525 Recovery Operations Jobs

Iraitech Innovations & Technologies Pvt.Ltd is looking for Senior Network Engineers to join our dynamic team and embark on a rewarding career journey Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by coordinating, planning, and implementing network security measures. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks and computer systems. Coordinating computer network access and use. Designing, configuring, and testing networking software, computer hardware, and operating system software.

Supervise assigned accounts to identify unresolved debts. Develop effective repayment plans. Follow-up with Members on OD. Oversee all monthly payments of OD Member. Research and implement effective collection techniques. Respond to Member account queries in a timely and professional manner. Target Oriented. Skills required - Communication Oral / Written, Problem-Solving, Negotiation, Time management, Computer, Target Oriented. Reporting To Branch Manager/ Regional Manager. Candidate Profile required Education Under Graduate / Graduate from renowned university Location - Bengaluru,Chennai,Ahmedabad,Mumbai,Indore,Lucknow

About The Role Portfolio Manager Department Kotak Mahindra Bank Retails Assets Reporting Relationship Reporting to Location Collections Manager Position Grade M1 M2 Monitoring and maintaining collection for the area. Managing repossession. Co-ordination with collection agency, repossession agent, sale of asset, Legal formalities. Graduate Min 2 5 years of experience in collections. Confident, ability to handle a team of collections, can go to the field when required and also give training to his team when needed

About The Role Collections Executive-Tractors and Farm Equipments (TFE)-Recovery Branch JOB DESCRIPTION Job TitleCOLLECTION EXECUTIVE LevelE0 M2 DivisionCOMMERCIAL BANKING GROUP Function :SHBT Reporting RelationshipLOCATION RECOVERY MANAGER (LRM) Average No. of Direct Reportees 0 2 Job Role / KRA"s To Ensure Quality portfolio. To focus on improving Recovery in the area assigned individually or in a team / as a team. To ensure adherence MOPP Norms. To adhere to the BANKS processes and procedures. To adhere to Audit requirement. Job Requirements, Skills, Knowledge prerequisites Passion for Collection. Willing to Take challenges and responsibility Should have the ability to convince the customer to pay on our terms and conditions Educational Qualifications Graduate & above Experience Profile 1-3 years BenchmarkCompanies CHOLA DBS SUBH LOANS SHRIRAM FINANCE MAGMA SUVIDHA INDIA BULLS SREI HDFC BANK (Group Set up) ICICI BANK(Group Set up)

About The Role Description for Internal Candidates le Graduate Min 2 5 years of experience in collections. Confident, ability to handle a team of collections, can go to the field when required and also give training to his team when needed

Must have exp. in tele-calling, customer service or collections. Initiate outbound calls to customers with outstanding credit card bills. Negotiate with customers to complete their due bill payments through suitable repayment options. Perks and benefits - 6 week offs in a month - Free meals are provided

Role Responsibilities: Lead and manage the Write-Off (WO) recovery portfolio operations. Oversee and coordinate with external vendors for effective collections. Ensure adherence to internal audit processes and compliance norms. Train and monitor field teams to improve recovery efficiency. Job Requirements: 46 years of experience in recovery or collections management. Proven ability to lead teams and drive recovery targets. Strong understanding of audit processes and compliance. Excellent coordination and vendor management skills.

A Credit Control Manager in logistics manages a company accounts receivable to ensure timely payments from customers minimize bad debts, and maintain healthy cash flow Credit Risk Management Invoice & Payment Management Financial Analysis & Reporting

About The Role Portfolio Manager Department Kotak Mahindra Bank Retails Assets Reporting Relationship Reporting to Location Collections Manager Position Grade M1 M2 Monitoring and maintaining collection for the area. Managing repossession. Co-ordination with collection agency, repossession agent, sale of asset, Legal formalities. Graduate Min 2 5 years of experience in collections. Confident, ability to handle a team of collections, can go to the field when required and also give training to his team when needed

