral logging in CRM (100% data capture) and adherence to payout timelines. Streamline end-to-end processes for efficiency and audit readiness. Customer-Centric Product Innovation Spearhead new service launchsuch as rental/resale offerings tailored to loyalty customersenhancing the loyalty value proposition and building sustainable secondary revenue opportunities. Skills Required: Strategic Loyalty & Sales Leadership Proven expertise in designing loyalty/rewards/referral programs in real estate, FMCG, retail, or financial services Data & CRM Acumen Deep experience in CRM platforms (Salesforce, HubSpot) with strong analytical capabilities to track KPIs (retention, NPS, referral rates) Customer & Stakeholder Engagement Demonstrated ability to nurture client relationships, elevate top customer engagement, and interface effectively with cross-functional teams Operational Excellence Excellent project management and process discipline, with focus on compliance, timely execution, and system adherence Team & Vendor Leadership Track record of building and leading teams (loyalty managers, CRM analysts, campaign leads) and managing agency/vendor partnerships Innovative & Tech-Savvy Persona Ability to leverage omnichannel platforms, personalization, gamification, and AI-driven insights to enhance loyalty engagement Regulatory Awareness Understanding of Indian data privacy norms and RERA compliance relevant to consumer programs Qualification & Experience: Education MBA/PGDM in Marketing/Sales/Strategy; Bachelors degree plus strong experience considered Experience 1218 years total, with 5 years in loyalty/CRM/customer retention roles; a minimum of 3 years in real estate or comparable high-ticket sectors Domain Knowledge Proven success in loyalty or loyalty-sales in real estate, BFSI, retail, or consumer goods Technical Certifications Proficiency in CRM software & analytics tools; certifications like CLMP, data analytics are desirable

Job description Greetings from Aster Pharmacy-India!!!! Aster Pharmacy-India is hiring Talent for Marketing roles. Join Our Marketing Team to Drive Customer Engagement and Growth! Are you a creative marketing professional passionate about driving customer engagement and increasing foot traffic in the retail sector? Were looking for a Retail Marketing Executive to craft innovative strategies and execute impactful campaigns that elevate our brand and delight our customers Job Title : Executive / Sr. Executive - Marketing Location : Hyderabad Experience: 0- 5 years of experience in marketing, preferably in retail or healthcare/pharmacy sectors. Job Summary: The Retail Pharmacy Marketing Executive is responsible for implementing marketing strategies to drive foot traffic, enhance customer loyalty, and promote pharmacy services and products. This role requires a deep understanding of retail trends, consumer behavior, and the healthcare landscape to create impactful campaigns that align with business objectives. Key Responsibilities: Campaign Management: Execute marketing strategies to promote retail pharmacy services, such as prescription fulfillment, over the counter (OTC) products, and wellness programs. Create and manage multi-channel marketing campaigns (in-store promotions, and print materials, neighborhood connect activities and Health camps) to engage customers and increase sales. Collaborate with product teams to design promotional offers and discounts to boost customer acquisition and retention. Customer Engagement and Loyalty Programs: Promote loyalty programs to enhance customer retention. Conduct market research to understand customer preferences and develop targeted campaigns. Promote wellness initiatives, health camps, and pharmacy consultations to build community trust and engagement. Interested candidates can comedown for Interview or share profile to polumati.prasad@asterpharmacy.in 9482497949