About The Role Collections Executive-Tractors and Farm Equipments (TFE)-Recovery Branch JOB DESCRIPTION Job TitleCOLLECTION EXECUTIVE LevelE0 M2 DivisionCOMMERCIAL BANKING GROUP Function :SHBT Reporting RelationshipLOCATION RECOVERY MANAGER (LRM) Average No. of Direct Reportees 0 2 Job Role / KRA"s To Ensure Quality portfolio. To focus on improving Recovery in the area assigned individually or in a team / as a team. To ensure adherence MOPP Norms. To adhere to the BANKS processes and procedures. To adhere to Audit requirement. Job Requirements, Skills, Knowledge prerequisites Passion for Collection. Willing to Take challenges and responsibility Should have the ability to convince the customer to pay on our terms and conditions Educational Qualifications Graduate & above Experience Profile 1-3 years BenchmarkCompanies CHOLA DBS SUBH LOANS SHRIRAM FINANCE MAGMA SUVIDHA INDIA BULLS SREI HDFC BANK (Group Set up) ICICI BANK(Group Set up)

ROLE & RESPONSIBILITIES The National Collection Head will be responsible for leading the national field recovery efforts for early-stage delinquencies, with a specific focus on unsecured loan products. This role requires strategic leadership in driving recovery performance through on-ground execution across multiple regions, particularly in high-volume and high-risk geographies. The ideal candidate should have deep operational expertise, having handled field recovery across at least three states , and must demonstrate experience in managing large unsecured portfolios. Key Responsibilities: 1. Collection Strategy & Execution Develop and execute field recovery strategies for early-stage overdue unsecured accounts. Minimize roll forward rates through region-wise planning and robust execution. Align field recovery plans with broader organizational goals and contact center efforts. 2. Field Operations Management Lead and oversee field collection teams operating across multiple states . Create region-specific action plans based on demographic insights and delinquency patterns. Track performance through KPIs to ensure timely and efficient recoveries. 3. Team Leadership Manage and guide regional and zonal collection heads across geographies. Foster a culture of ownership, accountability, and ethical recovery practices. Drive continuous training and team development to enhance capability. 4. Process Optimization Strengthen coordination between field and contact center teams for better conversion. Implement process improvements using tech-enabled collection tools and dashboards. Ensure SOPs are followed uniformly across all regional operations. 5. Customer Relationship Management Encourage a respectful, solution-oriented approach in all customer interactions. Empower teams to offer structured repayment solutions for customers in hardship. Monitor field conduct and maintain customer experience standards. 6. Compliance & Risk Management Ensure end-to-end compliance with RBI guidelines, industry norms, and internal audit standards. Establish controls to prevent unethical practices and ensure grievance redressal. Work closely with compliance and legal for escalated recovery actions. 7. Stakeholder Engagement Liaise with internal teams Credit, Risk, Product, and Legal – for portfolio support and strategy. Provide regular performance updates to leadership, along with insights on risk pockets and recovery trends. Required Qualifications & Experience: Bachelor’s degree in Finance, Business Administration, or related field (MBA preferred). Minimum 15 years of experience in collections, with a strong focus on field recovery for unsecured loans . At least 7 years in a leadership role managing early bucket delinquency collections . Must have handled collections across at least 3 states with proven experience in regional operations. Technical & Functional Skills: In-depth experience managing unsecured portfolios in the early-stage delinquency cycle. Strong leadership in driving performance across diverse geographies and teams. Proficiency in collection tools, MIS, and CRM platforms. Excellent negotiation, communication, and conflict-resolution abilities. Well-versed in compliance standards and ethical field recovery protocols. Strategic thinker with ability to drive operational efficiency and scalable solutions.

Job Purpose This position is open with Bajaj Finance ltd. First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) •Achieving business numbers with the assigned line of channels (Basis location and market potential). •People Management (Off roll) Hiring, Retention & Productivity. •Sales Governance through compliance of systems and processes. •Responsible for tracking, managing & controlling PDD requirement compliance •Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done. •Understanding of CRM Salesforce.com. •Effectively engage with Credit, Operations, Risk & within 2W/3W teams. •To ensure TAT is maintained for case processing. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) •Training of self and their team below. •Hiring right candidate. •Smooth onboarding to help settle the employee well in BFL. •Smooth onboarding of New Dealer/Partner with BFL •Retention of Off-roll staff 5. DECISIONS (Key decisions taken by job holder at his/her end) •Hiring of Off roll staff •Approvals by coordinating with internal stake holders eg. Clearing cases •Lead allocation •Field activity planning and closure 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work •Connect with various internal department i.e. product, credit, Ops, RCS & compliance to process the file. •Connect with HR department for hiring & retention External Clients Roles you need to interact with outside the organization to enable success in your day to day work •Engaging with customer. •Mapping of market competition. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) •From 45 to 70 Cases MOM (depending upon location and market potential) Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 9 Number of Direct Reports: 5 to 9 Number of Indirect Reports: NA Number of Outsourced employees: 5 to 9 Number of locations: 1 to 4 Number of products: 1 i.e. Two wheeler Loan Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications •Qualifications – Graduate / Post Graduate •Good command in excel is essential. •Work Experience – 1 to 3 years of relevant experience in managing team •Result oriented - Go getter attitude is must •Should have collaborative work style to engage with peers & colleagues across the company. •Excellent Team management & Interpersonal Skills. •Excellent command over communication skills. •Highly ambitious & self-motivated

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Rounds of interview Interview HR, aptitude test (Calculations) and ops. 6 days working and any 1 day rotational off in a week. Age criteria - not more than 27 or 28 years old. Shift timing - last log out 9:30PM for male and 7PM for female Required Candidate profile Role: Tele Debt Management Executive Qualifications: 10th/12th/Graduate/Masters Experience: Collections Sales/BPO/Freshers with good communication and convincing skills joining maximum 10 days Perks and benefits Incentives: Minimum 10,000-25000 per month

Location : PF the attached tracker for location and No. of vacancies Budget : 6lpa Min Exp: 1 year ( Relevant ) Language: English & Hindi (Mandatory) *NOTE : The Candidate should be experienced in Tele Collection. Required Candidate profile Qualification: Graduation in any form of degree Notice Period : Immediate (or) 1 Month

Requirement - HSC with mandatory 6 month experience / grad fresher Nature Of Job - Voice Interview Rounds: HR, Amcat, Typing and Ops Good Communication Skills Salary upto 18k in hand 24*7 Shifts in training and (sat sun fix off) Required Candidate profile Home pick up and home drop between 10:30pm to 6am (Any changes will let u know) Transport Boundaries Kalyan - Sion GTB - Seawoods Bandra - Borivali

Need linguistic only -TAMIL -TELGU -KANNADA -Shift time-9:30am-6:30pm -Salary for fresher - 16k inhand -Salary for exp - 17 in hand -Fixed sunday off -Need immediate joiners EASY SELECTION

Process Name- DMI Collections No. Of requirements: 20 Qualification: Min HSC EXPERIENCE: Mini 6 months Salary: 18k CTC, 13500inhand+ incentives

Location : PF the attached tracker for location and No. of vacancies Budget : 6lpa Min Exp: 1 year ( Relevant ) Language: English & Hindi (Mandatory) *NOTE : The Candidate should be experienced in Tele Collection. Required Candidate profile Qualification: Graduation in any form of degree Notice Period : Immediate (or) 1 Month

Requirement - HSC with mandatory 6 month experience / grad fresher Nature Of Job - Voice Interview Rounds: HR, Amcat, Typing and Ops Good Communication Skills Salary upto 18k in hand 24*7 Shifts in training and (sat sun fix off) Required Candidate profile Home pick up and home drop between 10:30pm to 6am (Any changes will let u know) Transport Boundaries Kalyan - Sion GTB - Seawoods Bandra - Borivali

Need linguistic only -TAMIL -TELGU -KANNADA -Shift time-9:30am-6:30pm -Salary for fresher - 16k inhand -Salary for exp - 17 in hand -Fixed sunday off -Need immediate joiners EASY SELECTION

Process Name- DMI Collections No. Of requirements: 20 Qualification: Min HSC EXPERIENCE: Mini 6 months Salary: 18k CTC, 13500inhand+ incentives

Rounds of interview Interview HR, aptitude test (Calculations) and ops. 6 days working and any 1 day rotational off in a week. Age criteria - not more than 27 or 28 years old. Shift timing - last log out 9:30PM for male and 7PM for female Required Candidate profile Role: Tele Debt Management Executive Qualifications: 10th/12th/Graduate/Masters Experience: Collections Sales/BPO/Freshers with good communication and convincing skills joining maximum 10 days Perks and benefits Incentives: Minimum 10,000-25000 per month

Location : PF the attached tracker for location and No. of vacancies Budget : 6lpa Min Exp: 1 year ( Relevant ) Language: English & Hindi (Mandatory) *NOTE : The Candidate should be experienced in Tele Collection. Required Candidate profile Qualification: Graduation in any form of degree Notice Period : Immediate (or) 1 Month